---
description: Tudo sobre tawk.to: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: tawk.to - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# tawk.to

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> Ferramenta de bate-papo para se conectar aos clientes por meio de um aplicativo móvel ou no site. Compatível com histórico de bate-papo e análise de desempenho.
> 
> Conclusão: 343 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o tawk.to?

Empresas que desejam se comunicar com clientes e visitantes pelo site, aplicativo para dispositivos móveis ou em uma página personalizável gratuita.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.6/5** | 343 Avaliações |
| Praticidade | 4.6/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.3/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais |
| Recursos | 4.4/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: tawk.to
- **Localização**: Las Vegas, EUA
- **Fundada**: 2012

## Contexto comercial

- **Preço inicial**: US$ 0,00
- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Índia

## Recursos

- Acesso para Celular
- Autoresponders
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Formulário offline
- Histórico de transcrições/chat
- Imagem de marca personalizável
- Relatórios e análise de dados
- Segmentação geográfica
- Third-Party Integrations
- Transferências/encaminhamento

## Integrações (14 no total)

- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- Joomla
- OpenCart
- PrestaShop
- Shopify
- Squarespace
- Weebly
- WordPress
- Zen Cart

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software)

## Alternativas

1. [WhatsApp](https://www.capterra.com.br/software/180345/whatsapp) — 4.7/5 (16298 reviews)
2. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.com.br/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Avaliações

### "Boa plataforma para iniciar um suporte ao cliente por live chat" — 4.0/5

> **Usuário anônimo** | *24 de junho de 2025* | Software | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: O facto de ser gratuito e poder implementar para suporte ao cliente e conseguir rapidamente ajudar os nossos clientes através de live chat.
> 
> **Desvantagens**: Limitação na forma como se consegue pesquisar por conversas tidas no chat, não organiza a informação do mesmo contacto numa única timeline.

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### "A very solid chat support plugin for wordpress" — 4.0/5

> **Angus** | *25 de maio de 2025* | Rádio e televisão | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps.
> 
> **Desvantagens**: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much.
> 
> A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier.

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### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." — 5.0/5

> **Marianela** | *24 de janeiro de 2023* | Química | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.
> 
> **Desvantagens**: Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.
> 
> Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

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### "Good enough" — 3.0/5

> **Harry** | *29 de novembro de 2025* | Contabilidade | Taxa de recomendação: 5.0/10
> 
> **Vantagens**: Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old
> 
> **Desvantagens**: Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying.
> 
> Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great.

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### "Efficient live chat and messaging for development teams" — 5.0/5

> **Harish** | *9 de novembro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem.
> 
> **Desvantagens**: Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms.
> 
> Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions.

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