---
description: Tudo sobre SurveySparrow: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: SurveySparrow - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/30092/survey/software) > [SurveySparrow](/software/168823/surveysparrow)

# SurveySparrow

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> Transforme pesquisas em conversas com pesquisas semelhantes de bate-papo. Envolva-se mais com clientes e funcionários.
> 
> Conclusão: 123 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o SurveySparrow?

Empresas de todos os portes podem tomar decisões melhores.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 123 Avaliações |
| Praticidade | 4.5/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.3/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais |
| Recursos | 4.3/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: SurveySparrow Inc.
- **Localização**: Palo Alto, EUA
- **Fundada**: 2017

## Contexto comercial

- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: albanês, alemão, armênio, basco, bengali, bósnio, búlgaro, canarim, catalão, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, galês, georgiano, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, macedônio, malaiala, malaio, marati, norueguês, panjabi, persa, polonês, português, romeno, russo, suaíli, sueco, sérvio, tailandês, tcheco, tonganês, turco, tâmil, télugo, ucraniano, vietnamita, árabe
- **Países disponíveis**: Alemanha, Austrália, Canadá, Emirados Árabes Unidos, Estados Unidos, Reino Unido, Índia

## Recursos

- Alertas/notificações
- Análise de dados visual
- Análise de sentimentos
- Análise de tendências
- Análise de texto
- Arrastar e soltar
- Banco de dados de funcionários
- Benchmarking
- Biblioteca de perguntas
- Coleta de dados de multicanal
- Coleta de respostas offline
- Comunicação multicanal
- Criador de questionários
- Criação e design de formulários
- Distribuição de multicanal
- Estrutura de pesquisas CES
- Estrutura de pesquisas CSAT
- Estrutura de pesquisas NPS
- Gerenciamento de comentários
- Gerenciamento de comentários negativos
- Gerenciamento de e-mails
- Gestão de avaliação de desempenho
- Gestão de experiência do cliente
- Histórico do cliente
- Importação/exportação de dados
- Indicadores de desempenho
- Integração de redes sociais
- Lógica condicional
- Lógica de ramificação
- Marketing por e-mail
- Mensagens de SMS
- Mensagens de texto em massa
- Modelos personalizáveis
- Monitoramento de reclamações
- Monitoramento do progresso
- Painel
- Painel de atividades
- Para o setor da saúde
- Perguntas personalizáveis
- Pesquisas de pulso
- Questionários e feedback
- Ramificação de perguntas
- Rastreamento de engajamento
- Relatórios e análise de dados
- Relatórios e estatística
- Segmentação de clientes
- Segurança de dados
- Third-Party Integrations
- Visualização de dados
- Workflow Automation

... e mais 10 recursos

## Integrações (39 no total)

- AWeber
- ActiveCampaign
- Adobe Marketo Engage
- Airtable
- Azure SQL Database
- Azure Synapse Analytics
- ChatGPT
- Databricks
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Marketing
- Dynamics 365 Sales
- Freshdesk
- Google Analytics
- Google Contacts

... e mais 24 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Ferramentas de Pesquisa](https://www.capterra.com.br/directory/30092/survey/software)

## Categorias relacionadas

- [Ferramentas de Pesquisa](https://www.capterra.com.br/directory/30092/survey/software)
- [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software)
- [Sistemas de Engajamento de Funcionários](https://www.capterra.com.br/directory/30817/employee-engagement/software)
- [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software)
- [Software de criação de formulários](https://www.capterra.com.br/directory/33235/form-builder/software)

## Alternativas

1. [Typeform](https://www.capterra.com.br/software/137289/typeform) — 4.7/5 (982 reviews)
2. [Google Forms](https://www.capterra.com.br/software/176571/google-forms) — 4.7/5 (11590 reviews)
3. [SurveyMonkey](https://www.capterra.com.br/software/32728/surveymonkey) — 4.6/5 (10513 reviews)
4. [Jotform](https://www.capterra.com.br/software/158456/jotform-4-0) — 4.7/5 (2927 reviews)
5. [Connecteam](https://www.capterra.com.br/software/153140/connecteam) — 4.6/5 (5317 reviews)

## Avaliações

### "SurveySparrow" — 5.0/5

> **Romaric** | *29 de novembro de 2022* | Software | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic \& reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing.
> 
> **Desvantagens**: The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want.
> 
> Survey Sparrow is my \#1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback.

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### "Enjoyable app." — 5.0/5

> **Sarah** | *24 de junho de 2025* | Construção | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Ease of use, fun interactions with employees. Ability to email out surveys and record anonymously or have their names listed.
> 
> **Desvantagens**: I had to add each contact one at a time. Being able to upload a list would be better. and sending a survey to all contacts would be better.
> 
> I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff. We also created some customers surveys on our service.

-----

### "Great for limited amounts of data" — 3.0/5

> **Sarah** | *16 de fevereiro de 2024* | Museus e instituições | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: I like using SurveySparrow for limited runs of data, like short, uncomplicated customer or visitor surveys, "quizzes", and other ways to engage with our public.
> 
> **Desvantagens**: The backend and data reporting and analysis is abysmal. It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports.

-----

### "Very good product" — 4.0/5

> **Richard** | *15 de julho de 2025* | Relações públicas e comunicações | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit.
> 
> **Desvantagens**: It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic.
> 
> We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily.

-----

### "SurveySparrow is your best partner in making any survey." — 5.0/5

> **Mohammad** | *17 de março de 2023* | Software | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Dashboards on this platform are great.  Using the skip questions tool is great as well for email surveys where there is more coverage to more users.
> 
> **Desvantagens**: You might need sometime to find your way with SurveySparrow unlike other applications.
> 
> One of the best that I have used on a person and on an organizational level.  It really adds a great value to my work, manages received data in a wonderful manner.

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## Links

- [Ver em Capterra](https://www.capterra.com.br/software/168823/surveysparrow)

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