---
description: Tudo sobre Unified Communications as a Service (UCaaS): preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Unified Communications as a Service (UCaaS) - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Telefonia](/directory/30084/telephony/software) > [Unified Communications as a Service (UCaaS)](/software/169026/ip-phone-system)

# Unified Communications as a Service (UCaaS)

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> Solução de comunicação unificada baseada na nuvem que ajuda a se conectar em qualquer lugar, integrar-se perfeitamente e colaborar instantaneamente.
> 
> Conclusão: 49 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o Unified Communications as a Service (UCaaS)?

Múltiplas localizações.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 49 Avaliações |
| Praticidade | 4.3/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.3/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais |
| Recursos | 4.3/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Evolve IP
- **Fundada**: 2011

## Contexto comercial

- **Preço inicial**: US$ 7,48
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Canadá, Estados Unidos

## Recursos

- Discador automático
- Discador preditivo
- Gestão de call centers
- Gravação
- Gravação de chamadas
- IVR
- Identificador de chamadas
- Mensagens por voz
- Monitoração de chamadas
- Relatórios e análise de dados
- Roteamento de chamadas
- Roteirização de chamadas
- Transferência de chamadas
- VoIP

## Integrações (8 no total)

- Act\!
- Google Contacts
- Microsoft 365
- NetSuite
- Sage CRM
- Salesforce Sales Cloud
- SugarCRM
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7

## Category

- [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software)

## Categorias relacionadas

- [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software)
- [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software)
- [Software de Comunicações Unificadas](https://www.capterra.com.br/directory/31035/unified-communications/software)
- [Software de Softphone](https://www.capterra.com.br/directory/31029/softphone/software)
- [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software)

## Alternativas

1. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24046 reviews)
2. [Microsoft Teams](https://www.capterra.com.br/software/168668/microsoft-teams) — 4.5/5 (10941 reviews)
3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Intermedia Unite](https://www.capterra.com.br/software/181373/unite) — 4.7/5 (188 reviews)
5. [RingEX](https://www.capterra.com.br/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews)

## Avaliações

### "phone system is easy to use" — 5.0/5

> **Nick** | *22 de novembro de 2017* | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
> 
> **Desvantagens**: cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
> 
> the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

-----

### "BP Business Solutions ECS" — 4.0/5

> **Dale** | *10 de setembro de 2019* | Construção | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
> 
> **Desvantagens**: Occasional dropped calls can be troublesome.
> 
> We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

-----

### "Initial VOIP Setup" — 3.0/5

> **Christopher** | *6 de outubro de 2023* | Contabilidade | Taxa de recomendação: 3.0/10
> 
> **Vantagens**: The idea of the system.  The redundancy with Broadsoft.  Integration with Teams.
> 
> **Desvantagens**: The implementation process was very rough and the hardware suggested was terrible.  Support was brutal.
> 
> So far it has not been good.  We are going to give it a few months with the restructuring and the assignment of a dedicated CRM.  We have already seen improvement in support calls, but still need to see it sustained.  We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

-----

### "Frank Chiappine Review" — 5.0/5

> **Frank** | *29 de julho de 2024* | Serviços de Facilities | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively.  The IM, audio and video conferencing, not to mention the telephony platform is outstanding.
> 
> **Desvantagens**: Hard to pinpoint something that's worked so effortlessly with minimal issues.
> 
> It's been an incredible experience.  Transformed the way our organization does business.

-----

### "Aldrich Advisors - Evolve review" — 4.0/5

> **Rick** | *3 de julho de 2024* | Contabilidade | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Reliable tech support, and great communication with our rep, \[sensitive content hidden\]
> 
> **Desvantagens**: The Osmosis portal is a bit antiquated and the reporting isn't user friendly.
> 
> Overall experience is very good, tech support is usually very quick with requests.

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## Links

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