--- description: Tudo sobre HotelFriend: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HotelFriend - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão Hoteleira](/directory/20031/hospitality-property-management/software) > [HotelFriend](/software/169263/hotelfriend) # HotelFriend Canonical: https://www.capterra.com.br/software/169263/hotelfriend Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/169263/hotelfriend?page=2) > Plataforma de hotelaria baseada na nuvem para gestão e venda de hotéis. > > Conclusão: 22 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o HotelFriend? Hotéis de pequeno e médio porte. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 22 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HotelFriend - **Localização**: Berlin, Alemanha - **Fundada**: 2016 ## Contexto comercial - **Preço inicial**: € 64,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, inglês - **Países disponíveis**: Albânia, Alemanha, Argélia, Austrália, Bélgica, Canadá, Chipre, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estônia, Finlândia, França, Geórgia, Gibraltar, Grécia, Hungria, Ilhas Faroé e mais 27 ## Recursos - Automação de marketing - Banco de dados de contatos - CRM - Comunicação com hóspedes - Cálculos de impostos - Formação dinâmica de preços - Gerenciamento de contatos - Gestão da experiência do hóspede - Gestão da manutenção - Gestão da recepção - Gestão de calendários - Gestão de canais - Gestão de estoques - Gestão de funcionários - Gestão de imóveis - Gestão de promoções - Gestão de reservas - Gestão de reservas - Gestão de tarefas domésticas - Gestão de taxas - Integração de GDS/OTA - Ponto de vendas (PDV) - Processamento de faturas - Processamento de pagamentos - Relatórios e análise de dados - Relatórios e estatística - Reservas em grupo - Reservas online - Third-Party Integrations ## Integrações (18 no total) - Adobe Commerce - Event Temple - Freshdesk - GitHub - Intercom - Invoiced - Mailchimp - Marketo Sales Connect - MySQL - Netlify - Odoo - PayPal - QuickBooks Money - SALTO KS - Shopify ... e mais 3 integrações ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão Hoteleira](https://www.capterra.com.br/directory/20031/hospitality-property-management/software) ## Categorias relacionadas - [Software de Gestão Hoteleira](https://www.capterra.com.br/directory/20031/hospitality-property-management/software) - [Sistemas PMS para Hotel](https://www.capterra.com.br/directory/31615/hotel-channel-management/software) - [Software de Aluguel para Férias](https://www.capterra.com.br/directory/30616/vacation-rental/software) - [Software de Faturação](https://www.capterra.com.br/directory/30015/billing-and-invoicing/software) - [Sistemas de Reservas](https://www.capterra.com.br/directory/20032/reservations/software) ## Alternativas 1. [Eventbrite](https://www.capterra.com.br/software/114949/eventbrite) — 4.6/5 (5753 reviews) 2. [Hostaway](https://www.capterra.com.br/software/152433/hostaway) — 4.8/5 (1524 reviews) 3. [Lodgify](https://www.capterra.com.br/software/131924/lodgify) — 4.5/5 (1282 reviews) 4. [Booqable](https://www.capterra.com.br/software/138689/booqable) — 4.8/5 (1131 reviews) 5. [OpenTable](https://www.capterra.com.br/software/17313/opentable-for-restaurants) — 4.7/5 (1318 reviews) ## Avaliações ### "A Smooth and Reliable Hotel Management System That Delivers Real Value" — 5.0/5 > **Courtney** | *16 de janeiro de 2026* | Hospitais e Saúde | Taxa de recomendação: 10.0/10 > > **Vantagens**: HotelFriend is very easy to use and well organized, which makes daily hotel operations much smoother. The cloud based access is a big advantage because it allows us to manage reservations, guests, and reports from anywhere. The system brings everything together in one place booking management, billing, front desk operations which saves time and reduces mistakes. Customer support has also been responsive and helpful whenever we needed assistance or clarification. > > **Desvantagens**: There are only minor areas that could be improved. Some advanced features take a bit of time to fully understand at first, especially for new users. However, these are small points and do not affect the overall performance or reliability of the software. > > Overall, HotelFriend has been an excellent solution for managing hotel operation efficiently. It is reliable, user friendly, and well suited for hotels looking for modern PMS that simplifies daily task. The benefit clearly outweigh the mirror limitations, and it has positively impacted our workflow and guest management. ----- ### "Cost-effective, user-friendly, no crashes" — 5.0/5 > **Andrew** | *18 de maio de 2023* | Hotelaria | Taxa de recomendação: 10.0/10 > > **Vantagens**: The PMS is easy to use. We learned the interface in a short time and had no problem coaching new staff. The best thing is that the booking engine, channel manager and the system work together perfectly with no crashes. We can actually do our job instead of dealing with errors, which was a common thing with old software.Easy setup and many customization features. Automation of recurring tasks. Good responsive support, they always listen and take your feedback into consideration. > > **Desvantagens**: There were some problems with layout of financial reports but they already fixed this in a new update. > > HotelFriend helps us manage our hotel business without any problems. The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly. I would recommend HotelFriend to any one who wants good and affordable system to manage their hotel. ----- ### "Weird Pricing, Suffering from bugs" — 1.0/5 > **Navid** | *5 de janeiro de 2020* | Hotelaria | Taxa de recomendação: 0.0/10 > > **Vantagens**: We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed. - Well Designed UI - Great Customer Support > > **Desvantagens**: There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under: - Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry. - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it. - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues. - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened. - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying. - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that. > > We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems. ----- ### "Keep doing awesome products" — 5.0/5 > **Paul** | *27 de setembro de 2023* | Hotelaria | Taxa de recomendação: 9.0/10 > > **Vantagens**: The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up. > > **Desvantagens**: We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries. > > The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free. ----- ### "Invoice Management Optimized for Tax Compliance" — 5.0/5 > **Adrian** | *4 de setembro de 2023* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: Our hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying. > > **Desvantagens**: There was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update. > > The HotelFriend Property Management System (PMS) has proven to be immensely beneficial for our hotel. It has significantly aided us in the efficient management of invoices and taxes, ensuring that we comply with all relevant regulations and requirements. Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/169263/hotelfriend?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/169263/hotelfriend) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados