Navan

Expense and Travel Management Tool

Vantagens:

Being multi-device SSO online software.Online travel management amongst others.

Desvantagens:

Nothing to dislike since it meets all under one roof.

Customer Service can't be beat

Vantagens:

The customer service is fantastic. At the airport with flight delays, I can jump on a chat with a real person who will work to figure out alternatives. There have been some application quirks but hopping on with CS tended to fix the issues in short order. Our company also implemented "saving sharing" where the employee would get a cut of the savings - in the form of a gift card to Amazon or whatever - if they chose a travel option that was more economical then some threshold or average. This was a very popular feature.

Desvantagens:

It didn't integrate well with Frequent Flyer status and sometimes failed to show options that were allowed under travel policy. For example, status that allowed selection of premium economy for free would sometimes not work right, and you'd have to call after the booking to get it fixed. Additionally, even though policy allowed for upgrade to business in some cases, the application still fired off a "this is out of policy" warning. It also wasn't always the cheapest option - in a couple cases booking directly through the airline was actually most cost effective.

Not worth the time or money

Comentários: Poor. Not only have they created more problems than they solved, they are hard to work with, dishonest, and overly priced.

Vantagens:

That employees could book and have charges go onto the company card, cut back on employees having to use their own cards and get reimbursed.

Desvantagens:

Cost of product. Higher than all of the others we reached this year in our attempt to find a better product.None of the books are actually discounted as they sold us on. Not only can our employees book the same rooms/flights cheaper going to Expedia, Priceline, or directly withe the hotel/airline, but we get charged for using Navan to book as well. One of their biggest selling points was we'd save money with the discounts they get. We don't.Customer service is definitely lacking. They have never been able to solve any problems, in fact they do a lot of back pedaling and changing receipts on the website to cover their tracks when something goes wrong. Have double charged us on multiple occasions, very difficult to get refunded without going to the credit card company. Have had receipts showing we used a credit, but then got charged for that 'credit' when booking on top of the full price of the tickets.

Not my first or second choice

Comentários: I requested my employer to stop using Navan because it was not reliable in choosing the best pricing and the most efficient and reliable flights.

Vantagens:

I didn't like anything about the app, and only used it when mandated by my employer.

Desvantagens:

Navan chose very inconvenient flight routes but most importantly, Navan did not always choose the best pricing. Combining layovers and unreliable carriers with higher prices than I could find on my own led me to ask my employer to skip the usage of Navan.

Phone no more

Comentários: No longer need to book and expense my own travel - save money out of my own pocket.

Vantagens:

Being a road warrior (>125 miles with Delta a year) there is never a shortage of travel issues and problems, but Trip Actions quick customer service (chat function) is always there for you.

Desvantagens:

- Please integrate the corporate discount rate with BonVoy, I continue to book my hotels outside the system to grab the best rate.

Good Software

Comentários: Great..Improvement on Fare group shopping and categorization

Vantagens:

Usable interface and easy navigation.Good reference points and easy/affordable price points on different airports.

Desvantagens:

we should add more functionalities on the ancillary and LBS(leg based shopping)

Best travel software I've used

Comentários: A+

Vantagens:

Customer service is likely one of the best things TripActions has to offer. Whenever a flight gets delayed/cancelled or something is going on they always let me know before the airline even does. Plus it's great to get Amazon credit for booking within the company asks. Product is easy to use and never gives me headaches like Concur used to do.

Desvantagens:

Nothing really comes to mind if I'm being honest.

SO easy to use!

Vantagens:

SO easy to use! I love the 24/7 hour support and the help that the Trip Actions team provides for me. They make painful travel extremely painless. I have recommended TripActions to several of my friends. Also - the rewards are awesome!

Desvantagens:

The colors, sometimes the vast number of options can be confusing... other than that - really nothing!

Trip Actions review

Vantagens:

Ease of using the app. I also enjoy that you can book personal or professional trips.

Desvantagens:

Not really the softwares fault...but a con is not having all the options available to us because it is outside our companies policy regarding timeframe

TripActions makes traveling easy

Comentários: Overall, it's been great and has made planning travel much easier.

Vantagens:

It's very easy to navigate and it finds great options.

Desvantagens:

I wish you could include corporate codes to offer discounts at specific hotels.

High-quality automation to track spending processes transparently.

Comentários: TripActions helped record all expenditures efficiently, especially during external missions, and follow-up processes for expenses were simplified, and officials took appropriate action. In addition, self-monitoring was strengthened, and the spirit of responsibility among team members was strengthened to direct expenditures within acceptable limits.

Vantagens:

TripActions makes tracking team and company spending easy. TripActions provides a simple mechanism for scanning receipts over the phone, automation to extract data, add it to an expense schedule, and notify the line manager to take approval, send acceptance notifications, or request additional information. It's also great that TripActions enables us to set a spending cap, and we can also send a request to raise the cap in times of emergency, especially during overseas missions. It's also lovely that TripActions enables us to link a bank card to write down payments via the card automatically. The reports are beneficial, as they give a comprehensive view of all spending operations during a specific period, and officials can analyze the results to make appropriate decisions that ensure that spending operations remain within the specified budgets.

Desvantagens:

The desktop and mobile apps are easy to use, scanning and auto-fill technology work well, and the membership prices are affordable.

The best tools to achieve comprehensive control of various expenses

Comentários: TripActions is an important tool for all companies and groups because it allows us to manage expenses professionally and control the spending process, especially when it comes to external missions. The records that are prepared allow officials and decision makers to easily check the expenses schedule and know the reasons for their disbursement and who paid. This ensures that the money is spent correctly.

Vantagens:

I like TripActions' modern user interface and dashboard because it simplifies the implementation of operations with sufficient flexibility, especially when executing flight and hotel reservations during external missions. TripActions allows us to put all these operations under strict control and ensure that appropriate offers are obtained and that the budget is not exceeded. Due to its close connection with the cloud, this gives us greater freedom to download data and access records at any time, especially since we use it a lot through the mobile app, which allows us to easily scan receipts and invoices and empty the data from them automatically and send it to the direct official, as well as track its status and know the exchange dates. I like how my phone notifies me of all movements at a given time, especially money transfers.

Desvantagens:

TripActions is a basic application that doesn't demand a lot of professional time. I had no problems using it, and I recommend it to everyone.

Whitney Galindo - University Recruiter review of Trip Actions

Comentários: main benefit is staying organized and having one centralized location for all my travels. thank you trip actions team!!

Vantagens:

I love Trip Actions! In my role I travel a lot for university recruiting (mostly in the US and Canada). What I love most about the tool is: -ease of use. it's super easy to keep organized with tripactions. all my traveling can become pretty confusing, so I appreciate having the specific itineraries. It's so great to have ALL of my trip info (flight, hotel, rental car etc) in the palm of my hand, in one centralized location. also the app UI is super user friendly -customer support: super friendly, helpful, and timely -trip action points: i love love love being able to collect points for my travel when i save SurveyMonkey money. i really love having the option to cash in for amazon gift card or personal travel -ability to book personal travel: i often book mine and my families personal travel via trip actions. unfortunately it's not always cheaper, but it is more convenient to have everything in one place

Desvantagens:

Just today actually i experienced a functionality that i'd like to be updated. For context, i'm going on two separate university recruiting trips to san diego in the fall (one is september, one in october). both of these trips were merged into one itinerary, likely because it's the same location. however when i reached out to your customer support team, they said that once a trip is merged, you can't unmerge it. i wish you could because it's confusing to look at two separate trips in one itinerary.

Horrible for business travelers

Comentários: It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking.

Vantagens:

The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

Desvantagens:

For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions.

Customer Service and Amazon Cash out is shady

Comentários: It is convenient but I would be interested for the IRS to take a look at their business practices

Vantagens:

It is not bad if you get a decent customer service rep. but it is like 1 out of 5

Desvantagens:

Support is weak and will at times just tell you to do what you need to do instead of assisting. The Amazon rewards is a shady program that works but they don't offer verifications of cash out or receipt. They have a system that will clear out your balance and not indicate in any way that you got the money or provide any way of tracking. They pass it off as Amazon's issue but will not assist further

TripActions has made organising travel so much easier for me

Comentários: TripActions has made organising my travel so much easier and allowed me to save the company money while doing so.

Vantagens:

TripActions makes it incredibly easy for me to book travel in the most cost effective way for the company. I love the incentives to save the company money, but it's actually the ease of use of TripActions that is the best part. I can get travel booked on my phone with a handful of taps.

Desvantagens:

The only downside for me of TripActions is the fact that all travel is booked in US dollars, which results in foreign currency conversion charges on my credit card.

Fun way to book work travel

Comentários: I really look forward to booking work travel on TripActions so I can try to earn Amazon dollars. It can just be tough to do so when traveling to the Bay Area because everything is so expensive.

Vantagens:

As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized.

Desvantagens:

It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay.

TripActions self-serve booking is a must

Vantagens:

TripActions is the next best thing to having a travel planner for each employee. I've used it both as an admin and a user. I love being able to book for myself, customize the trip to my own schedule and know I am booking within the preset company policy.I am also able to book for the executives at my company, through the delegation feature, which is essential for executive assistants. Being able to store all of our travel info -- rewards accounts, KTN, etc -- in the same place is invaluable. For companies on the go, it is the best option.

Desvantagens:

You won't have access to every available flight or hotel. That said, I've always found a wide selection of options included and never felt overly limited.

No option for Cancellations

Comentários: Needed to cancel hotel reservations, was told by tripactions that they spoke to a manager at said hotel and was not willing to accept the cancellation. I personally approached the hotel management and explained the situation, was told that noone from tripactions called and they would cancel reservation at no charge.
In my opinion, trip actions just was trying to take advantage .

Vantagens:

I do not like the software. Do not see the cost savings

Desvantagens:

No option for cancellations when schedules change.

Great Tool to Quickly Book Travel

Vantagens:

I love being able to compare hotels in one spot quickly. You also can't beat the Amazon rewards. Its a great money saver for my company, and a great reward for fiscal responsibility. I also like having a quick itinerary I can access via the app with all my trip details

Desvantagens:

One thing that is still extremely frustrating is changing a flight or hotel. I can do this task in a matter of seconds on an airlines website, yet I still have to engage with a human via chat on TripActions to change details of trip. Recently, I needed to change a couple of flights and it took 14 minutes for me to get it all sorted. There needs to be a quick and easy way to change travel plans yourself, particularly flights, without having to chat with anyone.

TripActions Review

Vantagens:

I like the filters for navigating the platform. It makes it very easy to find hotels, flights, and rental cars. I love getting money back while saving my company money. This has to be the best model in the industry.

Desvantagens:

I do find that some hotels do not get listed on the site by cross referencing them to a home site like marriott.com.

Surprisingly fun to use travel booking service

Vantagens:

How TripActions incentivizes employees to book lower fares and hotels rooms in exchange from Amazon gift cards. Very innovative and provides value to the user and company. The chat support is also amazing, best support that I've ever received from a travel booking site. Typically the support response time is immediate, there's very little waiting. The support staff is extremely knowledgable and can help make booking changes immediately. With chat everything is documented and there is no confusion.

Desvantagens:

Organization of the search results can be somewhat confusing since sometimes 3rd party site results are also added to the organic search results. Occasionally the hotel listings are more expensive that what I can find directly from the hotel site itself.

Easy to use - and high confidence

Comentários: It is nice to have a centralized place that the entire company uses.

Vantagens:

Simple and straight-forward to use, I like the interface, but what I appreciate is the app "remembers" my previous trips. Like most, I typically travel to the same places throughout the year and these previous "Trip Actions" are easily duplicated.

Desvantagens:

I would like to see our company's travel policies - so I can quickly reference them when making decisions on future travel.

Sold - even like to use for personal

Comentários: Overall this has been an incredible solution that allows my managers to easily see and view my travel plans, and me to manage my travel easily.

Vantagens:

I love that this aggregates everything into one place, helps me make sure I've set up everything I need for a trip. I use this even for personal trips to plan them because it's such a useful program. I've had several last minute changes/needs, and using the chat program makes it so easy to solve problems quickly.

Desvantagens:

I don't like the fees, which discourages me from using for personal. I also have encountered some random errors that aren't clearly explained.

Work Travel is now easy!

Comentários: My experience has always been great. I love the fact that work travel is much easier using TripActions. The only downside is hearing my wife watch how easy it is for me to book travel and difficult it is for her (Not having tripactions for work).

Vantagens:

Love the ease of use. Whenever I book travel it automatically gets me taking care. All set!

Desvantagens:

I did like the fact that we needed approval to make changes. I would like to be able to make changes and then have it either approved or denied by workforce.