15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça IT Glue

Fornecedores de serviços gerenciados acreditam que o IT Glue é eficaz, entregando-lhe mais de 30 prêmios do setor nos últimos dois anos. Uma olhada e não é difícil ver o porquê. It Glue automatiza e estrutura a documentação necessária para atender seus clientes. Os resultados: 50% ou mais do tempo que seus técnicos desperdiçam em busca de informações são eliminados. A redução do desperdício de tempo leva a um aumento da produtividade, a um melhor atendimento ao cliente e, em última análise, a margens mais elevadas. Cadastre-se para uma demonstração e descubra por que o IT Glue é uma parte essencial de cada pilha do MSP.

Quem usa IT Glue?

O IT Glue foi projetado para profissionais de TI. O foco é o mercado de fornecedores de serviços gerenciados (MSP na sigla em inglês).

IT Glue Software - 1
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Avaliações do IT Glue

Pontuação média

Geral
4,6
Praticidade
4,5
Atendimento ao cliente
4,5
Recursos
4,5
Relação qualidade/preço
4,5

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
67%
4
30%
3
3%
Chris
Chris
President, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ITGlue

5,0 há 11 meses

Comentários: Very good has added efficiency to our business.

Vantagens:

Integration and automation of our documentation and platforms we use.

Desvantagens:

Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications.

Brian
Systems Administrator, EUA
Hospitais e Saúde, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Consolidating systems into one with IT Glue

5,0 há 2 meses

Comentários: Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help.

Vantagens:

The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information.

Desvantagens:

Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second csv with 50+ lines upload within seconds. There hasn't been a way to import passwords directly into a user's personal password vault. We first have to upload them to the shared password root folder and the user has to modify them to be visible to only themselves. This leaves their personal data to be briefly open to anyone with access to the password module to click on those entries until they are moved to their private folder.

Joel
Joel
Founder, Canadá
Usuário do LinkedIn Verificado
Segurança de rede e informática, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Overall disappointed

3,0 há 4 anos

Comentários: It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product.

Vantagens:

The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors.

Desvantagens:

The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible.

Alex
Cloud Solutions Manager, EUA
Segurança de rede e informática, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Never looked back after switching to IT Glue

5,0 há 2 meses

Comentários: IT Glue has been a tremendous add to our stack.

Vantagens:

- Integration with our RMM and PSA works seamlessly - Flexible assets that are ready for import have a great amount of coverage. - Reputation offers a way to motivate employees to engage with documentation

Desvantagens:

- There is not much I don't like about IT Glue, but if I had to choose something it would be the ability to have a templatized environment for different typed of clients.

Malith
Senior Systems Concultant, Sri Lanka
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Why should you pick IT Glue over anything else? Is it worth it?

5,0 há 11 meses

Comentários: Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist.

Vantagens:

I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy visibility and management.I like how it lets you link flexible assets with each other. For example, if you add an application to ITGlue, you can connect all related documents and configuration items to that specific application. So, when someone looks at it, at a glance they get a picture of what else is linked with it without scratching their head or wasting time to figure out related items.Also, I like how it lets control access to certain information. You can decide who has access to certain information. This is an essential feature in the MSP space when security is a major concern because not everybody needs access to everything.

Desvantagens:

I would like to see an improved version of Datto SaaS integration rather than just displaying a summary of the SaaS backups on the landing page for each client.