--- description: Tudo sobre SumUp: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SumUp - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Pagamentos](/directory/30232/payment-processing/software) > [SumUp](/software/170673/sumup-air) # SumUp Canonical: https://www.capterra.com.br/software/170673/sumup-air Página: 1 / 60\ Próximo: [Próxima página](https://www.capterra.com.br/software/170673/sumup-air?page=2) > Sistema de processamento de pagamentos que consiste em um leitor de cartão e software para aceitar pagamentos por dispositivos móveis por meio de cartões, Apple e Android. > > Conclusão: 1470 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 1470 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SumUp - **Fundada**: 2012 ## Contexto comercial - **Preço inicial**: US$ 99,00 - **Modelo de preços**: (Versão gratuita disponível) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: espanhol, inglês - **Países disponíveis**: Estados Unidos ## Recursos - Acesso para Celular - Acompanhamento da atividade do cliente - Assinatura eletrônica - Barcode/Ticket Scanning - CRM - Cartão Fidelidade - Cobrança e faturamento - Cobrança recorrente ou de assinaturas - Coleta de dados de multicanal - Contas de clientes - Cálculos de impostos - Faturas personalizáveis - Gerenciamento de comentários - Gestão de associação - Gestão de campanhas - Gestão de descontos - Gestão de devoluções - Gestão de estoques - Gestão de funcionários - Gestão de promoções - Gestão de recibos - Gestão de recompensas - Integração da contabilidade - Leitor de cartões móvel - Lembretes - Modelos personalizáveis - Monitoramento de transações - Múltiplas opções de pagamento - NFC sem contato - Pagamentos eletrônicos - Pagamentos em pessoa - Pagamentos móveis - Painel - Payment Gateway Integration - Ponto de vendas (PDV) - Prevenção de fraude de pagamento - Processamento de cartões de crédito - Processamento de cartões de débito/crédito - Processamento de faturas - Processamento de pagamentos - Processamento de pagamentos ACH - Programa de fidelidade - Promoção social - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Third-Party Integrations ## Integrações (21 no total) - Deliveroo - FreeAgent - Mailchimp - Marketman - Nory - Opsyte - Otter - Pepper - Planday - QuickBooks Online - ResDiary - RotaCloud - Shopify - Tenzo - TiPJAR ... e mais 6 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Pagamentos](https://www.capterra.com.br/directory/30232/payment-processing/software) ## Categorias relacionadas - [Sistemas de Pagamentos](https://www.capterra.com.br/directory/30232/payment-processing/software) - [Sistemas de Pagamento por Celular](https://www.capterra.com.br/directory/31089/mobile-credit-card-processing/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Sistemas PDV](https://www.capterra.com.br/directory/20052/point-of-sale/software) - [Sistemas de Fidelização de Clientes](https://www.capterra.com.br/directory/10031/customer-loyalty/software) ## Alternativas 1. [PayPal](https://www.capterra.com.br/software/179251/paypal) — 4.6/5 (26321 reviews) 2. [Venmo](https://www.capterra.com.br/software/182159/venmo-) — 4.7/5 (9272 reviews) 3. [Stripe](https://www.capterra.com.br/software/123889/stripe) — 4.6/5 (3317 reviews) 4. [Square Payments](https://www.capterra.com.br/software/170278/square-payments-processing) — 4.7/5 (2675 reviews) 5. [Square Point of Sale](https://www.capterra.com.br/software/154907/square-point-of-sale) — 4.6/5 (3024 reviews) ## Avaliações ### "Sumup pagamentos" — 5.0/5 > **Ely** | *25 de novembro de 2024* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: Sua facilidade de conexão. E forma de usar > > **Desvantagens**: Suas taxas de juros para o cliente e taxas de recebimento para o fornecedor > > Uma máquina fácil de usar, que tem conexão em qualquer lugar. ----- ### "Sumup Service" — 5.0/5 > **Sueli** | *14 de agosto de 2024* | Sem fio | Taxa de recomendação: 10.0/10 > > **Vantagens**: I found the machine practical and easy to use, as well as being small. > > **Desvantagens**: I had no problem with her. During the time I used it, it served me well. > > Very portable machine, very low rates, which do not affect the company's revenue, connects easily. ----- ### "Great first card payment service for sole traders" — 5.0/5 > **Shaun** | *20 de setembro de 2025* | Hardware | Taxa de recomendação: 9.0/10 > > **Vantagens**: It was really easy to get started with Sumup, the first card reader I bought was the Sumup air, the battery lasts ages , as a first time card payment user it was asimple process > > **Desvantagens**: The Air had a really long battery life, by that i mean it would last at least a whole day. I now have the Solo, it's nice but the battery just lasts an hour or two so I wouldn't really take it with me for taking payments away from my workshop, I take the Air for that ----- ### "Great tool for startups, fair pricing, easy to operate using mobile phone" — 5.0/5 > **Anna** | *27 de agosto de 2025* | Design | Taxa de recomendação: 9.0/10 > > **Vantagens**: I think it’s a great tool, however when I was choosing one for me, it didn’t have option to not have any payment terminal. Now it has and I think it’s great tool, especially when most of the transaction you’re doing is using your mobile phone. Its simplicity and intuitiveness is a strong plus. > > **Desvantagens**: I wasn’t sure if it had enough options for when my business will grow but for the beginning I think it’s great. I couldn’t find any form of integration with Klarna or Clearpay unfortunately. > > Overall simple and intuitive, saves a lot of time because it works super well on mobile phones. Mamy functions available so overall great tool for small business or business that needs to accept simple payments or bookings. ----- ### "Used to be good...avoid now\!" — 2.0/5 > **Karen** | *23 de julho de 2025* | Formação profissional e coaching | Taxa de recomendação: 0.0/10 > > **Vantagens**: Inexpensive, has a useful app to where you don't often need the card reader. You can use it on the go as long as you have phone signal. > > **Desvantagens**: Literally the worst customer service I've ever dealt with. You have to argue with an AI to get to a human, and then the simplest of questions that could be soryed in a 5 minute phone call can take hours in the chat. And while there is a customer service phone number, its almost impossible to get through. > > I have been a customer of sumup for 10 years. In general, I was pretty happy with it. It was good value for money, with lots of good useful features. On the rare occasions there were issues, there were support numbers you could call, with knowledgeable people on the other end of the line. Not so anymore. Several times this year I have had machine and app issues to where I couldn't take payments via card. You can no longer call for help. You have to go to the AI chat first. It's okay for basic questions that are already answered in the faqs. But if you have an actual problem, which is the only reason I'd be there, expect taking 20 to 30 minutes to get the AI to recognise you need to speak to a human. Once you get to the human, wich takes anywhere from 5 to 30 minutes, expect it to take anywhere from 2 to 20 minutes per response. Generally the people know very little, and are reading from a prepared script. Often the people don't understand the problem, and give information that has nothing at all to do with the issue. If you are really lucky, what would be solved in a 5 minute phone call MIGHT be solved after several hours in the chat. If you can't get it solved there, you may have to wait several days for an email from their "technicians", who often also do not understand the issues. Which you then have to go back to via email to explain the problem until they understand it. There IS a phone number for customer support. Don't bother with it unless you want your head to explode. A useless AI answers, that can't understand spoken language very well. It then sends you a link to the chat with the people who already weren't able to help you. Then it hangs up on you. If you keep calling back, you MIGHT get lucky and eventually get through to the humans. It Generally takes 4 to 5 calls to get through. The two times I've lost my temper at the AI because it asked me to "explain in your own words what the problem is" then says it doesn't understand, and I cursed at it, I got someone to actually answer. One person was very good and very helpful and understanding. The other person knew nothing, didn't care, and was utterly useless. The last of customer support not only has cost me several thousand in lost transactions, but has caused me migraines and many hours of frustration and lack of productivity while trying to work and deal with the very slow chat or trying to get through on the phone. This has gone from being a good company with good customer service, to literally the worst customer service I've ever seen, with the exception of a company that had NO customer service. It is no longer value for money. ----- Página: 1 / 60\ Próximo: [Próxima página](https://www.capterra.com.br/software/170673/sumup-air?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/170673/sumup-air) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Dados estruturados