--- description: Tudo sobre SightCall: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SightCall - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [SightCall](/software/170703/sightcall) # SightCall Canonical: https://www.capterra.com.br/software/170703/sightcall Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/170703/sightcall?page=2) > Solução de realidade aumentada baseada na nuvem que fornece atendimento ao cliente por meio de vídeo ao vivo, gravação, colaboração, anotações, entre outros. > > Conclusão: 8 usuários atribuíram a nota **4.1/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o SightCall? Fabricação e equipamentos, saúde, telessaúde, telecomunicações, transporte, energia e serviços públicos, ciências biológicas e dispositivos médicos. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.1/5** | 8 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.0/5 | Com base em avaliações gerais | | Recursos | 3.9/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Sightcall ## Contexto comercial - **Preço inicial**: US$ 0,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, espanhol, finlandês, francês, holandês, inglês, italiano, português, português, português, turco - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Argentina, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Bermudas, Bolívia, Brasil e mais 148 ## Recursos - Alerts/Escalation - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Compartilhamento de arquivos - Compartilhamento de tela - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de colaboração - Ferramentas de diagnóstico - Gravação de chamadas - Gravação de sessão - Monitoramento remoto e gestão - Questionários e feedback - Real-Time Monitoring - Relatórios e análise de dados - Relatórios e estatística - Resolução de problemas - Roteamento de chamadas ## Integrações (11 no total) - CCC ONE - Five9 - Guidewire - Microsoft 365 - Microsoft Outlook - RDT - Salesforce Field Service - Salesforce Service Cloud - ServiceMax - ServiceNow - Zendesk Suite ## Opções de suporte - Email/Help Desk - Base de conhecimento ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Programas de Assistência Remota](https://www.capterra.com.br/directory/30928/remote-support/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.com.br/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.com.br/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.com.br/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.capterra.com.br/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Avaliações ### "SightCall is a Game Changer for Improving the Customer Experience" — 5.0/5 > **Eric** | *20 de junho de 2025* | Automotivo | Taxa de recomendação: 10.0/10 > > **Vantagens**: SightCall has an awesome product. We used it to remote diag customer issues. I can tell you, this is a game changer. Powerful enough for our technicians to get all of the information and views that they needed, yet simple enough that non-technical resources were able to work with it successfully. > > **Desvantagens**: SightCall has to come up with a more integrated solution for long-term storage and image/media capture. We were required to do a significant amount of configuration in our Azure environments and never got it to work correctly. This second issue may already be resolved. We found that asking our customers to download the SightCall App led to greater issues. There are definitely benefits to using the app, especially related to connectivity. Our customer base was often perplexed by the steps they had to take. We quickly eliminated the app from our procedures and just went with sending our customer as link. > > There aren't many software companies anymore that actually deliver on the promises they make. SightCall absolutely does deliver. It is one of the elite companies that has a outstanding product that can greatly improve the way business is done. Even our account management team and sales reps were stellar. You will want to make sure you have rock solid processes defined and that your configurations in SightCall are completely dialed in so that you can provide a consistent and reliable customer experience. ----- ### "Multiple sessions" — 4.0/5 > **Sandeep** | *24 de março de 2022* | Impressão | Taxa de recomendação: 10.0/10 > > **Vantagens**: The quality of the photos taken during the call is excellent and it saves a huge time. > > **Desvantagens**: Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh. > > Very Good ----- ### "Good" — 4.0/5 > **John** | *24 de março de 2022* | Impressão | Taxa de recomendação: 7.0/10 > > **Vantagens**: Easy for photo taken at the field site. > > **Desvantagens**: No have history ticket number was stored > > Very stable connection ----- ### "Sightcall review" — 4.0/5 > **Wisnumahendrata** | *23 de março de 2022* | Impressão | Taxa de recomendação: 9.0/10 > > **Vantagens**: it makes remote troubleshooting easier, i feel like being onsite > > **Desvantagens**: And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference. > > Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications. ----- ### "sight call review" — 4.0/5 > **Peter** | *24 de março de 2022* | Impressão | Taxa de recomendação: 8.0/10 > > **Vantagens**: Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional. > > **Desvantagens**: if wyfi is weak then it is not worth while using the tool > > diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/170703/sightcall?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/170703/sightcall) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados