---
description: Tudo sobre Customer Communities: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Customer Communities - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Customer Communities](/software/170758/insided)

# Customer Communities

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> A plataforma InSided de comunidade online é SaaS (software como serviço) de verdade: sem a necessidade de custos ou recursos de desenvolvimento adicionais, fácil de configurar e dimensionar.
> 
> Conclusão: 12 usuários atribuíram a nota **4.3/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Customer Communities?

Principalmente empresas de software B2B e provedores de serviços de telecomunicação, mas também há bastante interesse de empresas de software B2C, serviços online ao consumidor e hardware.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.3/5** | 12 Avaliações |
| Praticidade | 4.6/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.5/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais |
| Recursos | 3.8/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Gainsight
- **Localização**: Redwood City, EUA
- **Fundada**: 2009

## Contexto comercial

- **Preço inicial**: US$ 1.000,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web
- **Idiomas**: alemão, chinês, chinês tradicional, dinamarquês, espanhol, finlandês, francês, holandês, inglês, irlandês, italiano, português, russo, sueco, tcheco, ucraniano
- **Países disponíveis**: Alemanha, Andorra, Austrália, Bielorrússia, Bélgica, Bósnia e Herzegovina, Canadá, Chipre, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estados Unidos, Estônia, Finlândia, França, Groenlândia, Grécia, Hungria e mais 22

## Recursos

- Acompanhamento de atividades
- Alertas/notificações
- Alerts/Escalation
- CRM
- Catalog Management
- Comentários/notas
- Controles/permissões de acesso
- Diretório de associados
- Discussions/Forums
- Edição de texto
- Estado de saúde
- Ferramentas de colaboração
- Gestão da base de conhecimento
- Gestão da receita
- Gestão de conteúdo
- Gestão de filas
- Ideation
- Imagem de marca personalizável
- Incorporação
- Integração de redes sociais
- Moderação
- Painel de atividades
- Participação do cliente
- Pesquisa de texto completo
- Portal de autoatendimento
- Questionários e feedback
- Rastreamento de engajamento
- Relatórios e análise de dados
- Relatórios e estatística
- Seguimento/Análise de uso
- Third-Party Integrations

## Integrações (13 no total)

- Freshdesk
- Gainsight CS
- Google Analytics 360
- Jira
- Miro
- Mixpanel
- Salesforce Platform
- Salesforce Service Cloud
- Salesforce Starter
- Skilljar Customer Education
- Slack
- Zapier
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Software para Comunidades](https://www.capterra.com.br/directory/30800/community/software)
- [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software)
- [Software de Sucesso do Cliente](https://www.capterra.com.br/directory/30961/customer-success/software)
- [Ferramentas de Social Networking](https://www.capterra.com.br/directory/10043/social-networking/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4079 reviews)
2. [HubSpot Service Hub](https://www.capterra.com.br/software/182476/hubspot-service-hub) — 4.4/5 (190 reviews)
3. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (990 reviews)
4. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24103 reviews)
5. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1781 reviews)

## Avaliações

### "Customer oriented company; they act as they preach\!" — 4.0/5

> **Laura** | *21 de junho de 2018* | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach\!
> 
> **Desvantagens**: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.
> 
> Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

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### "Great product for standard websites" — 4.0/5

> **Avaliador Verificado** | *15 de junho de 2018* | Telecomunicações | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
> 
> **Desvantagens**: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".
> 
> A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

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### "Great ideas, slow execution. Excellent support and culture." — 3.0/5

> **Avaliador Verificado** | *15 de dezembro de 2017* | Eletrônicos | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities.
The software is simple and easy to use for end-users and admins. 
Some strong features that can have real business impact.
Customer support is excellent.
Moderation workflow is good for smaller communities.
> 
> **Desvantagens**: The software is simple and without any development options to make front-end or back-end changes.
Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.
Analytics are lacking severely, however this is being addressed.
Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
Ideas for improvements are slow to be realised.

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### "Insided Review" — 5.0/5

> **Genesis** | *9 de março de 2023* | Publicidade e marketing | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Features that can have real importance to the company. Easy to use with many helpful options and tips.
> 
> **Desvantagens**: A bit expensive and sometimes hard to customized features for your company.

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### "Great Product. Easy setup. Top Team." — 5.0/5

> **Liza** | *23 de junho de 2022* | Software | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices
> 
> **Desvantagens**: Private DMs on and off feature and maybe a little more reports to help sort through data

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