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SyncBackPro
Conheça SyncBackPro
Aplicativo de sincronização e backup de arquivos para Windows que permite que indivíduos e pequenas empresas agendem backups e analisem dados.
Quem usa SyncBackPro?
O SyncBackPro é usado por indivíduos, pequenas empresas e organizações de missão crítica em todo o mundo, inclusive agências de manutenção da ordem pública, hospitais e departamentos governamentais.
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Avaliações do SyncBackPro
Great tool and great service from support!
Vantagens:
It is very easy to set up, use, and it does not require loads of resources.
Desvantagens:
Nothing, appart from when it started to crash at Windows startup. Fortunately, the support helped me by suggesting installing a Beta version which solved the problem.
Alternativas consideradas anteriormente:
Great product but very bad support
Comentários: Everything is fine as long as one does not require assistance from support dept
Vantagens:
Works great and reliable and great features. Also no problem syncing through remote devices
Desvantagens:
1) on main site no way to log in into account to edit profile & payment method 2) a) had a problem with autorenewal (wrong payment method), did receive numerous reminders and went on web site to purchase (what I thought to be) license renewal b) kept receiving upgrade notices to renew "previous purchased version" c) I was proposed to delete old record to make account "clean" but support never proceeded to delete old account d) after correction to payment method, autorenewal of "previous purchased version" went on and, on this day, I've paid twice to get latest version of app e) at this time, no response from support dept as I want to get a refund on the latest autorenewal payment All this to say, great product but their support dept is so bad...
Resposta do 2BrightSparks
ano passado
I understand and sincerely apologize if our support services did not meet your expectations. We always strive to provide the highest quality support, but we acknowledge that there is always room for improvement. Regarding the change in your payment method, this can be conveniently handled through our Customer Portal. For your ease, no username or password is needed. Simply input your email address, and a unique, secure link will be sent to it. This link, which expires after 24 hours for security reasons, will allow you to update your payment details easily. In terms of refunds, I would like to confirm that a refund for your Upgrade Assurance was successfully processed on 1st December 2023. Our support team has communicated this to you and also inquired if you desired a refund on the product, to which, as per our records, you opted not to proceed.
Lots of features, but product doesn't work
Comentários: This product seems to be a product with too many features such that it cannot perform the very task it was designed for: copying files. Miserable experience. I would never recommend this product to anyone.
Vantagens:
Price. It had more features than I needed. Most were ridiculous "corner cases". I purchased with support (sucker).
Desvantagens:
This product does not work well. I've tried with 2 major initiatives, both failing miserably. 1) copy from file server to NAS device was so slow, the job never finished. Contacted support, who gave some suggestions, but it did not help. Abandoned project. 2) copy files matching a certain pattern from a file server to a NAS, could never get the correct files and sub-folders. Contacted support (for over 2 weeks), but never resolved the issue.
Resposta do 2BrightSparks
há 5 anos
We are very sorry to hear that our software did not work for you and that we were unable to help you with your problems. We always try our very best to resolve all issues, but unfortunately in this case it is clear we failed to do so. If you would be happy to give us another chance, we would like to try again. I cannot guarantee we can fix any issues you have with your NAS drive, but we will try. Alternatively, if you purchased SyncBack recently, we would be more than happy to issue a full refund. For over 15 years, hundreds of thousands of individuals and businesses have been successfully using SyncBack to backup files to NAS drives, so the product most certainly does perform the task it is designed for. We use SyncBack internally to backup numerous files to NAS drives, FTP servers and the cloud. We are confident that it does what it is supposed to do, and does it very well, but with feedback from people like yourself, we will continue to try and improve it.
Great Product
Comentários: Issue Resolved
Vantagens:
I have had the program for several years and it is relatively bulletproof. On the rare occasion I have an issue, the support team responds quickly and resolves my issues immediately. It’s my understanding and settings that causes the issue-not the software. Great product and great service
Desvantagens:
Can’t fault it. It’s bulletproof (until I try something different).
Robust and Affordable Backup Solution
Comentários: I've been using this for just over 10 years now and have been impressed with all it's capabilities. It has many options available and can be configured to adapt to the way YOU do things. It's performed flawlessly and gives me the peace of mind I need, knowing that I have both onsite and offsite backup for all my critical files.
Vantagens:
Flawless integration with Amazon SSS and local NAS. Always adding new features. Great support!
Desvantagens:
The number of options available for each profile can appear daunting. However, the Help file provides a thorough explanation of each
