18 anos ajudando empresas
a escolher o melhor software

Conheça ZIWO

O ZIWO é construído como central de atendimento de última geração baseada na nuvem.

Oferece integração com gestão do relacionamento com o cliente (CRM na sigla em inglês) baseada em API e recursos avançados em uma interface fácil de usar e baseada na Internet, que não requer instalação de software e é acessível em todo o mundo.

De maneira simples. Converse com seus clientes.

Quem usa ZIWO?

Solução de central de contato baseada na nuvem que ajuda as empresas a gerenciar a comunicação do cliente com rastreamento de chamadas, mascaramento de chamadas, conferência, enfileiramento de chamadas, transferência de chamadas e mais com o call center virtual.

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Nenhum recurso foi avaliado pelos usuários para este produto.

Avaliações do ZIWO

Pontuação média

Geral
4,7
Praticidade
4,6
Atendimento ao cliente
4,7
Recursos
4,6
Relação qualidade/preço
4,6

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
71%
4
27%
3
2%
Ibrahim
Ibrahim
Customer Service Agent, Reino Unido
Usuário do LinkedIn Verificado
Hotelaria, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ziwo is making my work experience easier and funnier

5,0 há 3 anos

Vantagens:

The user-friendly interface and the easy way of using it

Desvantagens:

Extracting the call record and redesigning the layoutt

Resposta do ASWAT Telecom & Media

há 2 anos

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Rami
Project Manager, Emirados Árabes Unidos
Tradução e localização, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Many features that allowed us to Improve our team's productivity!!

5,0 há 2 anos

Comentários: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Vantagens:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Desvantagens:

I cant think of anything, its very helpful and we rely on it in our daily tasks

varsha
Admin, Emirados Árabes Unidos
Imobiliárias, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Bad customer Service

3,0 há 3 anos

Comentários: 2

Vantagens:

Everytime when something requested , it takes ages for them to solve our problem,

Desvantagens:

the dailing and at times the system hangs

Roisin
Human Resources Executive, Emirados Árabes Unidos
Tradução e localização, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Call recording saved us!

5,0 há 2 anos

Vantagens:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Desvantagens:

Nothing to mention, however, an updated mobile version would be great!

Morad
Head of Operations, Jordânia
Automotivo, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

ZIWO review

4,0 há 5 anos

Comentários: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Vantagens:

Having a mobile app for admins. Easy GUI. Great customer support.

Desvantagens:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Resposta do ASWAT Telecom & Media

há 5 anos

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Vinci
On Demand Grocery Associate, Emirados Árabes Unidos
Alimentação e bebidas, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ziwo is great

5,0 ano passado

Vantagens:

itnis very easy to use and can track calls at real time, east to back track recent conversations

Desvantagens:

intl numbers usually do not function correctly

Fatima
Customer Service Rep, Emirados Árabes Unidos
Formação profissional e coaching, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

ziwo

5,0 ano passado

Comentários: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Vantagens:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Desvantagens:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Abd Aljabbar
Operations Engineer, Emirados Árabes Unidos
Serviços e tecnologia da informação, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Very good site

4,0 ano passado

Comentários: IT's very good, i suggest it for every one that looking for soft phone for his buesness.

Vantagens:

It's very easy to use and deploy, also its perfect to manage your agents.

Desvantagens:

It's recorded every single call and show you who received it with.

Rakesh
assistant sales consultant, Índia
Seguros, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Service from Ziwo

5,0 ano passado

Comentários: It was great as it gives me freedom to connect with more people

Vantagens:

With the help of Ziwo we can call to any of the country across our globe

Desvantagens:

Sometimes it gets stuck and there is a delay in call while conversating with the other person

Noorul
Noorul
ICT Manager, Emirados Árabes Unidos
Usuário do LinkedIn Verificado
Terceirização/Deslocalização, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Ziwo is the best option for your quick call center needs

4,0 há 3 anos

Vantagens:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Desvantagens:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Resposta do ASWAT Telecom & Media

há 2 anos

Thanks for the positive feedback, Noorul! We are so grateful for your kind words, and we will do our best to meet your expectations!

Ethar
Client Manger, Emirados Árabes Unidos
Imobiliárias, 5.001–10.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Good option for real estate companies

4,0 ano passado

Vantagens:

very convenient , Easy to use , conference call option

Desvantagens:

call lagging and no history after 2-3 days

Yousef
Client Relations Manager, Kuwait
Serviços financeiros, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Ziwo review

5,0 há 2 anos

Vantagens:

Dashboard is very easy to read, and I can customize the dashboard of our needs.

Desvantagens:

Mobile Application to track the call logs

Mohammad
Delivery agent, Líbano
Mobiliário, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Amazing software

5,0 há 3 anos

Comentários: amazing experience, if i opened my own company, ill definitely use ZIWO

Vantagens:

easy to use, can make international calls, record calls

Desvantagens:

nothing so far, the software is amazing, but some keyboard features could be helpful

Resposta do ASWAT Telecom & Media

há 2 anos

We're happy you had a fantastic experience with us, Mohammad! It's wonderful that ZIWO has made such a difference for you. We're grateful for customers like you! Cheers!

Adua
Customer support specialist, Nigéria
Transporte rodoviário e ferroviário, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ZIWO is great and recommendable

5,0 há 4 anos

Vantagens:

The phone call feature is clear, seamless, easy to understand and the calls are clear

Desvantagens:

They need to include the smoke break and short break features

Resposta do ASWAT Telecom & Media

há 2 anos

Adua, thank you for the great review and the kind words! We have taken your suggestions into consideration about building custom statuses, including smoke breaks and short breaks. Thanks, cheers!

Rola
Registration assistance/helpline, Líbano
Gestão de organizações sem fins lucrativos, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great connection

5,0 há 3 anos

Comentários: It was a good way to communicate with the POCs.

Vantagens:

Easy connect to the POCs. It is very clear and fast.

Desvantagens:

All about it. Ziwo is a good program that make your work easier.

Resposta do ASWAT Telecom & Media

há 2 anos

Hello Rola, many thanks for the 5-star rating!! We really appreciate you taking the time to share your experience with us.

Magdy
Customer service and operation manager, Egito
Entretenimento, 11–50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Very good experience

5,0 há 3 anos

Comentários: excellent

Vantagens:

the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only

Desvantagens:

there is no disposition option in the software hope you add it shortly

Resposta do ASWAT Telecom & Media

há 2 anos

Thank you so much Magdy, for the outstanding review! We put in the work to keep you and all of our clients happy, and we will take your suggestion into consideration. Cheers!

Munyaradzi
Shift Lead - Customer Care, Emirados Árabes Unidos
Alimentação e bebidas, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ZIWO

5,0 há 4 anos

Comentários: we are able to assist our customers effectively and in a timely manner.

Vantagens:

- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.

Desvantagens:

nothing at the moment, the software is easy to use.

Resposta do ASWAT Telecom & Media

há 4 anos

Thank you so much for your kind words !

Ahlam
Customer Service Representative, Arábia Saudita
Consultório médico, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I recommended this software

5,0 há 4 anos

Vantagens:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Desvantagens:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Resposta do ASWAT Telecom & Media

há 4 anos

Thank you so much Ahlam!

Hyder
Insurance advisor, Emirados Árabes Unidos
Seguros, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Cold calling agent

4,0 há 5 anos

Comentários: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Vantagens:

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Desvantagens:

I am addicted to it, this will just doesn't hang any of the time.

Resposta do ASWAT Telecom & Media

há 5 anos

Thanks a lot Hyder

Bereketeab
Customer service executive, Etiópia
Serviços ao consumidor, 501–1.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Ziwo review

5,0 há 4 anos

Comentários: it's great. Have enjoyed it.

Vantagens:

It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.

Desvantagens:

I think its great. I don't really have any complaints regarding the software.

Resposta do ASWAT Telecom & Media

há 2 anos

Bereketeab, Thank you so much for taking the time to share your positive experience with us. We're really grateful for all the kind words!

Mohamed
Customer support specialist, Emirados Árabes Unidos
Bancos, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

My experience

5,0 há 3 anos

Vantagens:

I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access

Desvantagens:

Till now the program is working without issues or difficulties

Resposta do ASWAT Telecom & Media

há 2 anos

Hi Mohamed! We are thrilled to receive such a great rating, thank you so much for!!

hafsa
customer service advisor in banking, Emirados Árabes Unidos
Bancos, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

ZIWO ASWAT

5,0 há 5 anos

Comentários: I have been working on ziwo for almost 10 months now, i like its features!
very helpful for multitaskers!
call clarity 10/10
easy dialer for international and local calls

Vantagens:

ZIWO is super fast and very easy to use!

Desvantagens:

the software lags sometimes for 30 secs

Resposta do ASWAT Telecom & Media

há 5 anos

Thanks A lot Abdullah from Team Ziwo

Ali
Customer Care Representative, Emirados Árabes Unidos
Alimentação e bebidas, 5.001–10.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Very efficent

4,0 há 5 anos

Vantagens:

Hold features, warm transfers and seeing the call history in detail.

Desvantagens:

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

Resposta do ASWAT Telecom & Media

há 5 anos

Really Appreciate your kind words. Thank you

Muhammed
Rider Support, Emirados Árabes Unidos
Serviços ao consumidor, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Aswat

4,0 há 4 anos

Comentários: Nil

Vantagens:

Great software, works out perfectly for me.

Desvantagens:

There is a delay of 2-4 seconds on a call.

Resposta do ASWAT Telecom & Media

há 4 anos

Great Muhammed. Happy to assist you in your work !

Sharmaine
ASM, Emirados Árabes Unidos
Alimentação e bebidas, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Accessibility!

4,0 há 5 anos

Vantagens:

The ease of use and accessibility of the software is great

Desvantagens:

There's a usual bug which technically ruins the operations, otherwise all good

Resposta do ASWAT Telecom & Media

há 5 anos

Thanks a lot. We really appreciate it