17 anos ajudando empresas
a escolher o melhor software
Sendlane
Conheça Sendlane
O Sendlane capacita estabelecimentos de comércio eletrônico a transformar compradores online em clientes leais e vitalícios, usando o poder da automação do email marketing baseado em comportamento. O e-mail deve gerar de 30% a 40% de sua receita mensal. Para a maioria das lojas de comércio eletrônico, isso não acontece. O objetivo é resolver isso.
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Quem usa Sendlane?
Estabelecimentos de comércio eletrônico.
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Avaliações do Sendlane
Alternativas consideradas anteriormente:
An Email Marketing & Automation Tool Loved by Digital Marketers
Comentários: Advanced automation workflows allow you to send emails in response to a range of subscriber behaviours which is a plus. There are a few integrations, but they aren't as advanced as those offered by main competitors. I'm confident that this will improve with time.
Vantagens:
When I contact them, their customer service is always available. And a lot of help. That separates Sendlane from other email marketing tools. Deliverability is also excellent.
Desvantagens:
They only lost points because they recently updated their price, which is sort of a bummer. It's still a good deal; it's just not as good as it once was.
Sendlane Makes My Business Easy
Comentários: Overall, my experience has been really great and solid. Sure, I've had a bug here or there or trouble figuering out how to use the platform, but for the most part Sendlane is more polished than companies that have been around for years. Their customer service is the best I've seen. Sometimes they will stay with me on the phone for an hour or two until the problem is resolved. They follow up, they ask detailed questions and they want to improve. I've literally had companies treat me as nothing more than a dollar sign. Sendlane has always made me feel welcomed and I can tell they want me to grow my business. The [SENSITIVE CONTENT HIDDEN] has even taken time out of his day to make me feel welcomed. How many companies do that? Their interface needs some work as it's a little confusion, but it has all the functions I need. They allow me to run my business and automate it in a way I could never do on my own. And because of the tools and features it has allowed me to increase my income.
Vantagens:
My favorite feature is how they allow me to automate my marketing message, followup and feedback with customers. Their platform allows me login, manage my customers and even create additional income through following up with them and offering them new products. I also love their customer service. I've been with other companies who act like I'm part of the family only to never have my back when I need. So far, everytime I've had any issue, problem or even a question I'm able to reach someone from Sendlane and get the help I need.
Desvantagens:
My biggest compliant is the little things with a company that is growing. The occassional bug or certain features not acting how they should. Keep in mind, these are rare and not a huge concern. I also find that their user interface is a little complicated. It's nothing that I can't figure out, but they could def improve in that area. I also feel their knowledge base could be updated more to reflect the unique ways in which Sendlane operates compared to other similar services. This would save me alot of time dealing with customer service. It's not a huge problem, but one of the things I wish they would improve and I'm sure they will with time.
Resposta do Sendlane
há 4 anos
Dear Reviewer: Thank you for taking time to review Sendlane. We appreciate your honesty very much. Am so glad to read that you perceive our focus on customer success and the fact that we value our relationship with our cusromers. We are aways improving the product and please do not hestitate to reach out to us if you have any suggestions for improvements. Best, Sonya, VP Marketing
Waste of Time and Money
Comentários: I am the marketing manager for a D2C eComm company, and my experience with Sendlane was a nightmare. They offered 40% what we are currently paying for SMS and email marketing for the same features and credits. Sound too good to be true? It is.I found out after the contract was signed that their cost per message was actually HIGHER for SMS, and their platform lacks key features that are available on our currently platforms (Klaviyo and Postscript). This includes basic things like template and campaign duplication, and also important behavioral and automation customizations.When it became clear Sendlane could not meet our needs and we could not move forward, they refused to address any of my specific concerns and would not issue us a refund for our thousands of unused credits. Instead they told me we should be grateful they wouldn't enforce the entire annual contract. Honestly, if they had tried to do that we would have taken them to court.Sendlane was an enormous disappointment. They oversold, underdelivered, and wasted our small businesses time and money. If your considering switching or signing up, I highly suggest looking elsewhere (Klaviyo and PostScript, while expensive, have outstanding customer service and a much better product).
Vantagens:
Platform has good web design, and their sales pitch is very effective.
Desvantagens:
The product is missing key features, their prices are misleading, and their customer service is abysmal
IMHO The best email platform out there.
Comentários: I'm a huge fan. They are constantly innovating and trying new things and making it better.
Vantagens:
Their customer service is top notch. I get a response quickly. The platform is super easy to use. The deliverability is great. TONS of ways to create emails and workflows TONS of ways to segment an audience They allow affiliate marketing
Desvantagens:
It's a ferrari. I feel like I'm still driving it like it's a ford focus. There is so much that it can do, It can easily get overwhelming. Needs the ability to track revenue that workflows produce monthly instead of just overall. BUT, after talking with them, it's coming in the next 4 months. I wish it integrated with more softwares such as optimonk. They integrate with a lot, but there are a few apps I use that would benefit from an integration.
Resposta do Sendlane
há 4 anos
Hi Charles: Thank you for taking the time to write a stellar review. And, also great suggestions on product improvement. We are very proud of our focus on customer success and really happy to hear that it has made a difference to you. Best, Sonya, VP Marketing
Alternativas consideradas anteriormente:
Sendlane is truly a gem
Comentários: AMAZING!
Vantagens:
-Ease of use -Customer support is amazing -The owner and staff are always super friendly
Desvantagens:
They just updated their price and it kinda sucks, so that's the only place they lost points. It's still a great value, just not what it was.
Resposta do Sendlane
há 4 anos
Hi John, Thank you for your stellar review. We appreciate it very much. Yes, we did increase prices recently, after 22 months of product development, to reflect the new functionality and features. And, we are continuing to add value to the product. Best, Sonya Pelia, VP of Marketing at Sendlane
