Who Uses This Software?
Wix Answers was made to be used by small to medium-sized businesses. Its a scalable solution with a number of features that you can pick and choose according to your business needs.
Average Ratings16 reviews
- Overall 4.5 / 5
- Ease of Use 4.5 / 5
- Customer Service 4.5 / 5
- Features 4 / 5
- Value for Money 4.5 / 5
- Pricing Details Contact WiX Answers for pricing details
- Free Version No
- Free Trial Yes
Cloud, SaaS, Web
24/7 (Live Rep)
About Wix Answers
Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free.
Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress.
With Wix Answers, you can build better, longer-lasting relationships with your customers.
Wix Answers Features
- Automated Routing
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket/Issue Tracking
Wix Answers Most Helpful Reviews
Reviewed on 4/24/2018
Fantastic platform with so much potential!
Pros: With Wix Answers we were able to quickly and confidently get set up without any fuss. There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed! Their own customer support is also second to none. The interface itself is quite intuitive, and easily managed between multiple languages and agents. The analytics have given us a whole new way to learn what our customers need, and why they're reaching out. Content is easy to maintain, and everything is fully linked and integrated right down to the translations in our help centre and saved replies.
There are only two cons we've found so far:
1. The platform is quite new, so there are still features that are in development and not quite ready, or missing all together (when comparing to other platforms). For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent.
2. Learning and setting up the platform wasn't tricky, but did require a fair amount of trial and error. The help centre content that Wix provides covers the basics, but could be a bit more in depth allowing users to really understand how to use the features available.
Reviewed on 4/24/2018
I love the fact that it's easy to use, easy to update and publish articles, and easy to configure.
Comments: We can easily configure and customize CSS and add customized scripts. We utilize the two-level hierarchy, category > article, instead of having to use the three-level hierarchy like Zendesk (category > subcategory > article). Adding users with permissions is great.
I like the fact that I can create standalone articles (without appearing in the tree). I also like the fact that I can update and article and keep it in draft mode, while the original article still appears on the site (until I am ready to make the change).
Cons: I would like the option to tag users within an article, so the Product Managers can review an article that I wrote, and when they write comments, I would be notified (so I can go in and make changes).