18 anos ajudando empresas
a escolher o melhor software
YouScan
Conheça YouScan
O YouScan é uma ferramenta de escuta social com tecnologia de IA que ajuda profissionais de marketing, pesquisadores e profissionais de CX e comunicação a entender seus clientes mais detalhadamente, apresentando informações sobre "o que dizem", "o que fazem" e "quem são" esses clientes.
Com mais de 400 clientes em todo o mundo, incluindo Nestlé, L'Oreal, PepsiCo, Coca-Cola e McDonald's, o YouScan oferece:
1. Insights Copilot, o primeiro assistente de escuta social desenvolvido pelo ChatGPT.
2. Recursos de análise de imagens em redes sociais.
3. Geração de relatórios eficaz e interface do usuário intuitiva.
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Principais marcas e agências
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Avaliações do YouScan
Great social media listening tool with wide coverage of sources
Comentários: YouScan has impressive coverage of social media sources, ensuring we get all important mentions. The tool keeps improving overall. The team is very customer-centric, quick to respond, and helpful whenever we need to clarify something.
Vantagens:
YouSacn lets us pay close attention to our audience's opinions and popular discussion topics. It's handy for spotting trends that come and go with the seasons and how these trends affect what users say online. The Audience Analysis feature helps us catch any shifts in the audience's interests. Thus, we can adjust our communications based on fresh, real-time data.
Desvantagens:
We haven't run into any significant issues. It would be great to see even more flexible customer dashboards.
Effective and convenient tool for managing brand reputation online
Comentários: My experience with YouScan is positive. Thanks to AI sentiment detection, mentions categorization and analysis, my team got more time to engage with our customers and meet their needs better. Also, the customer support team is very helpful and responsive.
Vantagens:
YouScan streamlines my team's workload. It's great at organizing all the feedback into clear categories, which lets us quickly grasp what our customers say, particularly when they're bringing up concerns or questions.
Desvantagens:
So far, I haven't encountered any significant downsides. It covers all our needs just fine.
Resposta do YouScan
há 12 meses
Thank you, we appreciate your positive feedback and will continue to improve our social listening tool for delightful user experience and the most efficient AI-powered social listening!
Great mentions collection, still to improve with analitics
Comentários: Overall after we've built social listening ecosystem, where YouScan role is just data collection -- it is fine, excluding the pain of manual downloading of several thousand hundred mentions when one download is limited to 10 thousand
Vantagens:
Switching to YouScan from one of the international players helped us to gather much more posts in Russian. Also the software is better suited for local social networks.
Desvantagens:
However, it is not designed for multi-branded and multi-category business, where you would like to track SOV of over 100 brands in 3 categories. The software doesn't provide such ability from the box, so it is used for data collection and analytics are done externally. Data transfer via API is available only at the most expensive plans. Stories are not captured.
Great product from great team
Comentários: I managed to change the company I work for, but not the monitoring service. We have been working for more than 5 years. I am satisfied with the product quality, the pace of development, and the customer service.
Vantagens:
The quality of data collection, the quality of support, a variety of analytics, and the ability to use the service by different teams.
Desvantagens:
Working with Facebook. But this is not a problem specific to any monitoring service.
An efficient social listening tool with a wide coverage of sources
Comentários: Efficient, insightful, and easy-to-use tool with a responsive support team.
Vantagens:
YouScan pulls data from various social media platforms, including blogs, forums, and news sites. The alert feature is a lifesaver. It keeps all of us in the loop whenever we need to address some discussions online. YouScan has a powerful filtering capability. Whether we're looking for customer complaints, or comparing ourselves to competitors, it's all just a few clicks.
Desvantagens:
I don't notice any significant issues. Whenever my team has questions or problems, we contact customer support. They've consistently been quick and precise with their help.
