Quem usa esse software?

Empresas de produtos/serviços, agências de design/pesquisa, instituições acadêmicas e governo. Os clientes incluem Arm, BCG, Chargebee, Deliveroo, Deloitte, Harvard, Shopify, Thoughtworks + VMware.

Avaliações médias

39 avaliações
  • Geral 4.6/5
  • Praticidade 4.6/5
  • Atendimento ao cliente 4.8/5
  • Recursos 4.1/5
  • Relação qualidade/preço 4.6/5

Detalhes do produto

Dados sobre o fornecedor

  • Dovetail Research
  • https://dovetailapp.com
  • Fundada em 2017

Sobre o Dovetail

Com o Dovetail, pesquisadores, designers e gerentes de produtos podem armazenar dados de pesquisa de usuários em um único local, analisar dados qualitativos para descobrir padrões e insights e compartilhar descobertas de pesquisas com o restante da empresa. Com um editor colaborativo em rich text, marcação em linha, imagens e arquivos, insights, análise de sentimento, experiência do usuário e suporte de nível internacional, o Dovetail é um software de pesquisa em nuvem fácil de usar, tudo por um preço acessível.

Recursos do Dovetail

  • Animação
  • Mapas térmicos
  • Para dispositivos móveis
  • Para sites
  • Pesquisa de usuário
  • Prototipagem
  • Registro de atividade da tela
  • Testes de usabilidade
  • Testes não moderados
  • Trajetórias dos usuários
  • Anotações
  • Análise de dados da mídia
  • Análise de dados de texto
  • Análise de pesquisa de usuário
  • Análise de sentimentos
  • Análise estatística
  • Análise qualitativa comparada
  • Análise quantitativo de conteúdo
  • Colaboração
  • Pesquisa de metodologia mista
  • Visualização de dados
  • Vários idiomas

As avaliações mais úteis do Dovetail

Wonderful Customer Service, easy to use & very effective!

Avaliado em 20/09/2018
Laurie D.
Design and Innovation Fellow
Educação superior, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Our experience has been wonderful. The customer service is truly amazing. When we upgraded from our free trial we received and email from the CEO & co-founder. He has answered all questions we have had with an very fast response time. He has also asked for feedback, and responded to our suggestions. We have truly felt supported while using Dovetail. Judging from my experience Dovetail will only get better as they continue to grow!

Vantagens: We are team of researcher that are using Dovetail to tag interviews, and it has worked great for our needs. Dovetails greatest feature is how simply you can tag your content, how you can visualize the tags each project has, and how you can look at each individual tag to see the content you've assigned that tag to. To create a tag you simply highlight text, the tagging box appears, and you can add new tags or select from tags you have previously populated to the project. Tags can be easily imported using excel sheets, or added directly on the app. Tags can be grouped together, and easily organized into those groups, or moved to other groups. You can color code tags using Dovetail's standard colors, or you can add your own using hex codes. If you want to see all content that is tagged with the same thing, you just have to click on that tag and it all populates. This makes reviewing tagged content very easy! The system of tagging they have developed is so user friendly! Dovetail is easier to learn than many of its competitors which we have used in the past. Dovetails interface is uncluttered, allowing for users to easily navigate its features. You will not get bogged down with endless, irrelevant features like many of Dovetails competitors. It is also has a very clear, calming design which may sound trivial, but matters when you spend so much time on a platform.

Desvantagens: We don't really have a con because we have been able to achieve what we set out to achieve when we signed up for Dovetail. However, there are some we wished Dovetail had. While we feel these features will make the Dovetail experience better, not having them has not limited our experience on Dovetail. The features we would like to see added are more like luxuries that we hope Dovetail will add in the future. For example, we would like to see project templates added so if you are tagging the same themes over a number of different projects you can create a template with those tags to use for each project. This will cut down on the time it takes for setting up a new project. That being said, it currently only took about 15 minutes for us to add about 150 tags to a project on Dovetail and get them organized, so the current time is not so bad. Also, we brought this up with their staff, and we know that this feature is on their radar already!

Resposta dos fornecedores

por Dovetail Research em 25/09/2018

Wow, thank you Laurie! That's an amazing review. Absolutely made our day. We're so pleased we can support you with your research at Harvard, and we're super excited to make Dovetail even better for you. Thank you so much for taking a bet on a young product, and keep that feedback coming!

Dovetail really makes analysis and sharing insights easy

Avaliado em 14/11/2019
Stephanie P.
User Experience Researcher
Pesquisa, 51-200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I love Dovetail for our research analysis and repository tool. We're always identifying new ways to leverage the tool for research needs. Dovetail is also really receptive to feedback, constantly improving, and doing research on the researchers.

Vantagens: I LOVE that you are able to have a robust tool that includes analysis capabilities and houses insights from research. This gives stakeholders the ability to search all insights and view things like reading a medium article and also search historical insights. It also speeds up analysis with filtering options and highlights to filter down to key information to support an insight / finding.

Desvantagens: I would like to be able to track dates of when insights were created (not just when published in feed) so we can track age as well as somehow track the impact of the insight (e.g., what was done from it), to make reporting on research value easier.

Resposta dos fornecedores

por Dovetail Research em 15/11/2019

Thank you for the great review Stephanie! We really appreciate your feedback and help improving the product, and love working with you. Lots more planned for 2020 as we grow our team, so stay tuned!

It allows us to analyze and investigate through multiple functionalities.

Avaliado em 14/01/2020
Felicity H.
Sales Manager
Indústria farmacêutica, 5.001-10.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
4/5
Atendimento ao cliente
3/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: This platform helps us to have a better team work, it helps us to design products much more focused on the interests of our customers, it helps us to make a big difference in the research and study of qualitative data, it allows us to recognize patterns of behavior of the users of our products and to bring ideas from each member of the group from their point of view.

Vantagens: I like this tool because it allows us to analyze and investigate through multiple functionalities, our teams have increased their performance by having everything they need on one platform, I like the text editor, sentiment analysis and online tagging.

Desvantagens: I have no problem with this platform, I think it is very good.

Resposta dos fornecedores

por Dovetail Research em 14/01/2020

Thanks for your review Felicity! We are chuffed to hear that Dovetail has helped improve your team's performance.

Great system for managing a research library for UX

Avaliado em 13/11/2019
Caitlin M.
Senior Design Researcher
Serviços e tecnologia da informação, 5.001-10.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I think this is the best tool on the market for UX research repositories. Does it have every function you might need? No. However, no tool does and unlike others, the Dovetail team is actively engaged with their network to make improvements that we request. What more could you want!

Vantagens: I love this system, they have done a great job at understanding how UX researchers work and aligning the software to these needs. The tool does a great job at storing data, storing project details, standardising research across a team (through templates).
Unlike other research libraries, this tool allows you to analyse the data and create reports from the tool (Dashboards). Not everyone in my team loves the way you analyse in the tool, however, I think its great that we can work end to end in a single tool. This helps keep all the data safely stored in one location.

Desvantagens: My constraints in the system also exist in the product backlog. For example, I would love for transcription to happen in the tool to further limit where the data is stored. I would like graphs to be able to be embedded into dashboards, I would like more options within the graphs (cross-tabling of attributes like you can in Nvivo).
I would like the tool to do a better job at supporting 'cross pollination' of projects. Aka if I find a valuable insight in another project I have to copy and paste it into my new project, artificially inflating the data. I don't love that.
The tool doesn't do an awesome job with quantitative data, I'd keep my stats elsewhere :)

Resposta dos fornecedores

por Dovetail Research em 15/11/2019

Thank you for the lovely review Caitlin! Appreciate your support. We're always trying to improve the analysis experience and the workflow for creating insights and working across projects. We're also excited about upcoming features like transcription!

Dovetail for UX Research

Avaliado em 22/10/2018
Filza M.
Product Designer
Design, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
4/5
Geral
4/5
Praticidade
3/5
Recursos e funcionalidades
4/5
Atendimento ao cliente
3/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: I like that this software allowed my team to easily aggregate feedback and share it.

Desvantagens: More functions would be helpful for ease of use. For example, for my use case integrations with Intercom would be helpful to organize customer feedback and link research together.

Resposta dos fornecedores

por Dovetail Research em 23/10/2018

Hi Filza, thank you for leaving us a review! We're constantly reviewing the features on our roadmap based on user feedback like yours. We'd love to build more first party integrations at some point, and Intercom would be high on our priority list. Thanks again!

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