Quem usa o Nextiva CRM?

Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.

Conheça o Nextiva CRM

Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.

Detalhes do Nextiva CRM

Nextiva

http://www.nextiva.com/

Fundada em 2008

Preço do Nextiva CRM

O Nextiva CRM não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do Nextiva CRM a partir de US$ 10,00/mês.

Preço inicial

US$ 10,00/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Formação

Pessoalmente

Ao vivo online

Documentos

Assistência

24 horas por dia (representante ao vivo)

Online

Recursos do Nextiva CRM

Software CRM
Acesso para Celular
Armazenamento de documentos
Cotizações e propostas
Gestão de tarefas
Gestão territorial
Integração da automação de marketing
Integração de bate-papo interno
Integração de redes sociais
Lead Scoring
Marketing por e-mail
Segmentação
Sistema de calendário ou lembretes
Análise de dados
Análise de dados preditiva
Análise de sentimentos
Análise de texto
Coleta de dados de multicanal
Gerenciamento de comentários negativos
Gestão de pesquisas/enquetes
Gestão do conhecimento
Painel
Segmentação de clientes

Avaliações do Nextiva CRM

Exibindo 5 de 232 avaliações

Geral
4,4/5
Praticidade
4,3/5
Atendimento ao cliente
4,3/5
Recursos
4,3/5
Relação qualidade/preço
4,3/5
Jean H.
IT Professional
Saúde, bem-estar e condicionamento físico, 51-200 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 05/12/2018

"Nextiva delivered for our business"

Vantagens: 1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Desvantagens: What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

  • Fonte da avaliação 
  • Avaliado em 05/12/2018
David K.
IT admin
Suprimentos e equipamentos para empresas, 51-200 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    1/10
  • Fonte da avaliação 
  • Avaliado em 11/10/2019

"Nextiva the Good the Bad and the Fugy"

Comentários: The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.
Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.
Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Vantagens: Ease of use to add and manage users in multiple cities and states remotely.
Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone.
The old Cell Phone App. (not the new one) everyone loved this App.

Desvantagens: 1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it.
If it’s nonfunctional don’t try to sell me on how easy it is using it.

  • Fonte da avaliação 
  • Avaliado em 11/10/2019
Heather D.
Admin Support
Construção, 13-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 23/05/2020

"Overall the product works and I see it improving overtime"

Comentários: Overall this product is well worth the money, especially if everyone in the office is working remotely, its easy very user friendly, and customer service has been helpful when needed.

Vantagens: This product overall is easy to use with minor glitches that I see improving over time, and granted I just started to use this product during a global pandemic so all wifi based programs are experiencing much higher use rates. This program has an app that's on your personal cell phone, and the app is extremely east to use, the layout is honestly perfect. I'm easily able to answer the call, mute it and transfer to who it needs to go to.

Desvantagens: The only con I have so far I feel as though may be just due to not knowing the program fully yet, but sometimes the call will flash on my screen and then disappear and say I have a missed call. Which is then confusing because I'm not sure if its truly a missed call or another office user picked it up.

  • Fonte da avaliação 
  • Avaliado em 23/05/2020
Juan B.
CEO
Terceirização/Deslocalização, 13-50 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    1/5
  • Praticidade
    1/5
  • Recursos e funcionalidades
    1/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    1/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 11/12/2019

"DO NOT BUY"

Comentários: Its been like walking across the Mojave desert barefoot.

Vantagens: Nothing. not a single thing... it's all glitchy

Desvantagens: The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude.
When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy!
Sometimes call forwarding works...Sometimes...
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 11/12/2019
Julie M.
Senior Project Manager
Pesquisa de mercado, 13-50 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 07/05/2020

"generally good product, has some small glitches!"

Comentários: The overall experience with nextiva is good. The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

Vantagens: I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc. Nextiva also sends voicemails to my email inbox which is nice.

Desvantagens: My one frustration with nextiva is sometimes I feel like I just miss calls or miss voicemails. Or most recently I got a voicemail but couldn't listen to it. I feel like this could be user error, but then again I dont ever have trouble listening to voicemails so I don't know why it would be giving me trouble now. Other than that nextiva has been working well.

  • Fonte da avaliação 
  • Avaliado em 07/05/2020