Nextiva

Powerful VOIP System

Vantagens:

The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid.

Desvantagens:

The setup and customer portal were a bear. There was nothing straightforward about programming an auto-attendant and I never could figure out how to set up the SMS. I had no idea how difficult their system really was until we moved our offices and had to switch to another vendor.

nextiva a new begining

Vantagens:

Everything would be the easy answer, it was easy to setup, received the phones much sooner the expected the installation was plug in and go. then came the service meeting and one on one. Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they gave you a contact number for customer solutions. when you have any question from how to to what does that mean get's answered during the call. FANTASTIC!!!!

Desvantagens:

There is really nothing that I don't like as yet with Nextiva.. I guess if I had to come with something I wish they had a better manual for the phones.

Buyer beware!

Comentários: This is from Nextiva in response to a customer: Here at Nextiva we pride ourselves on our honesty and Amazing Service, and we strive to deliver both on every customer interaction.
My experience with Nextiva is the company couldn't rent ethical standards, let alone own them. Now that I have performed research I should have done before choosing Nextiva, I find numerous complaints about Nextiva's deceptive business practice of having a customer sign a simple 2 page contract, while referring them to their 10 page online Terms & Conditions wherein they divulge the secret of their success: auto renewal.
Quite frankly, I'm shocked there hasn't been a class action suit against them.

Vantagens:

After 3 years, the negatives so far outweighed any positives that I can't think of anything good to say about Nextiva or their service.

Desvantagens:

Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.

Nextiva is Awesome

Comentários: Nextiva never lets you down. You can always count on the call flow coming in at the call center in a fair and orderly fashion. I love how you can go back to your calls and listen to them for reference. It is a great tool. It is an awesome feature! The calls come through very clear. The customer support is great, they are on top of it.

Vantagens:

My favorite thing about Nextiva is "Nextiva on the go!" as I like to call it. You can use it remotely when you are not in the office, all you have to do is download the app and are able to answer your calls. They ease of transitioning calls from the office to your cell is great! It makes it very convenient! That is just o of many benefits to using Nextiva.

Desvantagens:

I can't think of anything at this time.

Good onboarding, price, and service

Comentários: There isn't much to complain about as they have the onboarding and provisioning logic down solid. Somethimes though, it seems like they are so used to dealing with inexperienced people that when someone with good technology experience calls that the issue must be explained multiple times. But for the most part, their support is good.

Vantagens:

The onboarding process was meticulous and they schedule meetings at various stages to gather and review information and setup. The price was very reasonable, saving us about 50% over our previous providers. Cloud management of PBX features and eliminating our on-premises hardware.

Desvantagens:

If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened). Some features and control are only available to their support staff, so you may have to ask for help.