ClinicSense

All I Need is in ClinicSense

Comentários: I was an early adapter and have been impressed from day one from the pricing, the capacity and the constant development of the product.

Vantagens:

I like the feedback options and that ClinicSense is constantly improving/adjusting the product to provide more/better features to the end users (therapists and clients).

Desvantagens:

I can think of not one thing that I do not like about ClinicSense that I must have. Eventually, it would be great to be able to complete insurance claims through ClinicSense, but it is not a requirement. All the other features surpass other systems that I have seen.

Great for basic needs, but lacking in finer details

Comentários: Overall I like it. The lack of an actual working superbill took your product from a 5 star to a 4 star. This is a service that should be fixed almost immediately.

Vantagens:

It is user friendly and easy to learn. The ability to affordably provide online booking is very helpful. I especially like the ability to add in how much time needed between services, and to have that automatically apply to the appointment booking time

Desvantagens:

There are some smaller functions that would really increase the functionality of clinic sense. The ability to sell a product directly is a huge one, rather than having to create a service to sell something. Some businesses (such as mine) also do events/seminars/continued education. I would be nice to create a separate category for that, which allows multiple people to book and pay for the service/event for the same timeslot while also having a maximum number of people who can book it. Finally, superbills. Clinicsense superbills are not actually superbills. A superbill needs a place to input which ICD 10 treatment codes are relevant for the billed code (things like BL back pain, R arm pain, etc), which billing code is charged for the service (97124 is the one for massage), and how many units of the billing code you provided (usually 4 for a 60 minute massage). Without this information, a superbill will NEVER be reimbursed for a client/patient for their insurance company. I tried to tinker with the superbill in your system by adding information to my provider profile but the formatting was strange looking and was not well received by insurance companies. I eventually had to design my own superbill form.

Clinic Sense Review

Vantagens:

Clinic sense is very user friendly. It does however lack some very basic features other software usually has especially in the repost section. [sensitive content hidden] is the best. He is knowledgeable and friendly. Never had an issue he wasn't able to resolve and if he's not sure he will find the answer and get back to you. I was not around when the software was purchased but I'm told he was a huge part of why it was purchased.

Desvantagens:

Clinic sense is very user friendly. It does however lack some very basic features other software usually has especially in the repost section. Customer verification with a credit card makes zero sense to me. Every place I have worked there's always a verification system in place but not with credit card information. [sensitive content hidden] have people call on their behalf all the time and admiration doesn't have their credit card. Seems like clinic sense may be going in a different direction with lots of new staff added to the team. Customer service for me has taken a huge dive.[sensitive content hidden] is just not helpful and [sensitive content hidden] I literally get nowhere with.

Comprehensive and still simple.

Comentários: It is a very good software that allows me to schedule clients or the clients to schedule themselves online, to send out intake forms and appointment reminders. I can check out clients and it keeps a record of my income, then do my soap notes. I love it.

Vantagens:

I have referred friends to Clinic Sense. I love how much this software can do, and do it in such simple, workable ways.

Desvantagens:

The only down-side I regularly hit is the inability to message clients directly through the software.

Not Switching Ever

Comentários: It was rocky during the updates and the big change to the new platform, but it has been smooth sailing. The ClinicSense team is amazing. Keep up the good work!

Vantagens:

I love that you can review your appointment requests and you can reject or accept them. I like having that control. Especially since I do not take new clients at this time.

Desvantagens:

I need that waitlist option. But I know that is coming. SO it's a con that has already been resolved and in the works.