15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça Dameware

O Dameware é sinônimo de software de suporte remoto acessível, confiável e seguro. O SolarWinds oferece duas soluções de suporte remoto: no local ou em nuvem. O Dameware Remote Everywhere (DRE) é a versão rápida, simples e leve baseada em nuvem, desenvolvida para ajudar os profissionais de TI a responder e resolver os problemas rapidamente. O Dameware Remote Support (DRS) é um software no local acessível e fácil de usar, desenvolvido para simplificar e acelerar as tarefas remotas de administração de TI.

Quem usa Dameware?

Os produtos Dameware oferecem suporte a profissionais de TI em todo o mundo. Com base nas necessidades deles, você pode escolher entre o DRE (que é perfeito para empresas de pequeno e médio porte) ou o DRS (que geralmente é mais adequado para organizações governamentais).

Dameware Software - 1
Dameware Software - 2
Dameware Software - 3
Dameware Software - 4
Dameware Software - 5

Está em dúvida sobre o Dameware? Compare com uma alternativa popular

Dameware

Dameware

4,5 (247)
US$ 540,00
Versão gratuita
Versão de teste gratuita
27
1
4,4 (247)
4,4 (247)
4,2 (247)
VS.
Preço inicial
Opções de preços
Recursos
Integrações
Praticidade
Relação qualidade/preço
Atendimento ao cliente
R$ 359,00
mês
Versão gratuita
Versão de teste gratuita
183
245
4,3 (3.866)
4,2 (3.866)
4,3 (3.866)
As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

Outras ótimas alternativas ao Dameware

Zendesk Suite
Melhores recursos
Bate-papo com o consumidor em tempo real
Gerenciamento de tickets de suporte
Gestão de tíquetes
Zoho Desk
Melhores recursos
CRM
Gestão de tíquetes
Imagem de marca personalizável
Freshdesk
Melhores recursos
Bate-papo com o consumidor em tempo real
Gerenciamento de tickets de suporte
Gestão de tíquetes
ConnectWise ScreenConnect
Melhores recursos
Acesso sem supervisão
Compartilhamento de tela
Controle e acesso remoto
AnyDesk
Melhores recursos
Compartilhamento de tela
Controle e acesso remoto
Controles/permissões de acesso
TeamViewer Remote
Melhores recursos
Bate-papo em tempo real
Compartilhamento de tela
Controle e acesso remoto
Avast Business CloudCare
Melhores recursos
Antivírus
Bloqueador de spams
Lista negra/branca
VNC Connect
Melhores recursos
Acesso sem supervisão
Compartilhamento de tela
Controle e acesso remoto
Remote Desktop Manager
Melhores recursos
Controle e acesso remoto
Controles/permissões de acesso
Gestão de tíquetes

Avaliações do Dameware

Pontuação média

Geral
4,5
Praticidade
4,4
Atendimento ao cliente
4,2
Recursos
4,4
Relação qualidade/preço
4,4

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
62%
4
30%
3
6%
2
1%
1
0%
Kevin
Kevin
IT Manager, EUA
Usuário do LinkedIn Verificado
Petróleo e energia
Usou o software para: Mais de dois anos
Fonte da avaliação

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

5,0 há 6 anos

Vantagens:

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Desvantagens:

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Charles
System Administrator, EUA
Usuário do LinkedIn Verificado
Segurança de rede e informática, 5.001–10.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

A secure program that gets the job done.

5,0 há 5 anos

Comentários: Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Vantagens:

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Desvantagens:

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Gatuko
Accounting Manager, EUA
Serviços ao consumidor, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

An Amazing Remote Support Solution For Business

5,0 há 2 meses Novo

Vantagens:

It is the best I have used for remote support and IT ticketing It makes working remotely easy thanks to its many supporting features Comes with great help desk features

Desvantagens:

No major concerns with Dameware as it meets the need.

James
IT Infrastructure Manager, EUA
Saúde, bem-estar e condicionamento físico, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

1,0 há 7 anos

Comentários: There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Vantagens:

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Desvantagens:

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.

Misty
IT Manager, EUA
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Dameware is worth the investment.

5,0 há 3 meses

Comentários: I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been [sensitive content hidden] on the spot as well. So it's worth the investment.

Vantagens:

When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user.

Desvantagens:

The cost is not great but it is worth it down the road when you utilize all the functions.