--- description: Tudo sobre Twilio: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Comunicação na Nuvem](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.com.br/software/180158/twilio-communications-platform Página: 1 / 22\ Próximo: [Próxima página](https://www.capterra.com.br/software/180158/twilio-communications-platform?page=2) > O Twilio fornece APIs simples e de pagamento conforme o uso para empresas criarem aplicativos de voz e SMS com escala e segurança para Internet ou dispositivos móveis. > > Conclusão: 513 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Twilio? Empresas de todos os portes que precisam de comunicação na nuvem em mais de 100 países diferentes. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 513 Avaliações | | Praticidade | 4.1/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Twilio - **Localização**: San Francisco, EUA - **Fundada**: 2008 ## Contexto comercial - **Preço inicial**: US$ 0,01 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local) - **Idiomas**: alemão, espanhol, francês, inglês, japonês, português - **Países disponíveis**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, Colômbia, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Israel, Japão, México, Nova Zelândia, Reino Unido, Singapura, Suíça, Taiwan, Áustria ## Recursos - Alertas/notificações - Audio/Video Conferencing - Automated Attendant - Ações ativadas por eventos - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Conferências - Converter texto em voz - Cupons móveis - Digitação por teclado do telefone - Distribuição automática de chamadas - Entroncamento SIP - Gerenciamento de contatos - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens por voz - Mensagens programadas - Monitoração de chamadas - Múltiplos scripts - PBX - Personalização da voz - Personalização de mensagens - Processamento de linguagem natural - Rastreamento de chamadas - Reconhecimento de voz - Registro de chamadas - Relatórios e análise de dados - Relatórios e estatística - Respostas automáticas - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - VoIP ## Integrações (6 no total) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Comunicação na Nuvem](https://www.capterra.com.br/directory/31362/cloud-communication-platform/software) ## Categorias relacionadas - [Software de Comunicação na Nuvem](https://www.capterra.com.br/directory/31362/cloud-communication-platform/software) - [Plataforma de SMS em Massa](https://www.capterra.com.br/directory/30842/sms-marketing/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) - [Programas de Gravação de Ligações](https://www.capterra.com.br/directory/30533/call-recording/software) ## Alternativas 1. [SlickText](https://www.capterra.com.br/software/155430/slicktext-com) — 4.8/5 (271 reviews) 2. [EZ Texting](https://www.capterra.com.br/software/145848/ez-texting) — 4.5/5 (273 reviews) 3. [Klaviyo](https://www.capterra.com.br/software/156699/klaviyo) — 4.6/5 (539 reviews) 4. [Omnisend](https://www.capterra.com.br/software/153508/omnisend) — 4.7/5 (837 reviews) 5. [ClickSend](https://www.capterra.com.br/software/175783/clicksend) — 4.3/5 (93 reviews) ## Avaliações ### "Great for SMS Services" — 5.0/5 > **Vinicius** | *20 de fevereiro de 2025* | Software | Taxa de recomendação: 7.0/10 > > **Vantagens**: Twillio SMS sending stands out for it's efficiency. > > **Desvantagens**: The costs are not so affordable. It should offer some cheaper options for SMS. > > I used Twillio a third-party API to send SMS. ----- ### "Reliable OTP solution for our SaaS projects" — 5.0/5 > **Furkan** | *15 de setembro de 2026* | Design | Taxa de recomendação: 8.0/10 > > **Vantagens**: We mainly use Twilio for OTP verification in SaaS products, both for client projects and some of our own products. What I like most is that once the initial setup is done, adding phone verification to a new project is quite straightforward. The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending too much development time on it. For us, this is especially useful when we are building and testing new SaaS ideas quickly. Message delivery has also been reliable for our use cases, so we don’t have to build or maintain this infrastructure ourselves. > > **Desvantagens**: The biggest downside for me is that the dashboard and pricing can feel more complicated than they need to be. Twilio has a lot of products and configuration options, so even when you only need something relatively simple like OTP, it can take some time to understand which settings and services you actually need. Costs are reasonable for smaller projects, but they become something you need to monitor more carefully as usage grows. Some of the verification and compliance steps can also make the initial setup slower than expected. > > Overall, our experience with Twilio has been positive. We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products. It saves us from having to build the messaging and phone verification infrastructure ourselves, which is especially valuable during early product development. ----- ### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5 > **Muhammed** | *21 de julho de 2026* | Transporte rodoviário e ferroviário | Taxa de recomendação: 7.0/10 > > **Vantagens**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. > > **Desvantagens**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. > > Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. ----- ### "Buggy, customer service non-existent. Do not use." — 2.0/5 > **Benedikt** | *14 de setembro de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 2.0/10 > > **Vantagens**: Feature rich. Quick to set up many features via an LLM, but the bureaucracy, waiting times, and couldn't-care-less attitude when dealing with THEIR BUGS spoils it. > > **Desvantagens**: Buggy, customer service non-existent. They don't care about you until you are big enough; not an attitude a startup, or likely anyone, will want to work with. If you want reliability and uptime, look elsewhere. Your problems don't matter. > > Poor experience, due to the factors mentioned above. It won't help if you have features if you cannot properly access them due to bugs in the UI. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29 de setembro de 2025* | Instituições religiosas | Taxa de recomendação: 10.0/10 > > **Vantagens**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Desvantagens**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- Página: 1 / 22\ Próximo: [Próxima página](https://www.capterra.com.br/software/180158/twilio-communications-platform?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/180158/twilio-communications-platform) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados