---
description: Tudo sobre Twilio: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Twilio - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# Twilio

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> O Twilio fornece APIs simples e de pagamento conforme o uso para empresas criarem aplicativos de voz e SMS com escala e segurança para Internet ou dispositivos móveis.
> 
> Conclusão: 507 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o Twilio?

Empresas de todos os portes que precisam de comunicação na nuvem em mais de 100 países diferentes.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 507 Avaliações |
| Praticidade | 4.1/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.0/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais |
| Recursos | 4.5/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Twilio
- **Localização**: San Francisco, EUA
- **Fundada**: 2008

## Contexto comercial

- **Preço inicial**: US$ 0,01
- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local)
- **Idiomas**: alemão, espanhol, francês, inglês, japonês, português
- **Países disponíveis**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, Colômbia, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Israel, Japão, México, Nova Zelândia, Reino Unido, Singapura, Suíça, Taiwan, Áustria

## Recursos

- Alertas/notificações
- Audio/Video Conferencing
- Automated Attendant
- Ações ativadas por eventos
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- CRM
- Chatbot
- Conferências
- Converter texto em voz
- Cupons móveis
- Digitação por teclado do telefone
- Distribuição automática de chamadas
- Entroncamento SIP
- Gerenciamento de contatos
- Gestão de call centers
- Gestão de campanhas
- Gestão de filas
- Gravação
- Gravação de chamadas
- IVR
- Identificador de chamadas
- Integração de telefonia por computador
- Mensagens de texto em massa
- Mensagens em dois sentidos
- Mensagens por voz
- Mensagens programadas
- Monitoração de chamadas
- Múltiplos scripts
- PBX
- Personalização da voz
- Personalização de mensagens
- Processamento de linguagem natural
- Rastreamento de chamadas
- Reconhecimento de voz
- Registro de chamadas
- Relatórios e análise de dados
- Relatórios e estatística
- Respostas automáticas
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Third-Party Integrations
- VoIP

## Integrações (7 no total)

- Freshdesk
- Oracle Service
- Salesforce Service Cloud
- SugarCRM
- Zapier
- Zendesk Suite
- Zoho CRM

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Comunicação na Nuvem](https://www.capterra.com.br/directory/31362/cloud-communication-platform/software)

## Categorias relacionadas

- [Software de Comunicação na Nuvem](https://www.capterra.com.br/directory/31362/cloud-communication-platform/software)
- [Plataforma de SMS em Massa](https://www.capterra.com.br/directory/30842/sms-marketing/software)
- [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software)
- [Programas de Gravação de Ligações](https://www.capterra.com.br/directory/30533/call-recording/software)

## Alternativas

1. [SlickText](https://www.capterra.com.br/software/155430/slicktext-com) — 4.8/5 (269 reviews)
2. [EZ Texting](https://www.capterra.com.br/software/145848/ez-texting) — 4.5/5 (273 reviews)
3. [Omnisend](https://www.capterra.com.br/software/153508/omnisend) — 4.7/5 (836 reviews)
4. [Klaviyo](https://www.capterra.com.br/software/156699/klaviyo) — 4.6/5 (537 reviews)
5. [Mailchimp](https://www.capterra.com.br/software/110228/mailchimp) — 4.5/5 (17676 reviews)

## Avaliações

### "Great for SMS Services" — 5.0/5

> **Vinicius** | *20 de fevereiro de 2025* | Software | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: Twillio SMS sending stands out for it's efficiency.
> 
> **Desvantagens**: The costs are not so affordable. It should offer some cheaper options for SMS.
> 
> I used Twillio a third-party API to send SMS.

-----

### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5

> **Muhammed** | *21 de julho de 2026* | Transporte rodoviário e ferroviário | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases.
> 
> **Desvantagens**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected.
> 
> Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers.

-----

### "Works great for our needs\!" — 5.0/5

> **Matthew** | *29 de setembro de 2025* | Instituições religiosas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: It is very comprehensive. It can do lots of things.  We don't use all the features, but love knowing it can do so much when and if we do need it.
> 
> **Desvantagens**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions.  Only once did I ever need to contact support, and they resolved my issues quickly.
> 
> Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive.

-----

### "Hidden Fees, Broken System, No Refunds" — 1.0/5

> **Stacey** | *7 de agosto de 2026* | Transporte rodoviário e ferroviário | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: I can’t say anything positive. I never got through the process because they took my money first. Bad
> 
> **Desvantagens**: Misleading charges, no clear cancellation option, slow support, and software that doesn’t work. I was billed without consent and couldn’t cancel on the website. Terrible experience — avoid this company.
> 
> Hidden process, blocked cancellation, late replies, charged without consent, refused refund. Awful company.

-----

### "Excellent telephony tool" — 5.0/5

> **Suzanne** | *10 de junho de 2026* | Seguros | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Excellent Telephony system providing outbound priority disciplines to meet business needs and customer contact. Robust and dependable supporting large volumes of leads.
> 
> **Desvantagens**: Given its detailed and multi functional it takes a bit of training ing and practice to get used to all the functionalities but that’s a nice issue to have.
> 
> Outbound customer dialler system, priorities preset to ensure call times achieved. MI to overview performance

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## Links

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