--- description: Tudo sobre Viber: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Engajamento com Cliente](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.com.br/software/180348/viber Página: 1 / 164\ Próximo: [Próxima página](https://www.capterra.com.br/software/180348/viber?page=2) > Ideal para empresas de todos os portes, é uma ferramenta de relacionamento com o cliente que oferece aos usuários opções de descoberta de marca para comércio eletrônico. > > Conclusão: 4063 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Viber? Ferramenta de relacionamento com o cliente e comunicação no local que permite que pequenas e grandes empresas realizem chamadas internacionais, promovendo a visibilidade da marca usando bate-papo em grupo, chamadas de vídeo, conteúdos de adesivos e muito mais. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 4063 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Viber Media ## Contexto comercial - **Modelo de preços**: (Versão gratuita disponível) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Luxemburgo ## Recursos - Bate-papo ao vivo - Comunicação multicanal - Gerenciamento de comentários - Gestão da comunicação - Histórico do cliente - Personalização - Rastreamento de interações - Relatórios e análise de dados ## Integrações (2 no total) - Telegram - WhatsApp ## Opções de suporte - Bate-papo ## Category - [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software) ## Categorias relacionadas - [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.com.br/directory/31002/customer-communications-management/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [WhatsApp](https://www.capterra.com.br/software/180345/whatsapp) — 4.7/5 (16444 reviews) 3. [Telegram](https://www.capterra.com.br/software/180347/telegram) — 4.7/5 (6433 reviews) 4. [Text Request](https://www.capterra.com.br/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Avaliações ### "Viber is an excellent application for exchanging messages and calls, and it is also very easy to use." — 5.0/5 > **Alan** | *12 de abril de 2025* | Internet | Taxa de recomendação: 10.0/10 > > **Vantagens**: I found the app to be quite easy to use, as well as being free and very similar to WhatsApp. It allows you to make calls and send free messages and also has some different features. Other than that, the app is very good. > > **Desvantagens**: At least for me, who uses my cell phone, the experience for calls or long videos has not been so good because of the excessive battery consumption, and depending on the internet connection, the quality is very poor. > > My overall experience with Viber is excellent\! I've been using it since I got my first cell phone in 2014. Even though I have other apps, I still really enjoy using it to make free calls between other users of the app. I highly recommend it to anyone. ----- ### "Fun features and free international calls" — 4.0/5 > **Elisabetta** | *4 de agosto de 2026* | Publicidade e marketing | Taxa de recomendação: 8.0/10 > > **Vantagens**: Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. > > **Desvantagens**: The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. > > Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16 de abril de 2025* | Segurança de rede e informática | Taxa de recomendação: 10.0/10 > > **Vantagens**: it is free application for all user, group and other small business use > > **Desvantagens**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5 > **Art** | *8 de março de 2026* | Biotecnologia | Taxa de recomendação: 1.0/10 > > **Vantagens**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way > > **Desvantagens**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) > > Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones ----- ### "An instant communication channel" — 4.0/5 > **Jessee** | *23 de julho de 2026* | Produção audivisual | Taxa de recomendação: 9.0/10 > > **Vantagens**: Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. > > **Desvantagens**: The user interface feels cluttered with ads and promotional content that can distract from professional work. > > Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. ----- Página: 1 / 164\ Próximo: [Próxima página](https://www.capterra.com.br/software/180348/viber?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/180348/viber) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados