---
description: Tudo sobre Viber: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Viber - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# Viber

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> Ideal para empresas de todos os portes, é uma ferramenta de relacionamento com o cliente que oferece aos usuários opções de descoberta de marca para comércio eletrônico.
> 
> Conclusão: 4058 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Viber?

Ferramenta de relacionamento com o cliente e comunicação no local que permite que pequenas e grandes empresas realizem chamadas internacionais, promovendo a visibilidade da marca usando bate-papo em grupo, chamadas de vídeo, conteúdos de adesivos e muito mais.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 4058 Avaliações |
| Praticidade | 4.6/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.3/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais |
| Recursos | 4.3/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Viber Media

## Contexto comercial

- **Modelo de preços**:  (Versão gratuita disponível)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Luxemburgo

## Recursos

- Bate-papo ao vivo
- Comunicação multicanal
- Gerenciamento de comentários
- Gestão da comunicação
- Histórico do cliente
- Personalização
- Rastreamento de interações
- Relatórios e análise de dados

## Integrações (2 no total)

- Telegram
- WhatsApp

## Opções de suporte

- Bate-papo

## Category

- [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software)

## Categorias relacionadas

- [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.com.br/directory/31002/customer-communications-management/software)

## Alternativas

1. [WhatsApp](https://www.capterra.com.br/software/180345/whatsapp) — 4.7/5 (16326 reviews)
2. [Text Request](https://www.capterra.com.br/software/167015/text-request) — 4.6/5 (1193 reviews)
3. [Telegram](https://www.capterra.com.br/software/180347/telegram) — 4.7/5 (6409 reviews)
4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1757 reviews)
5. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews)

## Avaliações

### "Viber Avalia B18" — 5.0/5

> **Belizario** | *18 de junho de 2024* | Agricultura | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Interactivo e interface convidativo e fácil de lidar bem como colocar em disposição preferida os chats e bots.
> 
> **Desvantagens**: Às vezes em alguns dispositivos consome muita carga retraindo a qualidade da bateria do disposito.
> 
> Leal ao usuário e muito sofisticado para gestão de dados dos clientes ou serviços bem como acolher e gerar grupos / comunidades onlines.

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### "Viber is an excellent application for exchanging messages and calls, and it is also very easy to use." — 5.0/5

> **Alan** | *12 de abril de 2025* | Internet | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I found the app to be quite easy to use, as well as being free and very similar to WhatsApp. It allows you to make calls and send free messages and also has some different features. Other than that, the app is very good.
> 
> **Desvantagens**: At least for me, who uses my cell phone, the experience for calls or long videos has not been so good because of the excessive battery consumption, and depending on the internet connection, the quality is very poor.
> 
> My overall experience with Viber is excellent\! I've been using it since I got my first cell phone in 2014. Even though I have other apps, I still really enjoy using it to make free calls between other users of the app. I highly recommend it to anyone.

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### "A Reliable Messaging App with Room for Improvement" — 5.0/5

> **Hein Htet** | *16 de abril de 2025* | Segurança de rede e informática | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: it is free application for all user, group and other small business use
> 
> **Desvantagens**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms.
> 
> t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers

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### "Essential app for business with proper sequrity" — 5.0/5

> **Mahmudul islam** | *19 de setembro de 2024* | Engenharia civil | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum privacy.
For considering friends who stays abroad ,normally I use Viber to contact them, it came free for me.
Quality of video and audio call most of the time is very good.
> 
> **Desvantagens**: Right now I don't have any complain about it, most of the problem they continuously updating, last time we face bad network during calling, but last couple of month , I didn't experience it.
> 
> As a free communication tools, quality of Viber is very higher than other software.
Calling , chatting feature is very updated and easy to use. Besides we feel quality of communication during calls is loud and clear.
We can make a group and follow up activities easily in Viber.

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### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5

> **Art** | *8 de março de 2026* | Biotecnologia | Taxa de recomendação: 1.0/10
> 
> **Vantagens**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way
> 
> **Desvantagens**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing)
> 
> Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones

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