---
description: Tudo sobre Salesforce Commerce Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Commerce Cloud - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Software para Plataformas de E-Commerce B2B](/directory/31821/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/180822/salesforce-commerce-cloud)

# Salesforce Commerce Cloud

Canonical: https://www.capterra.com.br/software/180822/salesforce-commerce-cloud

Página: 1 / 5\
Próximo: [Próxima página](https://www.capterra.com.br/software/180822/salesforce-commerce-cloud?page=2)

> Converta mais clientes e expanda sua marca rapidamente com o Commerce Cloud, uma plataforma de comércio eletrônico.
> 
> Conclusão: 101 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o Salesforce Commerce Cloud?

O serviço ajuda clientes de todos os portes a crescer.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.5/5** | 101 Avaliações |
| Praticidade | 4.5/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.5/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais |
| Recursos | 4.7/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Salesforce
- **Localização**: San Francisco, EUA
- **Fundada**: 2003

## Contexto comercial

- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Países disponíveis**: Alemanha, Arábia Saudita, Bélgica, Canadá, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Finlândia, França, Irlanda, Israel, Itália, Noruega, Países Baixos, Portugal, Reino Unido, Suécia, Suíça, África do Sul e mais 1

## Recursos

- API
- Acesso para Celular
- Administração de website
- Alertas/notificações
- Atendimento do pedido
- CRM
- Carrinho de compras
- Catalog Management
- Controle de estoque
- Gerenciamento de SEO
- Gerenciamento de pedidos de compra
- Gestão de armazéns
- Gestão de avaliações
- Gestão de canais
- Gestão de clientes
- Gestão de comércio eletrônico
- Gestão de devoluções
- Gestão de entrega
- Gestão de estoques
- Gestão de fornecedores
- Gestão de pedidos
- Gestão de promoções
- Gestão de remessas
- Gestão de renovações de pedidos
- Integração de mercado
- Marketing de multicanal
- Marketing por e-mail
- Otimização de estoques
- Previsão
- Rastreamento de estoque
- Rastreamento de pedidos
- Rastreamento do custo
- Real-Time Data
- Relatórios e análise de dados
- Repetição de pedidos
- Segurança de dados
- Third-Party Integrations
- Várias localizações

## Integrações (97 no total)

- AddressTools
- Adyen
- Akeneo Product Cloud
- Annex Cloud Loyalty Experience Platform
- Antavo
- AppOmni
- Artifi
- Aspire
- Astonous Ship
- Avalara
- BILDIT
- Bazaarvoice
- Blackthorn Payments
- Blue Canvas
- BlueSnap

... e mais 82 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7

## Category

- [Software para Plataformas de E-Commerce B2B](https://www.capterra.com.br/directory/31821/b2b-ecommerce-platform/software)

## Categorias relacionadas

- [Software para Plataformas de E-Commerce B2B](https://www.capterra.com.br/directory/31821/b2b-ecommerce-platform/software)
- [Plataformas de E-Commerce](https://www.capterra.com.br/directory/3/ecommerce/software)
- [Software de Gerenciamento de Pedidos](https://www.capterra.com.br/directory/30225/order-management/software)
- [Software de E-Commerce Multicanal](https://www.capterra.com.br/directory/31281/multi-channel-ecommerce/software)
- [Sistema de Gestão de Estoque](https://www.capterra.com.br/directory/30006/inventory-management/software)

## Alternativas

1. [Shopify](https://www.capterra.com.br/software/83891/shopify) — 4.5/5 (6707 reviews)
2. [WooCommerce](https://www.capterra.com.br/software/187800/woocommerce) — 4.5/5 (1047 reviews)
3. [Wix](https://www.capterra.com.br/software/169007/wix) — 4.4/5 (10761 reviews)
4. [NetSuite](https://www.capterra.com.br/software/135757/netsuite) — 4.2/5 (2062 reviews)
5. [Cin7 Core](https://www.capterra.com.br/software/133038/cin7-core) — 4.3/5 (738 reviews)

## Avaliações

### "ally in the salesperson's routine" — 5.0/5

> **Rodrigo** | *12 de fevereiro de 2025* | Varejistas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: It is a very complete software to support the base of the sales team. It offers all the tools that an app could offer, from the possibility of archiving potential customer data to organizing itineraries on the map.
> 
> **Desvantagens**: The fact that there are many functions ends up making the dynamics a little confusing.
> 
> I used the tool when I worked as a salesperson, the tool contributed a lot to visualizing work history, organizing routines, itineraries and projecting prospecting for new customers.

-----

### "Best CRM and Commerce portal in existence\!" — 5.0/5

> **AJ** | *22 de janeiro de 2026* | Alimentação e bebidas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior.
> 
> **Desvantagens**: Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available.
> 
> I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for\!

-----

### "Salesforce takes some time to get used to, but I think it's a good way to keep things organized\!" — 4.0/5

> **Avaliador Verificado** | *29 de outubro de 2025* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well.
> 
> **Desvantagens**: There are a lot of buttons to do one thing - lots of clicking involved with everything\! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails.
> 
> It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up\!

-----

### "Powerful ecommerce platform, but not the simplest to manage" — 4.0/5

> **Parsa** | *3 de julho de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: What I liked most is that it is strong for enterprise ecommerce once it is set up properly. Order management, customization, and the connection to the broader Salesforce ecosystem are all solid, especially for teams managing more complex storefront needs.
> 
> **Desvantagens**: What I liked least is that it can get heavy pretty quickly. Setup and customization can take real effort, and the platform does not always feel simple or lightweight to manage day to day.

-----

### "Salesforce is way to busy and not accessable for everyday user." — 3.0/5

> **Avaliador Verificado** | *13 de abril de 2026* | Gestão da educação | Taxa de recomendação: 1.0/10
> 
> **Vantagens**: I liked how easy it is to pull reports and to manipulate them to fit your needs. To find simple information you need to scroll through many fields so this was hard for me to use.
> 
> **Desvantagens**: It is too cumbersome and not streamlined. It has too many features and not user friendly. Very hard to find information. Too busy and needs to be simplified.
> 
> It is just OK, only helpful for a very large organization, better off using something simpler and more streamlined.

-----

Página: 1 / 5\
Próximo: [Próxima página](https://www.capterra.com.br/software/180822/salesforce-commerce-cloud?page=2)

## Links

- [Ver em Capterra](https://www.capterra.com.br/software/180822/salesforce-commerce-cloud)

## Esta página está disponível nos seguintes idiomas

| Localidade | URL |
| de | <https://www.capterra.com.de/software/180822/salesforce-commerce-cloud> |
| de-AT | <https://www.capterra.at/software/180822/salesforce-commerce-cloud> |
| de-CH | <https://www.capterra.ch/software/180822/salesforce-commerce-cloud> |
| en | <https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/> |
| en-AE | <https://www.capterra.ae/software/180822/salesforce-commerce-cloud> |
| en-AU | <https://www.capterra.com.au/software/180822/salesforce-commerce-cloud> |
| en-CA | <https://www.capterra.ca/software/180822/salesforce-commerce-cloud> |
| en-GB | <https://www.capterra.co.uk/software/180822/salesforce-commerce-cloud> |
| en-IE | <https://www.capterra.ie/software/180822/salesforce-commerce-cloud> |
| en-IL | <https://www.capterra.co.il/software/180822/salesforce-commerce-cloud> |
| en-IN | <https://www.capterra.in/software/180822/salesforce-commerce-cloud> |
| en-NZ | <https://www.capterra.co.nz/software/180822/salesforce-commerce-cloud> |
| en-SG | <https://www.capterra.com.sg/software/180822/salesforce-commerce-cloud> |
| en-ZA | <https://www.capterra.co.za/software/180822/salesforce-commerce-cloud> |
| es | <https://www.capterra.es/software/180822/salesforce-commerce-cloud> |
| es-AR | <https://www.capterra.com.ar/software/180822/salesforce-commerce-cloud> |
| es-CL | <https://www.capterra.cl/software/180822/salesforce-commerce-cloud> |
| es-CO | <https://www.capterra.co/software/180822/salesforce-commerce-cloud> |
| es-CR | <https://www.capterra.co.cr/software/180822/salesforce-commerce-cloud> |
| es-DO | <https://www.capterra.do/software/180822/salesforce-commerce-cloud> |
| es-EC | <https://www.capterra.ec/software/180822/salesforce-commerce-cloud> |
| es-MX | <https://www.capterra.mx/software/180822/salesforce-commerce-cloud> |
| es-PA | <https://www.capterra.com.pa/software/180822/salesforce-commerce-cloud> |
| es-PE | <https://www.capterra.pe/software/180822/salesforce-commerce-cloud> |
| fr | <https://www.capterra.fr/software/180822/salesforce-commerce-cloud> |
| fr-BE | <https://fr.capterra.be/software/180822/salesforce-commerce-cloud> |
| fr-CA | <https://fr.capterra.ca/software/180822/salesforce-commerce-cloud> |
| fr-LU | <https://www.capterra.lu/software/180822/salesforce-commerce-cloud> |
| it | <https://www.capterra.it/software/180822/salesforce-commerce-cloud> |
| nl | <https://www.capterra.nl/software/180822/salesforce-commerce-cloud> |
| nl-BE | <https://www.capterra.be/software/180822/salesforce-commerce-cloud> |
| pt | <https://www.capterra.com.br/software/180822/salesforce-commerce-cloud> |
| pt-PT | <https://www.capterra.pt/software/180822/salesforce-commerce-cloud> |
| sv | <https://www.capterra.se/software/180822/salesforce-commerce-cloud> |

-----

## Dados estruturados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Brasil","address":{"@type":"PostalAddress","addressLocality":"São Paulo","addressRegion":"SP","postalCode":"04538-132","streetAddress":"Edifício FL Corporate Av. Brigadeiro Faria Lima 4300, 8º Andar Itaim Bibi, 04538-132 São Paulo"},"description":"O Capterra Brasil ajuda milhões de empresas a encontrar o software ideal. Leia avaliações de usuários reais, compare opções de softwares e tome melhores decisões para o seu negócio.","email":"info@capterra.com.br","url":"https://www.capterra.com.br/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.br/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCC9dpt6w46BDkSs0BIQ68jQ"]},{"name":"Salesforce Commerce Cloud","description":"Converta mais clientes e expanda sua marca com o Salesforce Commerce Cloud, uma plataforma de comércio eletrônico. Converta mais compradores com transações de comércio eletrônico B2C contínuas. Teste gratuitamente e ofereça a qualquer hora, em qualquer lugar e em qualquer dispositivo as mesmas experiências de compra fáceis e semelhantes às de consumidor de que os clientes desfrutam na vida pessoal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6f6fcb53-3a9a-4649-9d93-4eb26aeac858.png","url":"https://www.capterra.com.br/software/180822/salesforce-commerce-cloud","@type":"SoftwareApplication","@id":"https://www.capterra.com.br/software/180822/salesforce-commerce-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.br/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":101,"ratingValue":4.5},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.com.br/software/180822/salesforce-commerce-cloud#faqs","mainEntity":[{"name":"Quem usa Salesforce Commerce Cloud?","@type":"Question","acceptedAnswer":{"text":"O serviço ajuda clientes de todos os portes a crescer.","@type":"Answer"}}]},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.br/software/180822/salesforce-commerce-cloud#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Software para Plataformas de E-Commerce B2B","position":2,"item":"/directory/31821/b2b-ecommerce-platform/software","@type":"ListItem"},{"name":"Salesforce Commerce Cloud","position":3,"item":"/software/180822/salesforce-commerce-cloud","@type":"ListItem"}]}]}
</script>