Avail

Avail

da Avail

Quem usa Avail?

Avail serves independent and do it yourself landlord and their tenants.

O que é Avail?

Designed for landlords with less than 10 units in mind, Avail is an intuitive property management app that helps you advertise vacant units, request rental applications and credit reports, sign leases and collect rent - all online. 150,000 landlords use Avail because it's the only end-end platform that helps you scale from beginner to professional with tools, US based customer support, and education.

Avail - Informação

Avail

https://www.avail.co/

Fundada em 2013

Avail - Preços

Avail possui uma versão gratuita e oferece versão de teste grátis. Veja mais informações sobre preços do Avail abaixo.

Versão gratuita

Sim

Teste Grátis

Sim

Implantação

Instalado - Mac

Nuvem, SaaS, web

Instalado - Windows

Celular - iOS nativo

Celular - Android nativo

Formação

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do Avail

Software de Gestão Imobiliária
Acompanhamento de inquilinos
Administração de impostos
Administração de website
Banco de dados de proprietários
Cobrança e faturamento
Consulta de crédito
Cálculo de taxa de atraso
Gerenciamento de contatos
Gestão da manutenção
Gestão de carteira
Gestão de despesas
Gestão de propriedade residencial
Gestão de seguros
Portal do inquilino
Portal do proprietário
Processamento de pagamentos
Propriedades comerciais
Rastreamento de aluguéis
Rastreamento de locação
Rastreamento de vagas
Acompanhamento de inquilinos
Administração de impostos
Administração de website
Consulta de crédito
Gestão de vagas
Pagamentos online
Portal do inquilino

Avail - Avaliações

Exibindo 5 de 134 avaliações

Geral
4.5/5
Praticidade
4.3/5
Atendimento ao cliente
4.5/5
Recursos
4.4/5
Relação qualidade/preço
4.4/5
Ashanti C.
Personal Landlord
Imobiliárias, Profissional autônomo
Usou o software para: 1 a 5 meses
  • Overall Rating
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Likelihood to Recommend
    10/10
  • Fonte da avaliação 
  • Avaliado em 06/12/2019

"Easing the Process for First Time Landlords"

Comentários: Avail has been extremely easy to use and their customer service team is very helpful. I’ve had very little issues with the software and the monthly price is highly reasonable.

Vantagens: I love the fact that I can upload my
Own lease. While I enjoy the option to create a lease using the template provided by Avail, I love being able to truly customize my lease.

Desvantagens: I wish the software provided a document folder for each listing. There are other documents outside of the lease that associated with a rental and it’d be useful to be able to store all of the documents in one place.

Resposta dos fornecedores

por Avail em 10/12/2019

Hi Ashanti,

Thank you so much for the thoughtful review. I can't begin to thank you enough! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. We've taken a lot of time to really think through the tools that we offer and it is awesome to hear that a valued customer like you has had a positive experience with the platform.

Having said that I definitely understand the need for the platform to have more document keeping capability (this is a request that we get quite frequently). My personal email is [email protected]; please feel free to email me with just a few additional details regarding additional feature requests and I'll be sure to get that information over to my head of product.

Kindly,
Robert B.
Community Manager
@ Avail.co

  • Fonte da avaliação 
  • Avaliado em 06/12/2019
Tyler W.
Manager
Publicidade e marketing, 2-10 funcionários
Usou o software para: 1 a 5 meses
  • Overall Rating
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Likelihood to Recommend
    9/10
  • Fonte da avaliação 
  • Avaliado em 06/12/2019

"Good features so far"

Comentários: Support has been terrific. Definitely contributes to my impression that Avail is well on its way to having the “Cadillac” identity in landlord management solutions. Nice work with your payment and Leasing setup. Also nice work with much of the marketing tools. Add premium adds (pay for top of list advertising) and syndication to the rest of the online rental sites and you’ll go from a convenient but moderately effective marketing solution to a slam dunk! Or, partner With RentLinx.

Vantagens: Avail has thoughtfully designed. The features it has work well and they have a more solid foundation in there product than any of the other offerings I explored. Avail has a great product in what feels like a budding market.

Desvantagens: I’m looking forward to Avail tackling some new problems (feature requests): - user selectable widgets on the dashboard, new info options here (time sensitive actions pending in tenant on boarding, maintenance requests, financial performance KPIs, etc)
- Kanban style board of maintenance requests
- scheduling automation or better yet, partnership with other providers (ShowMojo)
- marketing: listing distribution (partnership with RentLinx.com)
- Application fees for Smart Move are prices higher than all competitors in your market.
My biggest interest is in Avail continuing what you’ve done well: implement features that eliminate or minimize the things that cost me the most time in managing my properties. My biggest suggestion is to assess whether there are niche service providers that do a better job of tenant lifecycle management than you currently do. I’d so, partner with them or match/exceed what they are doing by developing that out in your system.
- enable me to block CC payments or include language in the user agreement taking full liability for disputed payments.
- listing syndication details seem to loose a lot in translation.

Resposta dos fornecedores

por Avail em 09/12/2019

Hi Tyler! This is a very very thorough review and we definitely appreciate you taking the time to really break down the areas of improvement. For our team here at Avail, feedback like this is truly invaluable.

For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should.

And for those areas where we could certainly improve our product/process, this is absolutely the type of feedback that will help inform our product roadmap moving forward. In terms of potential partnership opportunities, I would recommend reaching out to my colleague Dave ([email protected]). In the meantime, if there's anything else I can do to help out, please feel free to let me know -- my email is [email protected]

Thank you so much again for the thorough review and for being a valued Avail member. I will definitely be sure to relay this to my product team.

Kindly,
Robert B.
Community Manager
@ Avail.co

  • Fonte da avaliação 
  • Avaliado em 06/12/2019
Frank T.
Program Assistant II
Escritório legislativo, 501-1.000 funcionários
Usou o software para: 6 a 12 meses
  • Overall Rating
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Likelihood to Recommend
    8/10
  • Fonte da avaliação 
  • Avaliado em 15/01/2020

"Enlightening Service"

Comentários: The knowledge and database of forms Avail offers is invaluable. It is generally easy to use and takes much of the " guesswork " out of selecting and using proper forms for the daily running of property management . It is a definite " Must Have " for any Property Owner or Manager. Thank you Avail.

Vantagens: I truly appreciate the vast database of documents available at Avail. The standard forms are there for the user and the ability to add your own rules and clauses is incredibly helpful. There's no need to worry about standard language or which form is correct for your region. Avail takes care of that from the start. It's uniquely foolproof. Thank you Avail.

Desvantagens: I do wish there were an easier way to finalize a document and save it to a hard drive. It seems the only way to view a " finished " document is to email it to an account you have access to. If there's something I'm missing I'd like to be made aware of a different procedure.... If not, then I do hope Avail makes a simpler process for viewing finished documents available in the future.

Resposta dos fornecedores

por Avail em 17/01/2020

Hi Frank,

Thank you so much for the honest feedback! A review like yours is going to help in a big way. As we work towards a stronger product offering, the best way for us to improve is to take the genuine, honest feedback that we receive into consideration.

I'll definitely be sure to get this information over to my Product team.

Thank you so much again and please know that we are here as a resource for you!

Kindly,
Robert B.
Community Manager
@ Avail.co

  • Fonte da avaliação 
  • Avaliado em 15/01/2020
Christopher A.
President
Gestão de investimentos, 2-10 funcionários
Usou o software para: 1 a 5 meses
  • Overall Rating
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    Unrated
  • Relação qualidade/preço
    4/5
  • Likelihood to Recommend
    8/10
  • Fonte da avaliação 
  • Avaliado em 06/12/2019

"Great software for starting out"

Comentários: As a family investing in multi-family properties we're wanting to manage them ourselves but we're also starting from scratch. Avail is a great option for listing, leasing and rent collection, which is a HUGE help. It's not perfect but for the price I think it's the best option right now. I'd recommend for anyone with small portfolios or just starting out.

Vantagens: The software is great about streamlining processes. It takes something like listing the property, which could take hours to post to individual sites like Zillow, Apartments.com etc, and lets you post in a matter or minutes.

Desvantagens: The software can sometimes feel like a hammer when you need a scalpel. When you post your listings the software will scrub out anything that looks like contact information. I assume this is because they want all the communication captive in the system. This is in theory but it forces us to use clunky lines of communication while simultaneously trying to make a first impression with prospective tenants. There are enough examples of how that manifests itself that my newest tenant just moved in and isn't exactly thrilled when I tell her we have use Avail for certain operations.

Resposta dos fornecedores

por Avail em 11/12/2019

Hi Christopher,

Robert here I'm a Community Manager with Avail. On behalf of the team, I just wanted to say thank you so much for the thoughtful feedback! We really do appreciate hearing from valued product users like yourself.

Furthermore, I did want to also sincerely apologize for any issues that you might be running into in terms of the platform not being as fluid as you'd have hoped/being clunky. We always strive to provide users with the as excellent of an experience as possible, and it sounds like this was not the case in your instance. We're making a lot of exciting changes, but in order to keep us humble and make sure we're moving the product in the right direction, I'd love to learn a little bit more about what you think we could improve.

My email is [email protected] Please feel free to email me at your earliest convenience. All feedback is greatly appreciated and goes a long way! Thank you so much again.

Kindly,
Robert B.
Community Manager
@ Avail.co

  • Fonte da avaliação 
  • Avaliado em 06/12/2019
Olivier F.
Student
Gestão da educação, Profissional autônomo
Usou o software para: Avaliação gratuita
  • Overall Rating
    3/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    2/5
  • Relação qualidade/preço
    1/5
  • Likelihood to Recommend
    1/10
  • Fonte da avaliação 
  • Avaliado em 29/04/2019

"There are scams on your website !"

Vantagens: Very easy to use and looks fine for landlords, cannot say that for prospective tenants !

Desvantagens: I was looking for a studio to rent. I filled the application as required by your website which looks very trustful. I thought you were doing some background check or at least ID check for the landlords posting offers on your website ! I was victim of a scam, a fake landlord tried to steal me 5,000$ of prepaid rent without allowing me to visit the place, even if I work 10 min away from this studio. The person was always pushing back the visit arguing that some new applicants would prefer a later date, or that they had too much work on that day and had to delay the visit of one or two days. Then the person told me that according to your website, I had the best application and should make a deposit to make a reservation, otherwise other applicants might do so and take the lease. The information required by your website are highly sensitive, I uploaded a copy of my French Passport and my international VISA. I have now revoked the access to my application for this landlord but they might have copies of my documents now. And who knows what they plan to do with them. You should be more professional ! It is very good to provide background check tools for landlords but you might be providing 'trusting' services and then helping swindlers to make up their scam ! I will contact your service and hope you could help me and compensate me for this unfortunate experience !

Resposta dos fornecedores

por Avail em 20/06/2019

Hi Oliver!

Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. I want to take this time to apologize to you for the experience that you reported. Fraud is a common industry issue, and here at Avail we take extra precautions to make sure that fraudulent activity is thoroughly investigated. Scammers are always looking for new ways to trick the platform's algorithms which forces us to stay on our toes. That said, I again do sincerely apologize that a fraudulent listing made it to our website. A lot of security changes are in the works (all exciting updates that we feel confident will make it even more challenging for fraudsters trying to scam others out of their hard earned money). I'd love to hear more from you about what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled.

Kindly,
Robert B.
Community Manager @ Avail

  • Fonte da avaliação 
  • Avaliado em 29/04/2019