Quem usa CloudTalk?
Equipes de vendas e suporte ao cliente que trabalham em startups, pequenas e médias empresas ou comércio eletrônico, que buscam melhorar a experiência e o desempenho do cliente com métricas importantes e comunicação personalizada.
O que é CloudTalk?
O CloudTalk é um sistema telefônico pronto para uso em um minuto. Ele já trabalha com mais de 1.000 clientes, entre eles DHL, Electronic Star, Yves Rocher, Karcher e muitos outros. Simplifique a vida de suas equipes de vendas e suporte ao cliente com mais de 40 recursos avançados de chamadas. Melhore a comunicação com os clientes em potencial graças à integração com seus sistemas existentes de helpdesk, CRM e comércio eletrônico, como Helpscout, Pipedrive ou Shopify. Comece com uma avaliação GRATUITA de 14 dias.
CloudTalk - Informação
Fundada em 2016
CloudTalk - Preços
CloudTalk a partir de US$ 15,00/mês. CloudTalk não possui uma versão gratuita, mas oferece versão de teste grátis. Veja mais informações sobre preços do CloudTalk abaixo.
Recursos do CloudTalk
CloudTalk - Avaliações
Exibindo 5 de 102 avaliações
Avaliado em 25/07/2019
Great product with outstanding support
Comentários: We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!
Vantagens: We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.
Desvantagens: We would need more software connected to CloudTalk to even more dig into automation.
Avaliado em 20/01/2020
cool program, I definitely recommend
Comentários: great program for good money
Vantagens: I like everything that is easy to control that it costs little money
Desvantagens: small outages, but not often, it was probably caused by the Internet
Avaliado em 21/01/2020
Really easy to use calling software for everyone!
Comentários: Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!
Desvantagens: Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved
Avaliado em 23/10/2019
App is Good But Still Needs Improvement
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.
Upsides of Using CloudTalk:
-It has International calling capability
-It has a mobile app available for iPhone users
-It identifies who's logged in or not for internal users
-There is Caller ID
-I like the fact that most calls are recorded automatically is readily available for listening
-Easy to use; straightforward interface, userfriendly
-Dashboard is very useful and has all the information I need
Least Helpful / Dislikes
-The status showing if people are online/offline is not always accurate
-The application malfunctions regularly (maybe bugs)
-Calls are not being routed correctly sometimes
-Callers wait for a long time waiting when they are transferred
-Caller ID names not accurate
-No mobile phone app available for Android users - please create soon!!!
Avaliado em 17/01/2020
Vantagens: It does what I need it to do with a fair price.
Desvantagens: I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.