--- description: Tudo sobre CloudTalk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Contabilidade de Chamadas](/directory/30083/call-accounting/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.com.br/software/182004/cloudtalk Página: 1 / 12\ Próximo: [Próxima página](https://www.capterra.com.br/software/182004/cloudtalk?page=2) > O CloudTalk é um sistema telefônico baseado na nuvem para equipes de vendas e suporte ao cliente. Ele transforma a ligação em algo fácil e divertido. Obtenha sua avaliação gratuita hoje. > > Conclusão: 271 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o CloudTalk? Equipes de vendas e suporte ao cliente que trabalham em startups, pequenas e médias empresas ou comércio eletrônico, que buscam melhorar a experiência e o desempenho do cliente com métricas importantes e comunicação personalizada. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 271 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CloudTalk - **Fundada**: 2016 ## Contexto comercial - **Preço inicial**: US$ 19,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, holandês, inglês, italiano, português, tcheco - **Países disponíveis**: Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Aruba, Austrália, Bahamas, Barbados, Belize, Bermudas, Bielorrússia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, China, Chipre, Cidade do Vaticano e mais 76 ## Recursos - Agendamento de retorno de chamada - Alertas/notificações - Análise de sentimentos - Audio/Video Conferencing - Automated Attendant - CRM - Conferências - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Employee Coaching Tools - Entroncamento SIP - Extensões virtuais - Filtro de chamadas - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de listas - Gestão da comunicação - Gestão da qualidade - Gestão de call centers - Gestão de campanhas - Gestão de experiência do cliente - Gestão de filas - Gestão de listas de chamadas - Gravação - IVR - Identificador de chamadas - Interface do agente - Mensagens por voz - Monitoramento do KPI - PBX - Painel - Painel de atividades - Permissões por função - Rastreamento de chamadas - Rastreamento de conversão - Rastreamento de palavras chave - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transcrição de chamadas - Transferência de arquivos - VoIP - Workflow Automation ... e mais 25 recursos ## Integrações (25 no total) - Adobe Commerce - BigCommerce - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Kommo - Kustomer - LiveAgent - LiveChat - Make ... e mais 10 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Contabilidade de Chamadas](https://www.capterra.com.br/directory/30083/call-accounting/software) ## Categorias relacionadas - [Ferramentas de Contabilidade de Chamadas](https://www.capterra.com.br/directory/30083/call-accounting/software) - [Programas de Gravação de Ligações](https://www.capterra.com.br/directory/30533/call-recording/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) - [Software de Controle de Chamadas](https://www.capterra.com.br/directory/30901/call-tracking/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software) ## Alternativas 1. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (919 reviews) 2. [3CX](https://www.capterra.com.br/software/158704/3cx) — 4.4/5 (468 reviews) 3. [RingEX](https://www.capterra.com.br/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 4. [JustCall](https://www.capterra.com.br/software/157853/justcall) — 4.1/5 (225 reviews) 5. [Dialpad](https://www.capterra.com.br/software/190976/dialpad-sell) — 4.2/5 (570 reviews) ## Avaliações ### "''Secure Communication Solution With Secure login''" — 3.0/5 > **Samuel** | *22 de setembro de 2026* | Internet | Taxa de recomendação: 7.0/10 > > **Vantagens**: CloudTalk is a user friendly tool for providing security for the call management and provide top priority for measuring data and communication. The auto attendant feature to improve our team experience by ensuring calls efficiently, reduce wait time and increase user satisfaction. Its regular updates maintain security compliance with company standard and role based access allows to control sensitive information. Custom call and personalized greetings rout rules on time with availability all the time. > > **Desvantagens**: The thing I liked least about CloudTalk is its basic phone support, getting quick personalized assistance can be challenging for me especially during workload hours. The billing structure is also bit confusing when going for additional features or for international calls the charges goes high. > > As per my overall experience CloudTalk is a secure customizable solution for truly enhancing communication operations across teams and clients. Its a reliable Cloud call solution with end to end encryption which ensure secure calls with secure login options. Clarifying billing would make make it more reliable. I recommend it. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 de dezembro de 2025* | Gestão da educação | Taxa de recomendação: 3.0/10 > > **Vantagens**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Desvantagens**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 de agosto de 2025* | Hotelaria | Taxa de recomendação: 10.0/10 > > **Vantagens**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Desvantagens**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Makes everyday work noticeably easier\!" — 5.0/5 > **Oliver** | *7 de setembro de 2026* | Indústria farmacêutica | Taxa de recomendação: 10.0/10 > > **Vantagens**: The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. > > **Desvantagens**: So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. > > The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10 de julho de 2019* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Desvantagens**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- Página: 1 / 12\ Próximo: [Próxima página](https://www.capterra.com.br/software/182004/cloudtalk?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/182004/cloudtalk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados