--- description: Tudo sobre CloudTalk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Contabilidade de Chamadas](/directory/30083/call-accounting/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.com.br/software/182004/cloudtalk Página: 1 / 12\ Próximo: [Próxima página](https://www.capterra.com.br/software/182004/cloudtalk?page=2) > O CloudTalk é um sistema telefônico baseado na nuvem para equipes de vendas e suporte ao cliente. Ele transforma a ligação em algo fácil e divertido. Obtenha sua avaliação gratuita hoje. > > Conclusão: 268 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o CloudTalk? Equipes de vendas e suporte ao cliente que trabalham em startups, pequenas e médias empresas ou comércio eletrônico, que buscam melhorar a experiência e o desempenho do cliente com métricas importantes e comunicação personalizada. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 268 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CloudTalk - **Fundada**: 2016 ## Contexto comercial - **Preço inicial**: US$ 19,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês, tcheco - **Países disponíveis**: Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Aruba, Austrália, Bahamas, Barbados, Belize, Bermudas, Bielorrússia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, China, Chipre, Cidade do Vaticano e mais 76 ## Recursos - Agendamento de retorno de chamada - Alertas/notificações - Audio/Video Conferencing - Automated Attendant - CRM - Comunicação multicanal - Conferências - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Duração da chamada - Employee Coaching Tools - Entroncamento SIP - Filtro de chamadas - Geração de relatórios por extensão - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de listas - Gestão da comunicação - Gestão da qualidade - Gestão de call centers - Gestão de campanhas - Gestão de experiência do cliente - Gestão de filas - Gestão de listas de chamadas - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Interface do agente - Monitoramento do KPI - PBX - Painel - Painel de atividades - Perfis de chamadas - Rastreamento de chamadas - Rastreamento de conversão - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transcrição de chamadas - Transferência de arquivos - Transferência de chamadas - VoIP ... e mais 23 recursos ## Integrações (27 no total) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... e mais 12 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Contabilidade de Chamadas](https://www.capterra.com.br/directory/30083/call-accounting/software) ## Categorias relacionadas - [Ferramentas de Contabilidade de Chamadas](https://www.capterra.com.br/directory/30083/call-accounting/software) - [Programas de Gravação de Ligações](https://www.capterra.com.br/directory/30533/call-recording/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) - [Software de Controle de Chamadas](https://www.capterra.com.br/directory/30901/call-tracking/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software) ## Alternativas 1. [3CX](https://www.capterra.com.br/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [RingEX](https://www.capterra.com.br/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 4. [JustCall](https://www.capterra.com.br/software/157853/justcall) — 4.1/5 (223 reviews) 5. [Dialpad](https://www.capterra.com.br/software/190976/dialpad-sell) — 4.2/5 (562 reviews) ## Avaliações ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 de agosto de 2025* | Hotelaria | Taxa de recomendação: 10.0/10 > > **Vantagens**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Desvantagens**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 de dezembro de 2025* | Gestão da educação | Taxa de recomendação: 3.0/10 > > **Vantagens**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Desvantagens**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "Looks good from a distance, but they're a mess internally" — 2.0/5 > **Adam** | *13 de julho de 2021* | Entretenimento | Taxa de recomendação: 2.0/10 > > **Vantagens**: The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message. > > **Desvantagens**: CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10 de julho de 2019* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Desvantagens**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- ### "CloudTalk offers the best solution to our small team" — 5.0/5 > **Stefan** | *10 de junho de 2020* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next. > > **Desvantagens**: There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems. > > With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(\!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs. ----- Página: 1 / 12\ Próximo: [Próxima página](https://www.capterra.com.br/software/182004/cloudtalk?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/182004/cloudtalk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados