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Conheça CloudTalk

O CloudTalk é um sistema telefônico equipado com funcionalidade avançada de contabilidade de chamadas. Mais de 2.500 empresas, inclusive DHL, Yves Rocher e Glovo, confiam no CloudTalk por sua qualidade de chamada superior e variedade incomparável de recursos. Facilite as coisas para a equipe de contabilidade de chamadas com mais de 70 recursos avançados de rastreamento e integrações fáceis com o software de suporte técnico, CRM e comércio eletrônico existente. Faça um teste grátis de 14 dias.

Quem usa CloudTalk?

Equipes de vendas e suporte ao cliente que trabalham em startups, pequenas e médias empresas ou comércio eletrônico, que buscam melhorar a experiência e o desempenho do cliente com métricas importantes e comunicação personalizada.

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CloudTalk

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do CloudTalk

Pontuação média

Geral
4,4
Praticidade
4,5
Atendimento ao cliente
4,3
Recursos
4,3
Relação qualidade/preço
4,2

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
68%
4
20%
3
3%
2
3%
1
6%
Débora
comercial, Portugal
Contabilidade, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Recomendo

4,0 há 4 anos

Vantagens:

Pode se usar tanto no computador como no telemovel. O que permite uma maior liberdade

Desvantagens:

As vezes tem alguns problemas no tempo do registo de chamadas

Vitor
Diretor, Brasil
Varejistas, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Demo desonesta com o cliente. Eles me cobraram seu eu autorizar por isso.

1,0 há 2 anos

Comentários: Péssima! O sucesso do cliente não se preocupa com você e meu prejuízo até então está sendo enorme. Mas eu não vou desistir.

Vantagens:

Um demo aparentemente grátis. Quando na verdade estão pegando seu dados para te cobrar frequentemente sem sua autorização. Quando você pedir estorno não vão te estornar. São desonestos!

Desvantagens:

Eles pegam seu cartão de crédito e passam sem sua autorização.

Matej
Matej
Founder, Eslováquia
Usuário do LinkedIn Verificado
E-Learning, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Great IVR & solid value

5,0 há 2 anos

Comentários: Very positive! Sending the high-five to their team.

Vantagens:

Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Desvantagens:

The mobile app could be improved, but we prefer the desktop app anyways.

Frederico
Head of the Customer Service, Letônia
Ócio, viagens e turismo, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Great product and fantastic support!

5,0 há 4 anos

Comentários: I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Vantagens:

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Desvantagens:

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Debora
director, Brasil
Imobiliárias, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Run Away

1,0 há 2 anos

Comentários: Terrible.

Vantagens:

The system works properly in most cases, but there are a lot of connection issues

Desvantagens:

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

Iliana
Head of Operations, Itália
Seguros, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Cloudtalk is the many tools in one

5,0 há 4 anos

Comentários: It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Vantagens:

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Desvantagens:

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Maddy
eCommerce Manager, EUA
Artigos esportivos, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great for remote working!

4,0 há 4 anos

Vantagens:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Desvantagens:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Adam
CEO, EUA
Entretenimento, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Looks good from a distance, but they're a mess internally

2,0 há 4 anos

Vantagens:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Desvantagens:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Careyn
Head of Owner and Guest Services, Filipinas
Imobiliárias, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

App is Good But Still Needs Improvement

3,0 há 5 anos

Comentários: Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.

Vantagens:

Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Desvantagens:

Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

Victor
Customer service developer, Finlândia
Contabilidade, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Well functioning and good integration with HubSpot

4,0 há 4 anos

Comentários: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Vantagens:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Desvantagens:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Philipp
Director, Maurício
Logística e cadeia de fornecimento, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Simple cloud phone system with a reasonable pricing

5,0 há 3 anos

Comentários: Using CloudTalk as a could-based phone system for our sales and customer support.

Vantagens:

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.

Desvantagens:

1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)

Avaliador Verificado
Usuário do LinkedIn Verificado
Gestão da educação, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Great software

5,0 há 4 anos

Comentários: Good experience, easy to use and setup.

Vantagens:

Pretty cheap, easy setup and a good free tier. The other products are really lacking that.

Desvantagens:

They need an app for phone too that is good.

Filip
Sales Associate, Canadá
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Intuitive tool with a huge impact on our calls

5,0 há 2 anos

Vantagens:

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Desvantagens:

So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Resposta do CloudTalk

há 2 anos

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! Our customer service team was thrilled by your stellar review. I appreciate you sharing! The fact that you like our call flow designer and other tools makes us very happy. Everything is made worthwhile by this. And it's amazing, knowing that there isn't anything you consider to be a con! It really motivates us all to keep becoming better.

Alan
Service Director, Israel
Serviços financeiros, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great product, highly recommended.

5,0 há 3 anos

Comentários: With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it!

Vantagens:

Ease of use, quick and simple integration and great call quality.

Desvantagens:

Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços financeiros, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Efficient software worth of money

5,0 há 6 anos

Comentários: I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

Vantagens:

It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Desvantagens:

We have not noticed yet in our company.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: GetApp

Not recommended

2,0 há 3 anos

Comentários: We wanted to scale the service for support & delivery team, but after trial experience chose a more expensive, but more reliable solution

Vantagens:

Cloudtalk is easy to set up and has generally favourable pricing and quick support

Desvantagens:

Mobile app is imposible to use. Some customers complained about the call quality

Tomas
Tomas
Business Development Manager, Eslováquia
Usuário do LinkedIn Verificado
Software, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great costantly evolving tool.

5,0 há 6 anos

Comentários: This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.

Vantagens:

Very intuitive and easy to use. Swift, professional and helpful customer support.

Desvantagens:

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Resposta do CloudTalk

há 6 anos

Hi Tomas! Thanks for taking the time to complete a review of your experience. We are really grateful that you are already with us for more than 1 year and you always help us improve our tools though your feedback. Have a great day! Kris

Jeff
Lead Consultant and manager, Israel
Serviços jurídicos, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

We love Cloudtalk because it works

5,0 há 3 anos

Comentários: It's the one we just keep coming back to

Vantagens:

ease of use. excellent call recording. super easy to set up

Desvantagens:

sometimes there can be a delay in customer service response

Claudia
Chief Customer Officer, Itália
Petróleo e energia, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great solution all in one

5,0 há 3 anos

Comentários: At the beginning they give you the trial option so you have the chance to test the product before buying to be sure that all your requirements are met. The support during the trial is really good. It is easy to set and use and the team benefits from performance optimization,productivity, process automation, and customer experience overall.

Vantagens:

It is easy to set and use. The support is very good.

Desvantagens:

At the moment I am satisfied with everything

Avaliador Verificado
Usuário do LinkedIn Verificado
Contabilidade, 1.001–5.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Call center management platform

5,0 há 2 anos

Comentários: it does the job and is very professional

Vantagens:

Features like call recording, history, reporting make CloudTalk a good call management application

Desvantagens:

Customer service is not fully available sometimes.

Selim
Selim
Sales Team Lead, Turquia
Usuário do LinkedIn Verificado
Hospitais e Saúde, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great Cloud Phone App

4,0 há 4 anos

Comentários: Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps.

Vantagens:

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Desvantagens:

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Rastislav
Marketing Executive, Eslováquia
Software, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Great price-performance ratio, lots of useful features to simplify work

5,0 há 2 anos

Comentários: It saves time and makes some processes smoother and more transparent. And that's what we needed.

Vantagens:

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Desvantagens:

None, everything works just fine and we didn't have to solve any bigger problems

Julius
Julius
Account Executive, Lituânia
Usuário do LinkedIn Verificado
Publicidade e marketing, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great value for money

5,0 há 4 anos

Comentários: Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Vantagens:

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Desvantagens:

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Avaliador Verificado
Usuário do LinkedIn Verificado
Contabilidade, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: GetApp

Great telephony service. Highly recommended

5,0 há 6 anos

Comentários: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Vantagens:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Desvantagens:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Avaliador Verificado
Usuário do LinkedIn Verificado
Imobiliárias, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

CloudTalk Is Great Platform!

4,0 há 5 anos

Vantagens:

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Desvantagens:

Need an IOS app and names can be wrong on dialer but not wrong in CRM.