--- description: Tudo sobre Zoho CRM Plus: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Plus - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/30671/customer-experience/software) > [Zoho CRM Plus](/software/182207/zoho-crmplus) # Zoho CRM Plus Canonical: https://www.capterra.com.br/software/182207/zoho-crmplus Página: 1 / 4\ Próximo: [Próxima página](https://www.capterra.com.br/software/182207/zoho-crmplus?page=2) > O Zoho CRM Plus ajuda a oferecer experiências excepcionais ao cliente e convertê-lo em defensor da marca. > > Conclusão: 71 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Zoho CRM Plus? Pequenas e médias empresas, negócios de médio porte e grandes empresas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 71 Avaliações | | Praticidade | 4.2/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.1/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Fundada**: 1996 ## Contexto comercial - **Preço inicial**: US$ 45,65 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, catalão, chinês, coreano, croata, dinamarquês, espanhol, estoniano, finlandês, grego, haitiano, holandês, inglês, irlandês, italiano, japonês, polonês, português, português, português, tcheco, turco, ucraniano - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 210 ## Recursos - Alertas/notificações - Análise de dados preditiva - Análise de sentimentos - Análise de texto - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Coleta de dados de multicanal - Comunicação multicanal - Controles/permissões de acesso - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão da comunicação - Gestão de associação - Gestão de campanhas - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de recompensas - Gestão do fluxo de trabalho - Histórico do cliente - Importação/exportação de dados - Mensagens de SMS - Modelos personalizáveis - Painel - Pesquisa e filtro - Promoção social - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Third-Party Integrations - Vários idiomas ## Integrações (19 no total) - Docusign - Dropbox Business - Eventbrite - Google Ads - Google Workspace - Mailchimp - Microsoft 365 - Microsoft Outlook - Microsoft Word - SurveyMonkey - Twilio - Ytel - Zoho BugTracker - Zoho Cliq - Zoho Creator ... e mais 4 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) ## Categorias relacionadas - [Sistemas de Fidelização de Clientes](https://www.capterra.com.br/directory/10031/customer-loyalty/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software) - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) - [Ferramentas de Colaboração](https://www.capterra.com.br/directory/15/collaboration/software) ## Alternativas 1. [HubSpot CRM](https://www.capterra.com.br/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.com.br/software/204998/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.br/software/61368/salesforce) — 4.4/5 (18782 reviews) 4. [Zoho CRM](https://www.capterra.com.br/software/155928/zoho-crm) — 4.3/5 (6973 reviews) 5. [Pipedrive](https://www.capterra.com.br/software/132666/pipedrive) — 4.5/5 (3050 reviews) ## Avaliações ### "A powerful all-in-one CRM for organized lead and client management" — 5.0/5 > **Patrina** | *30 de dezembro de 2025* | Imobiliárias | Taxa de recomendação: 10.0/10 > > **Vantagens**: The all-in-one ecosystem. CRM, forms, automation, and communication tools work together without needing multiple platforms. > > **Desvantagens**: The setup can feel overwhelming at first, especially when configuring automations and integrations. But there is always a Tech available to help. > > Zoho CRM Plus has helped streamline lead management and client communication while keeping everything centralized. Once configured, it runs smoothly and supports both sales and administrative needs. ----- ### "Amazing platform" — 5.0/5 > **Beatriz** | *28 de setembro de 2024* | Alimentação e bebidas | Taxa de recomendação: 10.0/10 > > **Vantagens**: Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own\! Not mentioning you have every tool you need in one place > > **Desvantagens**: Nothing yet. I am really liking Zoho and intend to learn more. > > Amazing, no complains. I am excited to keep using it ----- ### "Never buy into an Annual - Pay Monthly for a couple months to see." — 2.0/5 > **Brian** | *9 de janeiro de 2026* | Fabricação elétrica/eletrônica | Taxa de recomendação: 2.0/10 > > **Vantagens**: Pricing/Feature rich and lots of promises. Seems like there is possibility for a fraction of the price without data caps of other offerings. For the price of XXX tool, I should be able to get a not quite as shiny, but functional version with some quirks and teething instructions. That is the promise, and what I like most about it - is possibility. None of that has been realized though. > > **Desvantagens**: No ability to actually review the software to see if it will work for you. If you are coming in with hundreds of potential users , you might get the time of day. If you are a small business with 3 people, looking to expand and explore, good luck. You could spend months poking around trying to figure our direct answers. All the while there is that buy button . . with annual pricing. So enticing as then you would really see, but don't do it. Look at reviews - support is deplorable - even at top tier paid tiers. You are on your own. You will not be able to figure if this solution will really work with you and your TRUE pricing after extras in 30 days or 45 days. If you do sign up for annual plan at potentially multiples of the sticker price. > > Zoho good on paper, but our trial period was useless to test integrations as the limits they put on trial can't tell you if your data will fit or if you will be nickel and dimed for api calls, or records storage. I decided to buy into a monthly plan to test it out. Can you just port your trial over to a plan - no. Needed to start over. Ok. Can I even buy CRM Plus Starter. Nope. Bait and switch - you cannot - only enterprise. Every time I interact with anyone from Zoho, I have less and less confidence in the company. Sales people are dismissive, scheduled demo was changed and cancelled and nothing really answered. Integrations are half baked and quirky. Even Self Service buying - when trying to pay to test out a versions for a month or two, you can't do it. On their sales page, say contact sales so I can pay you for the services I want - their sales IQ chat takes your information and then just never does anything else. Maybe Zoho CRM Plus is a a comprehensive offering if you can implement it yourself. For me after a month of working with trials and looking at reviews, and even trying to pay them to trial with real versions, I have been frustrated. I still don't know if the solution will work at starter, enterprise, levels (still reasonable cost) or if integrations to common platforms will balloon my costs by $1000's per month. My suggestion, DO NOT buy an annual subscription. If you think the tool is right for you buy monthly and see what its like for a couple of months so you can really get the user experience and real pricing without being locked in long term. If you like it, go annual. If not, move on. ----- ### "Incredible power, but complicated processes." — 5.0/5 > **Devon** | *3 de junho de 2024* | Imobiliárias | Taxa de recomendação: 6.0/10 > > **Vantagens**: - Industry leading integrations with tools like Zapier and others - The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc. - The customizability of everything is fantastic > > **Desvantagens**: Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know. > > Customer support is always great, super quick and helpful. The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs. You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies. ----- ### "Very useful tool" — 4.0/5 > **renaud** | *27 de setembro de 2019* | Aparelhos médicos | Taxa de recomendação: 9.0/10 > > **Vantagens**: Ease fo use, affordability, feature set, intuitive > > **Desvantagens**: some menus are not all that straight forward and require multiple steps to get some tasks done > > overall very good experience, works as advertise with good customer support as needed ----- Página: 1 / 4\ Próximo: [Próxima página](https://www.capterra.com.br/software/182207/zoho-crmplus?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/182207/zoho-crmplus) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados