--- description: Tudo sobre Monster VoIP: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Monster VoIP - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Monster VoIP](/software/182736/mv-business-voip) # Monster VoIP Canonical: https://www.capterra.com.br/software/182736/mv-business-voip Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/182736/mv-business-voip?page=2) > Oferece um PBX na nuvem totalmente hospedado e comunicações unificadas. > > Conclusão: 44 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Monster VoIP? Atende desde microempresas a empresas de grande porte. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 44 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Monster VoIP - **Fundada**: 2012 ## Contexto comercial - **Preço inicial**: US$ 27,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - Acesso para Celular - Alertas/notificações - Automated Attendant - Ações ativadas por eventos - CRM - Colaboração entre vários usuários - Compartilhamento de arquivos - Conferências - Discador automático - Distribuição automática de chamadas - Entroncamento SIP - Extensões virtuais - Filtro de chamadas - Gerenciamento de contatos - Gestão de call centers - Gestão de filas - Gravação - Gravação de chamadas - Grupos de chamadas - IVR - Indicadores de desempenho - Integração de telefonia por computador - Mensagens de SMS - Mensagens por voz - Monitoração de chamadas - PBX - Para call centers - Planejamento de pessoal - Previsão de trabalho - Registro de chamadas - Relatórios e análise de dados - Roteamento de chamadas - Roteirização de chamadas - Transferência de arquivos ## Opções de suporte - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Programas de Gravação de Ligações](https://www.capterra.com.br/directory/30533/call-recording/software) - [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software) - [Software de Comunicações Unificadas](https://www.capterra.com.br/directory/31035/unified-communications/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software) ## Alternativas 1. [3CX](https://www.capterra.com.br/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [RingEX](https://www.capterra.com.br/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 4. [Dialpad](https://www.capterra.com.br/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 5. [Ooma Office](https://www.capterra.com.br/software/174109/ooma-office) — 4.4/5 (248 reviews) ## Avaliações ### "Monster Voip used in a CPA Firm" — 5.0/5 > **Brian M.** | *7 de fevereiro de 2019* | Contabilidade | Taxa de recomendação: 10.0/10 > > **Vantagens**: The transition to the software / voip service was easy. Monster Voip handled everything and it was a very smooth transition. The software is very easy to use which is helpful for last minute changes to our office schedule. Changes can be made anywhere you have internet access. Our staff really likes the ability to text clients from the software. Our clients receive the incoming text from our office number and not a personal cell phone number. Very convenient. > > **Desvantagens**: The confirmation page for faxing from Instant-fax.com serves its purpose, however we would prefer the confirmation have the ability to come as a .pdf document rather than an image in an email. > > MV-Business Voip has been great. Transition was smooth, customer support is able to fix issues fast, and the quality of the VoIP service is outstanding. ----- ### "The Most Underrated VOIP Service On The Internet" — 5.0/5 > **Michael** | *27 de fevereiro de 2020* | Atacadistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: I love the mobile app. It has made my life so much easier. No more having to run back to my desk or deal with missed phone calls. I can also operate out of the office like I'm in the office. Most people might not even realize that I'm not in the office. > > **Desvantagens**: My only complaint is regarding the paging. MV was able to tie in an overhead page to the over the phone page using a paging bridge. However, that paging bridge acts like its own user. Meaning each time someone makes a page, it populates the phone as a missed call. MV was able to program that those missed calls do not show up as notifications each time. But if you look in the history, you will see a huge amount of missed calls from the paging bridge. It's not horrible, just annoying. > > I thought the entire experience was more than I had expected. MV actually sent their lead technician from Los Angeles to Cleveland to help with our go live and get everything right. While there were a few issues that took a little longer to get sorted out, they got the job done. The times that I have had to reach out to support were always easy experiences that resulted in quick answers. ----- ### "We implemented Monster VoIP at Triptongo to optimize call management and improve customer service." — 4.0/5 > **Bea** | *5 de junho de 2024* | Publicidade e marketing | Taxa de recomendação: 5.0/10 > > **Vantagens**: This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot. > > **Desvantagens**: Outbound calls can be costly in certain regions. > > The ease of use, workflow automation and analytics capabilities have significantly increased our efficiency. A comprehensive and efficient solution for making and managing international calls from Argentina, helping to reduce costs, improve call quality and optimize customer service operations. ----- ### "Wonderful Service once it is setup but can take forever to get it setup." — 4.0/5 > **Jessy** | *23 de novembro de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 5.0/10 > > **Vantagens**: Quality service. Little to no issues during use of service. > > **Desvantagens**: Services and features are all manual setup by MV-Business VoIP and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs. > > Long initial setup which put the schedule of everything planned behind. Repeated going back and forth to actually be able to get it setup before being able to actually use it because nothing is automated on the initial setup side of things. Once we had the service we noticed plenty of missing features that we were looking forward to and features that wasn't as clear as it was originally stated. There is no such feature for a number with no features attached either which would be a easy sale for anyone but they only offer their service with all the features attached. Waiting on support to respond back about issues and inquires takes forever at times. We actually still have a bunch of inquiries/issues that still to this day have not been answered or resolved for example a simple one is their mobile app. We haven't received a resolution regarding this issue since we signed up which was more then a couple months ago. ----- ### "Best Phone system" — 5.0/5 > **Dash** | *26 de maio de 2020* | Suprimentos e equipamentos para empresas | Taxa de recomendação: 10.0/10 > > **Vantagens**: The Salesforce integration makes things more efficient for me with the clic2call and call logging. > > **Desvantagens**: I wish they had call transcription to log notes in my crm. > > Great service and great support when needed. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/182736/mv-business-voip?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/182736/mv-business-voip) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | it | | | pt | | | pt-PT | | ----- ## Dados estruturados