--- description: Tudo sobre HelpShelf: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpShelf - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [HelpShelf](/software/182929/helpshelf) # HelpShelf Canonical: https://www.capterra.com.br/software/182929/helpshelf Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/182929/helpshelf?page=2) > O HelpShelf combina todos os seus recursos de suporte em um único widget e, em seguida, garante que esteja disponível quando for importante. > > Conclusão: 23 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o HelpShelf? Negócios focados em SaaS (software como serviço) e B2B. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 23 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.9/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HelpShelf ## Contexto comercial - **Preço inicial**: US$ 25,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Reino Unido ## Recursos - Alerts/Escalation - Gestão da base de conhecimento ## Opções de suporte - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.br/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3425 reviews) ## Avaliações ### "Didn't know I needed this" — 5.0/5 > **Jason** | *13 de março de 2019* | Formação profissional e coaching | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy to set up Intergrates seemlessly with LiveAgent. (Many more options too, but haven't taken advantage of those yet) Just works... > > **Desvantagens**: Instead of the customer finish typing in the search bar + hitting enter, I'd like it to search my FAQs and populate as the customer is typing. (Probably not a con, but the only thing I can think of.) > > I love that HelpShelf takes my best and most relevant FAQ info and puts it in front of my customers when they need help. I use LiveAgent for my ticketing/FAQ system and this ties in seamlessly. It saves my support staff a lot of time because when they click the chat button, they see FAQs that probably answer their question. (before it would go directly to chat) ----- ### "Saves time, cuts through headaches and customer support woes." — 5.0/5 > **Avaliador Verificado** | *4 de novembro de 2021* | Editoras | Taxa de recomendação: 10.0/10 > > **Vantagens**: It's a powerhouse with it's integrations and built-in features and can be used across any (most) type of websites or platforms. > > **Desvantagens**: Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available > > Excellent timesaver and massively helps improve customer support. We run webinars and online summits so our registrants are not always tech savy enough to navigate on their own and having a quick access to all support documents and livechat really boosts our client's satisfaction ratings and sales. ----- ### "Reduce the number of help tickets with HelpShelf" — 4.0/5 > **Mayo** | *28 de setembro de 2019* | Gestão da educação | Taxa de recomendação: 7.0/10 > > **Vantagens**: Setting up is easy. All you need is the URL of your site and follow the guide. There is analytics to get the bigger picture of what the site visitors need. > > **Desvantagens**: The tool is overkill for someone with a simple blog. The integration is limited based on your payment plan. > > HelpShelf helps to organize simple FAQ on the site and reduce direct queries. ----- ### "All your help materials in one place" — 5.0/5 > **Wendy** | *13 de março de 2019* | Design | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like that you can have one place to combine chat, help desk software, articles, YouTube videos together which you can bundle all together in a single widget that you place on your site. Users can search for answers to their issues before submitting a chat. It's also smart enough to suggest articles or videos for you based on what page you're on or what are the things most people are searching for. > > **Desvantagens**: Currently they are a bit limited on the integrations with help desk software and other tools, but they are always adding new integrations. > > I've been looking for a comprehensive solution to combine help documents and chat into one, without paying the big bucks for programs like Intercom. This fits the bill nicely. ----- ### "A tool I didn’t know I needed" — 5.0/5 > **Avaliador Verificado** | *13 de março de 2019* | Hospitais e Saúde | Taxa de recomendação: 8.0/10 > > **Vantagens**: It allows me to collate support / reference materials from numerous sources in one unified front end. > > **Desvantagens**: The integrations list is still growing and I am awaiting a couple of ones on the roadmap. > > Fantastic tool that looks beautiful, is easy to set up and provides a truly useful tool for my website visitors. And it all results in a lower amount of support calls/emails. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/182929/helpshelf?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/182929/helpshelf) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados