ServiceWorks

How service works saved us at least one full time employee AND made our services better

Vantagens:

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Desvantagens:

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Great software

Comentários: It's a great app for appliance repair companies like us.

Vantagens:

Offers a lot of options and makes everything really easy for the office and techs both.

Desvantagens:

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

Disappointed Entirely

Comentários: TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service

Vantagens:

We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie.

Desvantagens:

We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.

We love Service Works

Comentários: We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways!

Vantagens:

Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze!

Desvantagens:

Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion.

Fairly easy top use and easy to train employees on

Comentários: made it very easy to be almost paperless everything is done on the technicians phone.

Vantagens:

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

Desvantagens:

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.