Sinch Engage

É um aplicativo pesado, lento e as vezes complicado de usar no entanto seguro.

Comentários: Eu uso a plataforma messenger para vender roupas, sapatos entre outos produtos. Porém sinto muita falta de puder fazer uma chamada em grupo com os meus/minhas clientes sem gastar muita mega de internet.

Vantagens:

Me dá acesso à venda dos meus produtos, por que tem muitas pessoas que usam o palicativo.

Desvantagens:

É um aplicativo que exige muita carga de rede wi-fi, não é económico e também precisa ser atualizado.

Simplify communications with your customers

Comentários: Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Vantagens:

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Desvantagens:

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

Messenging for support guests it's easier now

Vantagens:

With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-

Desvantagens:

A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)

Great platform but not simple to set up/use - lacks Telegram employees/customer service

Comentários: [SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Vantagens:

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Desvantagens:

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

Good for musicians

Vantagens:

Able to connect to Facebook users and sms messages

Desvantagens:

Some security issues but good overall highly recommended