---
description: Tudo sobre Endear: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Endear - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# Endear

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> O Endear é uma plataforma de CRM e clientela criada para ajudar as marcas de varejo omnichannel a aumentar as vendas e a retenção.
> 
> Conclusão: 47 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Endear?

Varejistas omnichannel que desejam modernizar suas operações e aumentar as vendas e a retenção no processo.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 47 Avaliações |
| Praticidade | 4.3/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.6/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais |
| Recursos | 4.2/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Endear
- **Localização**: New York, EUA
- **Fundada**: 2016

## Contexto comercial

- **Preço inicial**: US$ 350,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: espanhol, francês, inglês
- **Países disponíveis**: Argentina, Austrália, Canadá, Chile, Colômbia, Espanha, Estados Unidos, França, México, Nicarágua, Nova Zelândia, Peru, Reino Unido, Suécia

## Recursos

- Acesso para Celular
- Alertas/notificações
- Armazenamento de documentos
- CRM
- Comentários/notas
- Ferramentas de colaboração
- Gerenciamento de contatos
- Gerenciamento de e-mails
- Gestão de leads
- Gestão de tarefas
- Gestão do desempenho
- Importação/exportação de dados
- Integração de mercado
- Marketing de multicanal
- Marketing por e-mail
- Modelos personalizáveis
- Painel
- Painel de atividades
- Rastreamento de engajamento
- Rastreamento de interações
- Relatórios e análise de dados
- Relatórios personalizáveis
- Segmentação
- Third-Party Integrations
- Visualização de dados

## Integrações (13 no total)

- Gorgias
- Klaviyo
- Kustomer
- Lightspeed
- Microsoft 365
- Newstore
- Shopify
- Shopify POS
- Shopify Plus
- Square Payments
- Teamwork Commerce
- WhatsApp
- Zapier

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Gestão de Varejo](https://www.capterra.com.br/directory/20053/retail-management-systems/software)

## Categorias relacionadas

- [Software de Gestão de Varejo](https://www.capterra.com.br/directory/20053/retail-management-systems/software)
- [Software de Acompanhamento de Vendas](https://www.capterra.com.br/directory/32744/sales-tracking/software)
- [Sistemas CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software)
- [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software)
- [Software de E-Commerce Multicanal](https://www.capterra.com.br/directory/31281/multi-channel-ecommerce/software)

## Alternativas

1. [Zoho CRM](https://www.capterra.com.br/software/155928/zoho-crm) — 4.3/5 (6982 reviews)
2. [Typeform](https://www.capterra.com.br/software/137289/typeform) — 4.7/5 (971 reviews)
3. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4083 reviews)
4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1786 reviews)
5. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3460 reviews)

## Avaliações

### "Awesome Tool" — 5.0/5

> **Thomas** | *22 de maio de 2020* | Fabricação de alimentos | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I liked the ease of use and the statistical analysis
> 
> **Desvantagens**: Make it easier to message 500 people at once.
> 
> Customer service was amazing\!

-----

### "We love Endear\!" — 5.0/5

> **Cristina** | *4 de maio de 2026* | Varejistas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: We love the customer support. We have had experiences in the past from other softwares where the support was not fast and with Endear our questions get answered right away.
> 
> **Desvantagens**: I think the reporting could use more work. We would like to build companywide benchmarks and being able to pull in what exact segment is preforming the best would help us be able to do this.
> 
> Our overall experience with Endear is great. The team is there from start to finish from training our stores to make sure that they can use the platform to monthly calls to ensure we are up to date on new offerings, etc. we love working with them\!

-----

### "Endear is frustrating" — 2.0/5

> **Sophie** | *17 de junho de 2026* | Roupa e moda | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: The filters for the client contacts, so you can sort by last contacted. This is helpful in knowing who I should contact first.
> 
> **Desvantagens**: Sending messages. It doesn’t show that I’ve sent them right away, and sometimes my sent messages do not even count.
> 
> Not good. It’s very frustrated that it takes so long to load each page and that the messages I’ve sent are not even being recorded.

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### "Great tool for customer engagement" — 4.0/5

> **Jason** | *7 de maio de 2026* | Roupa e moda | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: Endear is an emerging partner that’s open to hearing how customers use the platform and is eager to implement feature requests when they make sense. Its ease of use made it possible for us to onboard our entire fleet of stores and better meet customers where they are.
> 
> **Desvantagens**: We don’t necessarily dislike any of Endear’s current features, but we’re excited to see how they plan to layer AI into their native functionality moving forward.
> 
> We were able to connect store associates directly with customers for a more bespoke, white-glove experience. No one knows the product like our store employees do, and having them respond in real time—and even upsell—during customer interactions has been a huge boost to revenue.

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### "User Friendly + Revolutionizing CRM\!" — 5.0/5

> **Alexandria** | *9 de maio de 2024* | Varejistas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.
> 
> **Desvantagens**: Reporting is still tricky to figure out.
> 
> Excellent\! We've only been using it at a store level for a couple of months and it's already a game changer for us.

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## Links

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