---
description: Tudo sobre Endear: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Endear - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# Endear

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> O Endear é uma plataforma de CRM e clientela criada para ajudar as marcas de varejo omnichannel a aumentar as vendas e a retenção.
> 
> Conclusão: 44 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Endear?

Varejistas omnichannel que desejam modernizar suas operações e aumentar as vendas e a retenção no processo.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.5/5** | 44 Avaliações |
| Praticidade | 4.3/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.6/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais |
| Recursos | 4.2/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Endear
- **Localização**: New York, EUA
- **Fundada**: 2016

## Contexto comercial

- **Preço inicial**: US$ 350,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: espanhol, francês, inglês
- **Países disponíveis**: Argentina, Austrália, Canadá, Chile, Colômbia, Espanha, Estados Unidos, França, México, Nicarágua, Nova Zelândia, Peru, Reino Unido, Suécia

## Recursos

- Acesso para Celular
- Alertas/notificações
- Armazenamento de documentos
- CRM
- Comentários/notas
- Ferramentas de colaboração
- Gerenciamento de contatos
- Gerenciamento de e-mails
- Gestão de leads
- Gestão de tarefas
- Gestão do desempenho
- Importação/exportação de dados
- Integração de mercado
- Marketing de multicanal
- Marketing por e-mail
- Modelos personalizáveis
- Painel
- Painel de atividades
- Rastreamento de engajamento
- Rastreamento de interações
- Relatórios e análise de dados
- Relatórios personalizáveis
- Segmentação
- Third-Party Integrations
- Visualização de dados

## Integrações (14 no total)

- Gorgias
- Heartland Retail
- Klaviyo
- Kustomer
- Lightspeed
- Microsoft 365
- Newstore
- Shopify
- Shopify POS
- Shopify Plus
- Square Payments
- Teamwork Commerce
- WhatsApp
- Zapier

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Gestão de Varejo](https://www.capterra.com.br/directory/20053/retail-management-systems/software)

## Categorias relacionadas

- [Software de Gestão de Varejo](https://www.capterra.com.br/directory/20053/retail-management-systems/software)
- [Software de Acompanhamento de Vendas](https://www.capterra.com.br/directory/32744/sales-tracking/software)
- [Sistemas CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software)
- [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software)
- [Software de E-Commerce Multicanal](https://www.capterra.com.br/directory/31281/multi-channel-ecommerce/software)

## Alternativas

1. [Zoho CRM](https://www.capterra.com.br/software/155928/zoho-crm) — 4.3/5 (6969 reviews)
2. [Typeform](https://www.capterra.com.br/software/137289/typeform) — 4.7/5 (952 reviews)
3. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews)
4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3412 reviews)

## Avaliações

### "Awesome Tool" — 5.0/5

> **Thomas** | *22 de maio de 2020* | Fabricação de alimentos | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I liked the ease of use and the statistical analysis
> 
> **Desvantagens**: Make it easier to message 500 people at once.
> 
> Customer service was amazing\!

-----

### "JANTAMINIAU REVIEW" — 5.0/5

> **PALOMA** | *13 de fevereiro de 2025* | Indústria têxtil | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.
> 
> **Desvantagens**: While the platform is feature-rich, adding more customization options for reports would be a great enhancement.
> 
> My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships\!

-----

### "Needs work" — 3.0/5

> **Katia** | *13 de julho de 2020* | Varejistas | Taxa de recomendação: 3.0/10
> 
> **Vantagens**: The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach
> 
> **Desvantagens**: The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible
> 
> Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

-----

### "Clientele magic" — 4.0/5

> **Sara** | *2 de novembro de 2025* | Varejistas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I love that I can take personal notes for each client\! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal\!
> 
> **Desvantagens**: When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once\!
> 
> My overall experience with Ebdear is great\! I love the fact that I can have all of my clients in one place\!

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### "Endear Review" — 4.0/5

> **Hailey** | *12 de fevereiro de 2025* | Varejistas | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless\!
> 
> **Desvantagens**: I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear.
> 
> I use endear every day to keep in touch with clients, from adding them to my client book to updating profiles, using their information to complete new orders, and reaching out to clients who may have questions\!

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