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Conheça Commusoft

O Commusoft é um software B2B tudo-em-um baseado na nuvem, projetado para empresas de trabalho de campo com mais de três técnicos. Mais de 15 mil usuários confiam no Commusoft todos os dias. Ele gerencia CRM, cotações, ordens de serviço, agendas de técnicos, gestão de ativos, estoques, PPM, SLAs, listas de verificação e faturamento e se integra a ferramentas populares como MailChimp, Salesforce, naturalForms, Stripe, QuickBooks e Google Calendar. É acessível no PC, Mac, iPhone, iPad, telefone Android ou tablet Android.

Quem usa Commusoft?

O Commusoft é um software de serviço online tudo-em-um para gerenciar negócios de trabalho de campo: banco de dados de clientes, cotações, ordens de serviço, distribuição, ativos, estoque, faturamento, pagamentos e muito mais.

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Avaliações do Commusoft

Pontuação média

Geral
4,7
Praticidade
4,6
Atendimento ao cliente
4,8
Recursos
4,6
Relação qualidade/preço
4,6

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
77%
4
20%
3
2%
1
1%
Lawrence
Lawrence
Director, Reino Unido
Usuário do LinkedIn Verificado
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great product, forever evolving and moving forward with our expectations

4,0 há 6 anos

Comentários: We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Vantagens:

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Desvantagens:

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

patrick
manager, Reino Unido
Manutenção predial, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Superb Tool

5,0 há 6 meses

Comentários: The overall experience is superb , always on hand to help

Vantagens:

commusoft is a vital part of the company

Desvantagens:

allow more than one mobile number on the main account

Derek
Director, Índia
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Plumbers diary management

3,0 há 10 meses

Vantagens:

Commusoft is great for plumbers Diary management, service reminders

Desvantagens:

Sometimes commusoft is difficult to navigate small things like deleting items.

Gemma
Accounts Manager, Reino Unido
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Seamless job management

5,0 há 8 meses

Vantagens:

It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place.

Desvantagens:

It would be nice to be able to transfer tenant addresses when a landlord moves home.

Christopher
heating engineer, Reino Unido
Materiais de construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

very good software for our heating buisness

5,0 há 10 meses

Vantagens:

It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years

Desvantagens:

sometimes it does not always link to our accountancy software- we have to manually rest it

MaryRachel
Righthand, EUA
Fabricação elétrica/eletrônica, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Shockingly Grateful

5,0 ano passado

Comentários: The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical that plagues the Electrical Industry.

Vantagens:

Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.

Desvantagens:

The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest 🎻Violin

Jamie
Office Administrator, Reino Unido
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great, All-In-One Package!

5,0 ano passado

Comentários: Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future.

Vantagens:

The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze.

Desvantagens:

There aren't many cons, one thing that would be nice is for additional works to contain a parts list.

Abdur
admin, Reino Unido
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Simple to use

5,0 há 5 meses

Vantagens:

we have been using for a long time, is simple to use.

Desvantagens:

i wish there was a way of deleting attachment in bulk instead of one at a time

Justin
Associate Director of Operations, Reino Unido
Petróleo e energia, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Commusoft Review

5,0 há 7 meses

Comentários: Very good and would recommend. There is little downtime and the functionality is very good.

Vantagens:

Easy to track users and invoice. The overall layout is very easy to use

Desvantagens:

The maps function is a bit laggy when seeing where the engineers are.

Gemma
Operations Manager, Reino Unido
Fabricação elétrica/eletrônica, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

A great tool for running our company

5,0 há 8 meses

Vantagens:

Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently.

Desvantagens:

The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly.

Numan
Managing Director, Reino Unido
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

User freindly software

5,0 há 5 meses

Vantagens:

very easy to use and simple to set up to get started with ease

Desvantagens:

that you cannot mass delete old data from system in bulk or for a time period caused storage issues

Aaron
CEO, Reino Unido
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Good software system

4,0 ano passado

Comentários: Good system very little downtime or breaks in service

Vantagens:

Fairly easy to use with handy support feature

Desvantagens:

Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us

Luke
Director, Reino Unido
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Fantastic Service Management Software

5,0 ano passado

Comentários: 10/10

Vantagens:

I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support.

Desvantagens:

Some options are rigid and it would be good if I could turn certain things on and off for individual customers.

abdur
Admin, Reino Unido
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Clean and smart

5,0 há 2 anos

Comentários: Good

Vantagens:

Very easy to use, and visually easy to understand daily schedules, also personalising users

Desvantagens:

the ability to deleting pictures and videos in bulk, like you would on a phone, also

Amy
Admin Assistant, Reino Unido
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

G Jassal Review

5,0 há 2 anos

Comentários: We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with.
The system is incredibly easy to use and there is a great knowledge database for anything you need.

Vantagens:

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

Desvantagens:

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

Angela
Administrator, Reino Unido
Manutenção predial, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

An incredible learning experience the whole process has been conducted efficiently and smoothly.

5,0 há 7 anos

Comentários: The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

Vantagens:

The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

Desvantagens:

Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

Marcus
Heating engineer, Reino Unido
Construção, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Great software but if you leave your stuffed

5,0 há 4 anos

Comentários: Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!

Vantagens:

The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft

Desvantagens:

Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.

KERRY
Administrator, Reino Unido
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Commusoft Feedback

5,0 há 5 anos

Comentários: We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc.

Vantagens:

The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

Desvantagens:

It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development.

Sue
Service Coordinator, Reino Unido
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Commusoft for Minor Works

5,0 há 4 anos

Comentários: Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes.

Vantagens:

Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone

Desvantagens:

I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this. On some of the reports you can open the job from the report but then on some others you can't

Karl
Office Mananger, Reino Unido
Manutenção predial, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Excellent Service, Fantastic System.

5,0 há 5 anos

Comentários: My overall experience with Commusoft has been very positive, the pre-migration call and post-migration call where very easy going and enjoyable, and I must admit, I was quite concerned it would be awkward, not at all, the reps are very supportive, understanding and patient, and put you at ease. Any concerns are quickly dealt with in a clear and easy to understand way.

Vantagens:

The leap from version 3 - 4 was night and day, but it didn't take a whole lot to learn the new system as it still felt familiar, but significantly more polished. The customisation options and the settings in the new software are it's biggest selling point compared to the old one. I remember initially speaking to one of the reps and them saying, in the old system we are only using 5% of what Commusoft is capable of and thinking... well if there are more features... they are not readily available or are very hard to find. This is not the case in V4.

Desvantagens:

I would struggle to find anything I really dislike, If anything I would like to be able to get an event booked into the diary before putting in the information of the job, as it keeps the customers hanging on, but I am still learning the system and so there might be a way I can actually do that, which I have not yet found, it's still early days.

Lynn
Office Manager, Reino Unido
Construção, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Clever & time saving software

5,0 há 3 anos

Comentários: Excellent and friendly staff and very helpful

Vantagens:

Very easy to adapt to - lots of things it can do but equally if you don't need or want the extra functionality then you don't need to use it - keeps things simple! Game Changer

Desvantagens:

There are still lots of things i need to adapt or personalised and being a techno phobe can be daunting - and now getting the time to do it whislt using it (but thats really down to me and my time management)

Chantelle
Accounts Manager, Reino Unido
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great for dispatching jobs and invoicing.

5,0 há 2 anos

Vantagens:

We are able to send job confirmation to the client and engineer simultaneously. Invoicing is quick and simple and can be linked to 3rd party accounting software with ease.

Desvantagens:

We would like the ability to view and edit the company setting and reports on the mobile/iPad app.

Darren
Director, Reino Unido
Fabricação elétrica/eletrônica, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

DJW Electrical Services

5,0 há 3 anos

Comentários: We have been using Commusoft for over 3 years and its helped me move to the next level in my business. We are able to manage our jobs, customers, invoices and quotes etc. Very easy to use and fast response support.

Vantagens:

Being able to remotely manage staff / customers

Desvantagens:

not being able to remove duplicate customers

Jules
Owner, Reino Unido
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Fantastic product and service to match

5,0 há 3 anos

Comentários: Great product and matched by it's exceptional level of customer services. It's helped streamline our business and created more time for us to process more orders.

Vantagens:

Ease of use, robust, lots of automation and the ability to manage lots of jobs.

Desvantagens:

The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault.

Daniel
Managing Director, Reino Unido
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Could not live without it now.

5,0 há 8 anos

Comentários: After using other programs and services for a long while and finding that there were mistakes and errors causing many man hours wasted this was a breath of fresh air. Once you have set this up and used it for the first year it begins to make you money. Services that you would have once missed or jobs that you mislaid are a thing of the past. The system takes a little to get used to but the support is very good and fast to respond. There are a few features that could improve it further but it is tailor made for the industry so has great features already. Overall a fantastic piece of software which is currently undergoing an overhaul to improve it further. Would highly recommend for a single man to a large company.

Vantagens:

Ease of use Features Service reminders Job information is easy to find Saves a lot of man hours.

Desvantagens:

Maybe a simpler to use mobile app - also some sort of small safety check form when signing off jobs The system can be a bit slow from time to time but nothing serious.