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Commusoft
Conheça Commusoft
O Commusoft é um software B2B tudo-em-um baseado na nuvem, projetado para empresas de trabalho de campo com mais de três técnicos. Mais de 15 mil usuários confiam no Commusoft todos os dias. Ele gerencia CRM, cotações, ordens de serviço, agendas de técnicos, gestão de ativos, estoques, PPM, SLAs, listas de verificação e faturamento e se integra a ferramentas populares como MailChimp, Salesforce, naturalForms, Stripe, QuickBooks e Google Calendar. É acessível no PC, Mac, iPhone, iPad, telefone Android ou tablet Android.
Quem usa Commusoft?
O Commusoft é um software de serviço online tudo-em-um para gerenciar negócios de trabalho de campo: banco de dados de clientes, cotações, ordens de serviço, distribuição, ativos, estoque, faturamento, pagamentos e muito mais.
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Commusoft
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Avaliações do Commusoft
Reliable, advanced, bespoke software that I genuinely couldn't run my business without.
Vantagens:
Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.
Alternativas consideradas anteriormente:
Exquisite
Comentários: Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.
Vantagens:
It covers almost everything we need from the diary, invoicing, estimating and key reporting.
Desvantagens:
Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.
Happy customers and does the job
Vantagens:
Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records. Email straight from the system and logs all info emailed. Able to send text messages to engineers and customers. Can see old records of previous works.
Desvantagens:
Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day. Not really massive issues.
Unscrupulous company more concerned with profits than clients
Comentários:
This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements.
There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal.
Vantagens:
It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection.
Desvantagens:
They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them!
Take your business to the next level
Comentários: Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too.
Vantagens:
User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks.
Desvantagens:
My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us.
