--- description: Tudo sobre Capacity: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Capacity - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Programa de Inteligência Artificial](/directory/30938/artificial-intelligence/software) > [Capacity](/software/192480/capacity) # Capacity Canonical: https://www.capterra.com.br/software/192480/capacity Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/192480/capacity?page=2) > O Capacity é uma plataforma de automação de suporte nativa de IA segura para ajudar o usuário e sua equipe a economizar tempo e trabalhar de maneira mais inteligente. > > Conclusão: 14 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Capacity? O Capacity atende a várias equipes em empresas de todos os setores. Cada organização tem conhecimento disseminado por aplicativos, documentos e pessoas da equipe. O Capacity está aqui para levar esse conhecimento adiante. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 14 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Capacity - **Localização**: University City, EUA - **Fundada**: 2017 ## Contexto comercial - **Preço inicial**: US$ 25.000,00 - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de texto - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Automação dos processos comerciais - Bate-papo ao vivo - CRM - Catalog Management - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Configuração do fluxo de trabalho - Editor gráfico de fluxo de trabalho - Edição de texto - Estado de saúde - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de conteúdo - Gestão de filas - Gestão de formulários - Gestão de incidentes - Gestão de pesquisas/enquetes - Gestão de tíquetes - Gestão do conhecimento - Gestão do fluxo de trabalho - Incorporação - Modelagem de processos & Design - Monitoramento de reclamações - Participação do cliente - Permissões por função - Pesquisa de texto completo - Pesquisa e filtro - Plataforma no-code - Portal de autoatendimento - Questionários e feedback - Reconhecimento de voz - Relatórios e estatística - Roteamento automático - Seguimento/Análise de uso - Suporte do cliente - Third-Party Integrations - Visualização de dados ... e mais 19 recursos ## Integrações (28 no total) - Box - Breeze - Bullhorn ATS & CRM - Cornerstone - Encompass - Freshdesk - Gmail - Google Calendar - Google Drive - Google Maps - HubSpot Marketing Hub - Insperity OrgPlus - Jira - Kit - Marketo Sales Connect ... e mais 13 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Programa de Inteligência Artificial](https://www.capterra.com.br/directory/30938/artificial-intelligence/software) ## Categorias relacionadas - [Programa de Inteligência Artificial](https://www.capterra.com.br/directory/30938/artificial-intelligence/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Software de Gestão de Processos de Negócios](https://www.capterra.com.br/directory/30010/business-process-management/software) - [Sistemas de Workflow](https://www.capterra.com.br/directory/30091/workflow-management/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (986 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1755 reviews) 4. [Hiver](https://www.capterra.com.br/software/142975/hiver) — 4.7/5 (146 reviews) 5. [TeamSupport](https://www.capterra.com.br/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Avaliações ### "Capacity’s Knowledge Management Solution" — 5.0/5 > **Sherea** | *14 de novembro de 2019* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 10.0/10 > > **Vantagens**: The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips. > > **Desvantagens**: We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon. > > We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization. ----- ### "Valuable Time Saver" — 5.0/5 > **Alyssa** | *18 de novembro de 2019* | Imobiliárias | Taxa de recomendação: 10.0/10 > > **Vantagens**: 1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue. 2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly. 3) The price point for this product is extremely fair. 4) Customer Support is attentive and more than willing to approve functionality and the end user's experience\! > > **Desvantagens**: 1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one. > > Fantastic and quick which is just the way I like to operate. ----- ### "Great concept but needed more work before release" — 3.0/5 > **Kirsten** | *11 de maio de 2020* | Seguros | Taxa de recomendação: 2.0/10 > > **Vantagens**: The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked. > > **Desvantagens**: We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website. ----- ### "Capacity: An AI-powered team collaboration software with intuitive features" — 5.0/5 > **Avaliador Verificado** | *4 de abril de 2023* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success. > > **Desvantagens**: Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed. > > Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams. ----- ### "You'll never have to answer a question twice. Use Capacity - a great AI platform" — 5.0/5 > **Jake** | *14 de novembro de 2019* | Hospitais e Saúde | Taxa de recomendação: 10.0/10 > > **Vantagens**: Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity. > > **Desvantagens**: Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins. > > With our growth, we need partners that help us scale. Capacity is a great partner for that growth. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/192480/capacity?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/192480/capacity) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados