Quem usa Boostlingo?
For Language Service Agencies and Language Support Organizations that need a complete interpretation platform and want to scale their interpretation business quickly and efficiently
O que é Boostlingo?
A modern, secure, scalable cloud-based system for managing all of your on-site and remote interpretation business requests. Software built to streamline workflow and drive better business process while delivering high-value at lower cost. The Boostlingo scheduling system is tied to robust financial tracking and management systems to support all of your billing and invoicing needs. Detailed business analysis and reporting modules help you with resource planning and management.
Boostlingo - Informação
Fundada em 2016
Boostlingo - Preços
Boostlingo não possui uma versão gratuita, mas oferece versão de teste grátis. Veja mais informações sobre preços do Boostlingo abaixo.
Recursos do Boostlingo
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Boostlingo - Avaliações
Exibindo 5 de 12 avaliações
Avaliado em 05/12/2019
Comentários: Our experience with Boostlingo has been smooth - they listen to our advice and they actually make changes in accordance. It allows us to save a lot of time and to operate professionally.
Vantagens: We love how functional and versatile the software is.
Desvantagens: A big plus if we could manage through an app.
Avaliado em 14/11/2019
A pleasant, surprise success - just rip the bandage off!
Comentários: Overall, Boostlingo has been an amazing company to work with. For every con, there are easily ten times as many pros to their service – most that I ran out of room to mention! The personal connection provides assurance that we are heard & that our organizational needs are important. Support provides quick solutions. Support has never made me feel bad about my bad habit of forgetting to hard refresh our browsers after an update. After being in the interpreting field since 2007, I have seen our area change and expand. Boostlingo is allowing our agency to become a commanding force within the market. With the assistance of our account manager & Boost’s developer, I have been able to see changes I wish for become reality. Everyone hopes that their feedback is heard when it is provided; Boostlingo hears what is said, they evaluate what is said, and they implement aspects of what is said, which benefits all organizations using their platform. Take many of these cons I noted earlier as smaller, localized issues and not global level issues with all Boostlingo partners. I came to this organization and Boostlingo was sitting here, idle. No transition was planned; our account manager helped me understand the potential and supported us as we moved to Boostlingo. Then I ripped the band aid off, gave my team 5 days’ notice, and we were live – now, I can’t imagine going back to our previous system! The potential for massive growth has been presented to us with Boostlingo’s system
Vantagens: Boostlingo provides a comprehensive telephonic/onsite interpreting bundle that is unique in the current market. The web-based access allows our clients to be in control of their access at the level they want. Interpreters have their own accounts, where they can set up a profile for us to view. As an interpreting organization, we can set permissions, rates, and specialties. We have quick access to interpreter email addresses and phone numbers, and we can download a file of our interpreter’s information. Telephonic service can be accessed by a mobile app, by accessing video/audio on a computer, or by dialing in to a phone number. Each avenue of connection allows our agency to gather important data, to ensure accurate invoicing for our accounts. As Boostlingo grows, their developers have allowed for a unique level of personalization for each calling account. Using the app and website, our accounts access ASL interpreters to help remain ADA compliant, and language access provides Title VI compliance. There is a fully integrated invoicing system built into their website, which can work in conjunction with QuickBooks. Personalization options allow us to use a domain that features our own logo and color scheme choice. Our organization has an account manager who listens intently to any feedback I have. Boostlingo has a support department that replies quickly, and resolves matters as quickly as possible, involving all necessary parties as needed. The development team is quick t
Desvantagens: As Boostlingo grows, sometimes a glitch, or bug (as I call them – so that I can make sure they get squashed), is noted, we provide feedback to Boostlingo and a fix is implemented on a time table that corresponds to the gravity of the bug. With global level of changes and settings, smaller personalization is not always possible. For example, we can add our logo to the interpreter’s printable form, but we cannot change the way the information prints or the size of the font it prints with. The digital signature, as it is currently, won’t work for us, so we stick with printed forms. We struggle with account rates - it feels like it is too smart, so we are finding ways to work around it. Billing reports cannot be customized as much as we would like, especially to meet contractual obligations when invoicing. The biggest speed bump we found is the account set up must either be completed by Boost support or by someone at the account organization that is willing to set up access. We are struggling with set up in that manner, but, as is normal for our account manager, we have found work-arounds for this as well. This small inconvenience is annoying, but not a hindrance with system interaction.
Avaliado em 04/12/2019
Comentários: Boostlingo provides a platform and service that is exactly what our business needs. They are responsive and supportive. The platform they offer does exactly what we need it to do. Is it perfect? No, but the benefit of working with this company is that they listen to feedback and implement changes quickly. Their pricing is very reasonable, and the flexibility of customized options are a huge plus.
The support from crowd source interpreters is a big help for when our in house interpreters are not available. I am also overall impressed with connection times and call center staffing.
Boostlingo's customer support is amazing. They are always there when I need them.
They take suggestions seriously and implement changes based on feedback. For example, the platform originally was only available in portrait mode on mobile devices, after I explained that our hardware was mounted in landscape mode, their team quickly moved to create a change that allows the view to auto rotate.
There is a lot of customization that can be applied to various client accounts which I love.
Most importantly (to me) their team is always a joy to work with. From the CEO to the account managers, they are like an extended part of our organization.
I wish we could add clients without having to use their email addresses but just assign user names. That would help a lot with the new client on-boarding process.
There is a big learning curve on the backend. The admin section is not intuitive. It's often hard to find where to apply specific changes and took quite a while to get used to . Fortunately because their customer support is so responsive I was never stuck without help, but it would be nice if things were a bit more intuitive.
The mobile app could use a little more customization. For example there are currently three screens for On-demand, Quck Dials, and Scheduled. The on-demand and quick dials are almost the same thing and we don't use scheduled so it would be great to eliminate the extra screens to help simplify the user experience on our client's end.
Avaliado em 22/11/2019
Comentários: Overall, Boostlingo has been a major part of scaling up our capabilities and has been instrumental in growing our interpreting business. The support is good and they are eager to work in a collaborative way with clients to develop features and enhancements for the software.
Vantagens: Flexibility, ease of use and the fact that we can access certain features via a mobile app. The price is extremely competitive compared to some other IMS system on the market that don't have all the features of Boostlingo. Integration with QuickBooks and their Boostlingo Connect option is quite good too.
Desvantagens: The web app is not mobile responsive and lacks sone customisation options for white-labelling. Some times the workflows of the system don't exactly match the reality of how agencies work.
Avaliado em 26/11/2019
Boostlingo is the way to go!!
Comentários: My experience with the Boostlingo software has been the best!! More importantly our clients and interpreters are extremely satisfied and find it easy to use/access. Beyond the software the Boostlingo team is incredible. Every single person I have had the pleasure to speak to or meet has been more than helpful and accommodating. They want to make sure they are providing the best tools and support available and they do!!!
Vantagens: This software helps us to level the playing field in our industry. The ability to customize everything was a key factor for us. But the ability to setup, track and manage everything in one place was awesome as well.
Desvantagens: Originally, there were some limitations in the invoicing portion that made it a bit cumbersome at times however, the Boostlingo team is very responsive and worked with me in order to provide our clients what they wanted. In addition, they are always open to suggestions and have made changes that have greatly enhanced the invoicing portion as well as adding many new features to all aspects of the software!!