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Conheça Onfido

Cumpra os regulamentos antilavagem de dinheiro com verificação de documentos e tecnologia de biometria facial.

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Onfido

Pontuação média

Geral
4,6
Praticidade
4,5
Atendimento ao cliente
4,4
Recursos
4,3
Relação qualidade/preço
4,2

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
70%
4
23%
3
3%
1
3%
Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços financeiros, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

very helpful and flexible tool to answer our daily bases.

5,0 há 4 anos

Comentários: great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs

Vantagens:

great customer support and sales fair negotiations tool function with no downtime

Desvantagens:

support from onfido finance team is slow

Kagera
Project Manager, EUA
Suprimentos e equipamentos para empresas, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

My Experience With Onfido

5,0 há 10 meses

Vantagens:

It comes with great authentication solution It is the best for identity management

Desvantagens:

With Onfido, it has been amazing. Never experienced issues.

Paul
Owner, Países Baixos
Mídia digital, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Do not expect customer support after implementation

3,0 há 9 meses

Vantagens:

Great KYC checks and user friendly maintenance portal.

Desvantagens:

Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number. In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue. In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve. I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time. Now we switched to Sumsub that actually gives customer support.

Robert
UNDERWRITING MANAGER, EUA
Serviços financeiros, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

UNDERWRITING MANAGER

5,0 ano passado

Comentários: Easy to use the system and it has added more tools for us to detect fraud.

Vantagens:

Easy to use the system and it has added more tools for us to detect fraud.

Desvantagens:

The set-up process took longer than expected.

Michael
Senior Financial Crime Manager, Reino Unido
Serviços financeiros, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great team!

5,0 ano passado

Vantagens:

The team at Onfido are really helpful and responsive, with a genuine desire to help you get the best from their products. This is helps what sets them apart from other eKYC providers.

Desvantagens:

The recent move to deleting customer data could have been handled better, with more notice, however this is a minor point.

Abdul
CFO, Etiópia
Serviços financeiros, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

One of the best in the market!

5,0 ano passado

Vantagens:

We rely on Onfido to capture customer ID as part of our onboarding process. Onfido's data validation and document integrity services allow us to determine customer document authenticity and detect potential fraudulent customers.

Desvantagens:

No issues so far. Overall, we have had a great experience in the last 3 years we've had Onfido.

Luke
Vice President, EUA
Produção audivisual, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Modern, fast, secure ID verifications

5,0 há 2 anos

Comentários: We've looked into and tried a number of vendors for ID verifications, and Onfido has far and away been the easiest to work with, with a fast, modern, flexible, and relatively affordable system that supports a very wide range of ID verification documents worldwide. They're support team is also excellent, very responsive and helpful.

Vantagens:

Onfido's user-facing and back-office/admin tools provide an excellent UI with a modern, intuitive interface. It's easy for customers and staff to use, and the platforms delivers results incredibly fast, usually within seconds. The API also integrates well with our other systems.

Desvantagens:

I'd like to see more filtering, display, and reporting options in the back-office dashboard -- specifically, being able to more easily drill down on sub-status results (e.g., being able to see at a top level how many IDs are are getting flagged for problems and for what reasons; which IDs received general "caution" flags vs. potentially more serious "rejected" and "suspected" results; innocently expired IDs vs. potentially fake or stolen IDs, etc.). Onfido does a great job of catching a wide range of data and analysis on IDs, but it can sometimes require some digging to figure out what exactly triggered a consideration flag on an ID, or to determine big-picture trends. (That said, Onfido's system is far more clear around all of this than most of their competitors.)

Saad Wahid
Operations Director, Reino Unido
Bancos, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Nymcard Review

4,0 ano passado

Vantagens:

Onfido excels in user-friendly interfaces and responsive customer support.

Desvantagens:

Common challenges or concerns with identity verification services in general can include potential false positives, integration complexities, or the evolving nature of fraud tactics

Juan
Risk and Fraud Analyst, Uruguai
Serviços financeiros, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Onfido Review

4,0 ano passado

Vantagens:

I like how Onfido's team prepare our monthly meetings, in order to see all the relevant aspects of the last month and see how they can improve the product. In addition to that, is a product that is constantly improving, and thats what i like the most.

Desvantagens:

An aspect that i think Onfido can improve is the quantity of accepted documents in several countries, because there are some countries that doesn't have much accepted documents.

Reuben
Website designing, Gana
Design, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Good facial verification

5,0 há 6 meses

Comentários: Helps businesses to ensure good verification

Vantagens:

Good facial recognition. This helps to prevent scam

Desvantagens:

It delays when identifying. This makes it very tedious

Pavel
Senior Operations Manager, Áustria
Bancos, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Onfido review

5,0 ano passado

Vantagens:

The ease of use of the portal. Decisioning speed.

Desvantagens:

Difficulties when asking for a specific changes. Some changes are impossible as this will require global changes made in the system which will affect all customers

Rebekah
CDD Manager, Gibraltar
Jogos e cassinos, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Overall Takes Care of Itself

4,0 ano passado

Comentários: Pretty good overall, it would be nice to have more regular contact but mainly just for checking in as we do not tend to experience many headaches

Vantagens:

Ease of use - which means identifying any problems as quicker as possible

Desvantagens:

Loads times can sometimes be a little long but overall no real complaints. We had an issue that was raised a while ago now and sometimes it can take a long while to get to the bottom of it so maybe better regular updates on any issues.

Muhammad Zaid Jamil
Head of Compliance, Malásia
Serviços financeiros, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

e-KYC Make It Easy

5,0 ano passado

Vantagens:

Onfido is facilitating a seamless customer journey during the onboarding process by leveraging their proprietary electronic Know Your Customer (e-KYC) solution. This solution is enhanced with advanced Artificial Intelligence/Machine Learning (AI/ML) technologies and the expertise of document specialists to ensure accurate customer identification.

Desvantagens:

Nothing in particular. No negative feedback as of now.

Claire
Project Manager Delivery Lead, Reino Unido
Telecomunicações, 10.000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Implementation team

5,0 ano passado

Comentários: Very proactive company, however I felt they underestimated how a large complex organisation that I work for takes a long time to go through various delivery gates. I guess it was a big learning curve on both sides.

Vantagens:

The employees seem to really want to help deliver the product. The Onfido staff seemed to be much more approachable than other staff in other companies which was a key factor

Desvantagens:

Possibly not enough staff although they did listen to our concerns about staffing levels in certain areas and tried to mitigate it as best as they could. I feel the Onfido did always listen.

Samir
Lead Program Manager, França
Bancos, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Onfido is the best in class for Identity Verification

5,0 há 2 anos

Comentários: Amazing and very positive

Vantagens:

Technology, quality of UX, Quality of the API, customer support.

Desvantagens:

Nothing to tell really here. I'm not sure I can tell some private stuff here

Laura
Senior Key Account Manager, Itália
Serviços e tecnologia da informação, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great and trusted document validation provider

5,0 há 2 anos

Comentários: Great

Vantagens:

Trusted processes. Keep an imposing over time.

Desvantagens:

It could support more on fraud detection.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços financeiros, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Reviews

4,0 há 2 anos

Comentários: ok

Vantagens:

The service from your people is fantastic

Desvantagens:

Slow processing of id documents resulting in some dropoffs

Mitko
Risk Manager, Bulgária
Serviços financeiros, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Brilliant product!

5,0 há 2 anos

Vantagens:

The product offers very user friendly experience.

Desvantagens:

The only "con" we can mention is the somewhat higher pricing.

Rob
geen, Países Baixos
Contabilidade, Profissional autônomo
Usou o software para: Avaliação gratuita
Fonte da avaliação

slecht werkende verificatie

1,0 há 8 meses

Comentários: weet niet ik ben niet ver gekomen want de verificatie lukt gewoon niet

Vantagens:

geen voor de klant klant bijna niet te doen wordt niet over nagedacht dat er ook oudere mensen zijn

Desvantagens:

de manier van verificatie dat je verplicht bent om een mobiel te heb en

Yen Wei
Assistant Manager, Malásia
Bancos, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Feedback

5,0 há 2 anos

Comentários: Been very satisfied with the customer support all in all

Vantagens:

The customer support given during implementation as well as on any other additional support required from central bank requirement

Desvantagens:

The data being co-mingled in the database is a concern from central bank; should have an option for that; alongside data only being stored for 3 years.

Martin
Managing Director, Reino Unido
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Boosted our customer acceptance rates

5,0 há 2 anos

Comentários: We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.

Vantagens:

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

Desvantagens:

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

Francisco
Software Technical Leiter, Alemanha
Fabricação elétrica/eletrônica, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Onfido is the best option for starter projects

5,0 há 2 anos

Comentários: Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation.

Vantagens:

I really like the dashboars and the intuitive interface they have for viewing any applicant's information.

Desvantagens:

It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.

Najmi
Compliance Officer, Malásia
Serviços financeiros, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Best software

5,0 há 2 anos

Comentários: Best identify verification products ever!!

Vantagens:

I love the identity verification features where it is very helpful for my daily KYC check.

Desvantagens:

Sometimes when there's a part of the customers National ID get blurred by the glaring, eventho we can still see thru a bit, it still shown as "Consider". But overall, I really loved it.

Helder
Product Owner, Angola
Bancos, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Really nice support from ONFIDO Team

4,0 há 2 anos

Comentários: We needed a solution that could enable a remote identity validation to perform the account opening process on our mobile app. As all the banks worldwide, we had compliance and regulatory issues that should be take in consideration and the partner in that field should be experient doing this kind of job. As we don´t have a lot of banks in Angola offering this kind of solutions, we had to choose a partner that could offer us the possibility to read and validate angolan documents with confidence.

Vantagens:

The ability to perform remote identity checks in a quick an accurate way. The fact that the development and software updates are always one step forward from our needs.

Desvantagens:

The lack of support to Outsystems framework.

Aristote
Head of Onboarding, Alemanha
Serviços financeiros, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Onfido Review

4,0 há 2 anos

Vantagens:

Easy to use and software detect PEP and people under sanctions

Desvantagens:

Discrepencies between the information received and the actual information provided by the client (sometimes). Also, when a customer update his KYC it does not reflect on your platform.