O HaloITSM é uma solução de software para gerenciamento de serviços de TI (ITSM na sigla em inglês) com tudo incluído. O software transformará a maneira de trabalhar em fluxos de trabalho intuitivos e atualizados, além de oferecer às equipes a capacidade de prestar um serviço ideal aos clientes e funcionários.
A solução padroniza os processos do cliente e também fornece análises valiosas, permitindo a combinação da entrega de TI com as verdadeiras necessidades da empresa, agora e no futuro.
Quem usa HaloITSM?
Ideal para empresas de todos os portes e de qualquer setor que buscam uma solução intuitiva de central de serviços alinhada à biblioteca de infraestrutura de tecnologia da informação (ITIL na sigla em inglês).
Onde o HaloITSM pode ser implantado?
Preço do HaloITSM
- Sim, oferece teste gratuito
- Sem versão grátis
O HaloITSM não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do HaloITSM a partir de £ 45,00/mês.
Vídeos e imagens do HaloITSM
Recursos do HaloITSM
- Agendamento de plantão
- Análise de dados
- Arrastar e soltar
- Ações corretivas e preventivas (CAPA)
- Bate-papo ao vivo
- Catálogo de serviço
- Comunicação multicanal
- Configuration Management Database (CMDB)
- Configuração do fluxo de trabalho
- Descoberta automática de dispositivos
- Geração de relatórios de incidentes
- Gerenciamento de configuração
- Gerenciamento de tickets de suporte
- Gestão da base de conhecimento
- Gestão de Comunicações
- Gestão de ativos de TI
- Gestão de auditorias
- Gestão de conformidade
- Gestão de contratos e licenças
- Gestão de estoques
- Gestão de fornecedores
- Gestão de help desk
- Gestão de incidentes
- Gestão de lançamento
- Gestão de licenças
- Gestão de mudanças
- Gestão de problemas
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do ciclo de vida de recursos
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Histórico de atendimento
- Integrações de terceiros
- Leitura de código de barras/tíquetes
- Macros e modelos de respostas
- Mapeamento de relacionamentos
- Monitoramento do desempenho
- Monitoramento em tempo real
- Notificações em tempo real
- Painel de atividades
- Portal de autoatendimento
- Questionários e feedback
- Rastreamento de ativos de TI
- Rastreamento de conformidade
- Rastreamento de interações
- Rastreamento de recursos
- Rastreamento do custo
- Registro de auditoria
- Relatórios e análise de dados
- Relatórios e estatística
- Relatórios em tempo real
- Relatórios personalizáveis
- Seguimento de status
- Sistema de investigação
- Suporte do cliente
- Visualização de dados
Alternativas ao HaloITSM
Avaliações do HaloITSM
Feature Rich and a Great User experience
Comentários: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.
With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.
Razões para mudar para o HaloITSM: Their Value for money and Premium product was worth investing in.
The best user experience
Comentários: So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.
At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.
As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.
Razões para escolher o HaloITSM: We used a legacy on premise version of spiceworks, because we liked the ability it gave to have multiple forms and areas; something the hosted version doesn’t offer. However it had few integrations and accessibility issues. As we moved to working from home in the pandemic it was essential we transition to a service that was accessible from anywhere on any device. Halo met this, but also offered the deepest levels of control and customisation of any of the products we considered.
Software anterior: Spiceworks
Razões para mudar para o HaloITSM: Halo offered the deepest levels of control and customisation of any of the products we considered. It was also the most user friendly and expandable, with the ability to add features when business need demanded it.
Comentários: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.
Best Service Desk Software
Comentários: We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.
Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!
It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).
Alternativas consideradas anteriormente: Salesforce Sales Cloud
Razões para escolher o HaloITSM: SolarWinds Web Help Desk was feeling very dated and did not have the customization ability and features that were important to us. It was very clunky to add categories and ticket types and the end user experience was sub par. The end-user portal in Halo is a million times better.
Software anterior: SolarWinds Service Desk
Razões para mudar para o HaloITSM: The price was a huge factor in the initial choice between the other options, but once we started working with the team and our account rep we knew we'd made the right choice. The Service Now rep was super unresponsive to our request for a demo and it took forever to get an initial quote. Our Halo rep contacted us the same day that we reached out and was more than happy to set up a demo right away. He's amazing!
Great ITSM Tool
Comentários: In general it has been very good, deployment was great (although a paid for extra of course).
The software is much more modern looking then some of the competitors (Topdesk, Sysaid etc), meaning its easier to work within for long periods. The use of workflows means most things are possible. Support are generally good in replying quickly.
Reporting could be easier with drop down selection of fields, instead of having to use SQL from scratch. Automation of asset creation from a client installed on PCs would be good.
Razões para escolher o HaloITSM: Sysaid has a poor GUI, and even worse support, reporting is terrible.
Software anterior: SysAid
Razões para mudar para o HaloITSM: Better support, better features.