---
description: Tudo sobre ProProfs Help Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: ProProfs Help Desk - Preço, avaliações e classificação - Capterra Brasil 2026
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# ProProfs Help Desk

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> O ProProfs Help Desk é a ferramenta de suporte ao cliente adequada que permite às empresas resolver os problemas instantaneamente.
> 
> Conclusão: 14 usuários atribuíram a nota **4.9/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o ProProfs Help Desk?

Empresas de todas as esferas são atendidas, incluindo marketing, assistência médica, suporte ao cliente ou qualquer outro setor. Também há atendimento para empresas de todos os tamanhos, de startups a grandes empresas.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.9/5** | 14 Avaliações |
| Praticidade | 4.9/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.9/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.9/5 | Com base em avaliações gerais |
| Recursos | 4.6/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: ProProfs
- **Fundada**: 2008

## Contexto comercial

- **Preço inicial**: US$ 15,00
- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Alemanha, Anguila, Antígua e Barbuda, Argentina, Aruba, Arábia Saudita, Austrália, Bahamas, Barbados, Barein, Belize, Bermudas, Brasil, Bélgica, Canadá, Catar, China, Costa Rica, Croácia, Cuba e mais 75

## Recursos

- Alertas/notificações
- Alerts/Escalation
- Análise de dados
- Autoresponders
- Caixas de entrada compartilhadas
- Comunicação multicanal
- Ferramentas de colaboração
- Gerenciamento de tickets de suporte
- Gestão da base de conhecimento
- Gestão do SLA (acordo do nível de serviço)
- Macros e modelos de respostas
- Painel
- Portal de autoatendimento
- Priorização
- Questionários e feedback
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Suporte do cliente
- Third-Party Integrations

## Integrações (1 no total)

- ProProfs Chat

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Software ITSM](https://www.capterra.com.br/directory/30676/itsm/software)
- [Sistemas de Service Desk](https://www.capterra.com.br/directory/31027/service-desk/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.com.br/directory/30675/issue-tracking/software)

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## Avaliações

### "I see a lot of potential in this young tool" — 4.0/5

> **Ashutosh** | *7 de outubro de 2021* | Software | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more.
> 
> **Desvantagens**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try.
> 
> Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses.

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### "ProProfs Help has Impressive Customer Help" — 5.0/5

> **Annex** | *6 de maio de 2024* | Consultório médico | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected.
> 
> **Desvantagens**: ProProfs Help has impressive price range and operational assistance.

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### "Take support to your table" — 4.0/5

> **Maya** | *11 de janeiro de 2021* | Software | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: It's very easy to use and has great customer support\!
> 
> **Desvantagens**: I wish the deployment would be upgraded for ios users.

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### "Fruitful Customer Help for Businesses" — 5.0/5

> **Gestione** | *29 de abril de 2024* | Transporte marítimo | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies.
> 
> **Desvantagens**: ProProfs has nothing lowering the entire performance in managing businesses or clients.

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### "Meet your SLAs and delight customers" — 5.0/5

> **Avaliador Verificado** | *27 de novembro de 2022* | Contabilidade | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined.
> 
> **Desvantagens**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet.
> 
> Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention.

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