--- description: Tudo sobre Numa: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Numa - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Plataforma de IA Conversacional](/directory/31596/conversational-ai-platform/software) > [Numa](/software/200843/numa) # Numa Canonical: https://www.capterra.com.br/software/200843/numa Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/200843/numa?page=2) > Plataforma de IA de conversação que ajuda as empresas a cumprimentar quem liga, envolver os clientes por meio de comunicações de texto e automatizar os acompanhamentos. > > Conclusão: 12 usuários atribuíram a nota **5.0/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Numa? Desenvolvido para empresas e franquias locais, inclusive restaurantes, salões de beleza e spa, academias, empresas imobiliárias, revendedores de automóveis, empresas de serviços domésticos, entre outros. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **5.0/5** | 12 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: NumberAI - **Fundada**: 2016 ## Contexto comercial - **Preço inicial**: US$ 149,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - Acesso para Celular - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Chatbot - Comunicação multicanal - Histórico de transcrições/chat - Imagem de marca personalizável - Reconhecimento de voz - Relatórios e análise de dados - Transferências/encaminhamento - Vários idiomas ## Opções de suporte - Bate-papo ## Category - [Plataforma de IA Conversacional](https://www.capterra.com.br/directory/31596/conversational-ai-platform/software) ## Categorias relacionadas - [Plataforma de IA Conversacional](https://www.capterra.com.br/directory/31596/conversational-ai-platform/software) - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) ## Alternativas 1. [Denser AI](https://www.capterra.com.br/software/1064391/denser-ai) — 5.0/5 (31 reviews) 2. [Tidio](https://www.capterra.com.br/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [yellow.ai](https://www.capterra.com.br/software/194013/yellow-messenger) — 4.5/5 (37 reviews) 4. [Glassix](https://www.capterra.com.br/software/1052241/glassix) — 5.0/5 (103 reviews) 5. [Botpress](https://www.capterra.com.br/software/199292/botpress) — 4.5/5 (37 reviews) ## Avaliações ### "The most reliable customer support phone system" — 5.0/5 > **Katie** | *15 de abril de 2025* | Entretenimento | Taxa de recomendação: 10.0/10 > > **Vantagens**: It's always reliable, it responds to every incoming call and works exactly how we have trained it to work. > > **Desvantagens**: Doesn't work for international numbers is the only flaw I can think of but I don't know how that would work anyway with a local number they provide. > > We've been using Numa for handling all of our customer support questions, and it has been absolutely flawless. The system is incredibly reliable—it's never failed us, even during our busiest times. One of the features we value most is the message history, which makes it easy to keep track of past conversations and provide consistent support. Numa has streamlined our customer communication and made our support process so much more efficient. Highly recommended\! ----- ### "Better Customer Service" — 5.0/5 > **Jodie** | *29 de junho de 2020* | Varejistas | Taxa de recomendação: 10.0/10 > > **Vantagens**: Ace Hardware is known for it's "Customer Service". Numa has stepped up the game for us by allowing our customers to get the information they need quickly. It also has made it easier on the cashiers, they are not having to get all of the calls and answers for customers. We have the Numa app on several devices at the stores and on all of the computers, so whoever sees the message can respond. It also allows customers who are using "Local Pickup" to text the store when they have arrived. > > **Desvantagens**: The only thing that I don't like about Numa is having to change the time if we close early for a day. I have to change the "Time", the "Closing Message", "Open Message", "Closing Text" and "Open Text" just for one day, then go back in and do the same thing all over again the next morning to change it back. I have to do this for six stores so it would be nice just change the "Time", which would then change all of the other messages at the same time. This would allow me to just change 6 things instead of 30, two days in a row. > > Numa has overall been pretty easy to set up and easy for our employees and customers to use. The customer service is the best\! We have never had to wait to get help, and they follow through to make sure everything is working perfectly\! ----- ### "Numa, a new way to take care of customers" — 5.0/5 > **Jackie** | *30 de junho de 2020* | Varejistas | Taxa de recomendação: 8.0/10 > > **Vantagens**: The ease of use, the ability to customize, and support. > > **Desvantagens**: The Search function on closed messages could use work. > > We have been using Numa for quite some time and its been a rewarding experience. From testing, to retesting, customizing and getting support on issues, Numa has been quite useful. ----- ### "Love It" — 5.0/5 > **Raphael** | *16 de dezembro de 2020* | Serviços ao consumidor | Taxa de recomendação: 10.0/10 > > **Vantagens**: It was easy to implement a new phone number that our team could use to quickly respond to clients any time of day with smart replies. The development team has been very responsive to all questions and continue to implement new features that increase the usefulness of the product. We just opened up a new location and it was easy to add a second phone \# but still have our receptionist handle both locations. > > **Desvantagens**: At first you couldn’t make phone calls or search old messages but they have since changed that from my feedback\! I no longer have any cons. ----- ### "A life saver for our business" — 5.0/5 > **Chef** | *23 de setembro de 2020* | Restaurantes | Taxa de recomendação: 10.0/10 > > **Vantagens**: Numa is so simple to use for both our customers and staff. It is easy to customize and update in real time. We loved it before COVID struck, but it has been a life saver since; enabling us to offer curbside pick-up and to-go ordering for our customers. I couldn't imagine doing business without Numa\! > > **Desvantagens**: There are no down sides as I see it. It is truly a winner\! > > Both the software and the customer service team are top notch\! It is a game changer for any restaurant\! ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/200843/numa?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/200843/numa) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | it | | | pt | | | pt-PT | | ----- ## Dados estruturados