---
description: Tudo sobre Help Lightning: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Help Lightning - Preço, avaliações e classificação - Capterra Brasil 2026
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# Help Lightning

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> A solução Remote Expertise permite fornecer suporte "prático" a milhares de quilômetros de distância.
> 
> Conclusão: 10 usuários atribuíram a nota **5.0/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Help Lightning?

Organizações de serviços de todos os tamanhos que buscam melhorar a eficiência dos técnicos de campo e fornecer suporte prático remoto aos clientes.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **5.0/5** | 10 Avaliações |
| Praticidade | 4.9/5 | Com base em avaliações gerais |
| Suporte ao cliente | 5.0/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais |
| Recursos | 5.0/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 100% | (10/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Help Lightning
- **Fundada**: 2015

## Contexto comercial

- **Preço inicial**: US$ 75.000,00
- **Público-alvo**: 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, coreano, espanhol, francês, inglês, italiano, japonês, português
- **Países disponíveis**: Alemanha, Austrália, Brasil, Bélgica, Canadá, China, Colômbia, Espanha, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Itália, Nova Zelândia, Portugal, Reino Unido

## Recursos

- Acesso para Celular
- Acesso sem supervisão
- Alertas/notificações
- Alerts/Escalation
- Banco de dados do cliente
- Bate-papo ao vivo
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- CRM
- Canvas digital
- Captura de imagem
- Chat com vídeo
- Chatbot
- Comentários/notas
- Compartilhamento de arquivos
- Compartilhamento de tela
- Comunicação multicanal
- Controle e acesso remoto
- Controles/permissões de acesso
- Discador automático
- Ferramentas de colaboração
- Ferramentas de desenho e anotações
- Ferramentas de diagnóstico
- Gerenciamento de contatos
- Gerenciamento de documentos
- Gerenciamento de reuniões
- Gestão da base de conhecimento
- Gestão da qualidade
- Gestão de calendários
- Gestão de call centers
- Gestão de conformidade
- Gestão de conteúdo
- Gestão de filas
- Gestão de formulários
- Gestão de tarefas
- Gravação de chamadas
- Integração de telefonia por computador
- Interface do agente
- Monitoramento remoto e gestão
- Monitoração de chamadas
- Real-Time Data
- Real-Time Monitoring
- Registro de chamadas
- Resolução de problemas
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Suporte remoto
- Transferência de chamadas
- Videoconferência

... e mais 7 recursos

## Integrações (5 no total)

- Genesys Cloud CX
- IFS Field Service Management
- Salesforce Platform
- ServiceNow
- ServicePower

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Software de Realidade Aumentada](https://www.capterra.com.br/directory/30943/augmented-reality/software)

## Categorias relacionadas

- [Software de Realidade Aumentada](https://www.capterra.com.br/directory/30943/augmented-reality/software)
- [Ferramentas de Colaboração](https://www.capterra.com.br/directory/15/collaboration/software)
- [Programas de Assistência Remota](https://www.capterra.com.br/directory/30928/remote-support/software)
- [Software de Lousa Interativa](https://www.capterra.com.br/directory/31995/whiteboard/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.com.br/directory/32315/customer-support/software)

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1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (984 reviews)
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4. [Efficy CRM](https://www.capterra.com.br/software/149894/efficy-crm) — 4.0/5 (90 reviews)
5. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24046 reviews)

## Avaliações

### "Help Lighting experience" — 5.0/5

> **Carles** | *20 de abril de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Augmented reality features, easy to use it.
> 
> **Desvantagens**: There is now especific features missing. 
However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.
> 
> Private healthcare industry to provide remote doctor consultation using Augmented Reality.

-----

### "Help Lightning for Remote patient care" — 5.0/5

> **Barton** | *20 de abril de 2020* | Consultório médico | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Simple to use.  Ability to start a video encounter using SMS texting.  Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures.  This is unique and not available in any other 'telemedical' solution that I know of.
> 
> **Desvantagens**: Sensitive to network bandwidth due to bidirectional and interactive video.  But it is definitely worth the use of bandwidth.
> 
> I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters.  In many cases, the receiver of help does not need to download the app.  The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely.   This instills a significant degree of confidence and value into the encounter.

-----

### "HelpLightning brings science fiction to real life\!" — 5.0/5

> **Avaliador Verificado** | *20 de abril de 2020* | Serviços de informação | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.
> 
> **Desvantagens**: I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.
> 
> HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.

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### "Great product for entering the Merged Reality world" — 5.0/5

> **steve** | *15 de setembro de 2020* | Maquinário | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Very easy to set up, connect and share with customers
> 
> **Desvantagens**: We don't always have the best signal strength, so connections don't work 100% of the time.
 this is a barrier to company adoption, and
> 
> working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly  solve customer issues over HL that would have required e-mail and screenshots over a period of hours.

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### "Deliver value by maximizing remote support" — 5.0/5

> **Matthew** | *6 de setembro de 2020* | Hospitais e Saúde | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: HL is simple and easy to use which is critical when using with customers unfamiliar with the technology.  It enables a session without end user app download which expedites time to deliver a solution.  The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.
> 
> **Desvantagens**: Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory.
> 
> Help Lightning is truly a customer centric organization.  From the initial meeting to implementation their customer success team is along side you sharing best practices.  Their team was dedicated to helping us deliver a great go-live and differentiated customer experience.  The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.

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