--- description: Tudo sobre Voiso: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Voiso - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Controle de Chamadas](/directory/30901/call-tracking/software) > [Voiso](/software/203121/voiso) # Voiso Canonical: https://www.capterra.com.br/software/203121/voiso Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/203121/voiso?page=2) > Solução de central de atendimento tudo-em-um, projetada para obter o melhor de cada interação com o cliente. > > Conclusão: 30 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Voiso? Voiso se dedica a tornar sua chamada e sua central de contato a melhor possível. Os agentes contam com painéis intuitivos. Os supervisores têm uma visão do desempenho através de mais de 50 métricas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 30 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Voiso - **Fundada**: 2016 ## Contexto comercial - **Preço inicial**: US$ 24,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Albânia, Alemanha, Andorra, Argentina, Argélia, Armênia, Arábia Saudita, Austrália, Azerbaijão, Bangladesh, Bolívia, Brasil, Brunei, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Catar, Chile, Chipre e mais 83 ## Recursos - Automated Attendant - Banco de dados do cliente - Bate-papo ao vivo - Chatbot - Colaboração entre vários usuários - Comunicação multicanal - Controles/permissões de acesso - Converter texto em voz - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de listas - Gestão da base de conhecimento - Gestão da qualidade - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Interface do agente - Mensagens de SMS - Mensagens por voz - Monitoração de chamadas - PBX - Painel - Rastreamento de palavras chave - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Softphone - Transferência de chamadas - VoIP ## Integrações (8 no total) - Bitrix24 - Freshdesk - HubSpot CRM - Make - Pipedrive - Zapier - Zendesk AI - Zoho CRM ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Controle de Chamadas](https://www.capterra.com.br/directory/30901/call-tracking/software) ## Categorias relacionadas - [Software de Controle de Chamadas](https://www.capterra.com.br/directory/30901/call-tracking/software) - [Software de Comunicações Unificadas](https://www.capterra.com.br/directory/31035/unified-communications/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.com.br/directory/32315/customer-support/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (916 reviews) ## Avaliações ### "Its Great That We Can Make Our Own IVR Menus" — 5.0/5 > **Hidayat** | *30 de julho de 2025* | Serviços de informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: It’s great that we can use the no-code Flow Builder to make our own IVR menus, even without technical knowledge. Thanks to \[sensitive content hidden\] from support, we were able to integrate Voiso with Salesforce and now our workflows are more efficient. The insights from AI speech analytics show us how our customers feel, which allows us to improve our methods. Click-to-call saves time, and the platform’s international network makes sure that our agents can hear each other clearly no matter where they are. It is simple to check how the business is performing and make fast changes with the real-time dashboards. > > **Desvantagens**: At first, setting up the chatbot was not easy, and having more pre-built templates would make it simpler. > > Having several platforms made it difficult to give our customers a consistent and timely service. With Voiso, all customer interactions are connected, which simplifies the process of handling questions. Thanks to the predictive dialer and local caller ID, our outbound campaigns have connected us with more people. Real-time dashboards make it possible for us to monitor data and improve how we work as we go. The secure environment guarantees that we comply with the necessary regulations, so we feel confident handling confidential information. ----- ### "Great call quality and Service" — 5.0/5 > **Phidias** | *5 de outubro de 2020* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: User-friendly. Was easy to set up and swap from our current calling system we were using. > > **Desvantagens**: Comparing to other calling systems he hardly found any issues with the administration of the system > > PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum. ----- ### ""Best Call Management Solution We've Used — Highly Recommend\!"" — 5.0/5 > **Hardik** | *3 de abril de 2026* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 8.0/10 > > **Vantagens**: Voiso has completely transformed how our team handles calls. The interface is intuitive, call quality is crystal clear, and the call management features are top-notch. Setting it up was surprisingly easy and the customer support team was responsive and helpful throughout. > > **Desvantagens**: Honestly, there's very little to complain about. The initial learning curve for some advanced customization features took a little time, but once you get the hang of it, it's seamless. > > Our overall experience with Voiso has been outstanding. It has streamlined our call center operations significantly, improved team productivity, and the reporting tools give us great visibility into performance. It's reliable, feature-rich, and offers excellent value for money. We would highly recommend it to any business looking to upgrade their call management system. ----- ### "Lacking in Both Customer and Sales Support" — 1.0/5 > **Sean** | *25 de fevereiro de 2025* | Atacadistas | Taxa de recomendação: 0.0/10 > > **Vantagens**: On its Voiso looks exactly like the solution you need. Everything seems like its just there. Their sales reps are great at telling you exactly what you want to hear. > > **Desvantagens**: Voiso has an overly cumbersome sales process. For people that know what they want there is no way to just sign up and start. They require you to speak to a salesperson that you are required to book the call with. The sales person is likely to have very limited product knowledge and a limited ability to move things forward. Upon completion of the sales presentation the salesperson then informs you that they will need to now propose this to the commercial team. Two, or so, days later the sales person will send you a cookie cutter proposal. > > It all started with a Facebook advertisement. I should have known better. The advertisement just kept popping up. Finally, I relented, and scheduled a meeting with \[sensitive content hidden\], whose name ironically means much in German but from whom I got little. There was initially some confusion, 100% my fault, on time zones etc getting the meeting right. Finally had the meeting, and the solution looked literally perfect. From what \[sensitive content hidden\] said the product sounded great. She then informed me she had to get our agreement approved by the commercial team. Finally, I got the proposal and as it turns out, the features I was most excited about were no longer offered by Voiso. ----- ### "Best And Effective Solution For Voice Process" — 5.0/5 > **Anuraj** | *27 de janeiro de 2026* | Biotecnologia | Taxa de recomendação: 10.0/10 > > **Vantagens**: The services of Voiso is reliable and cost effective, They have many feature and also have AI integration like AI speech analytics that gives more suitable work experience and we having a very satisfactory work experience with Voiso. > > **Desvantagens**: No, I am using their services from last 2 year and yet not have any single issue to mention here as in dislike section. > > The requirement we have is very brutal and here Voiso help a lot to give solution is cost effective range and provide best customer support and integrate many feature in our custom requirement as we discussed with their team. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/203121/voiso?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/203121/voiso) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados