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Conheça WATI

O WATI é uma solução de API do WhatsApp de ponta a ponta para pequenas e médias empresas. Usando avançados chatbots, APIs, integrações e recursos de inteligência do cliente, o WATI possibilita vendas, marketing e suporte ao cliente eficientes. Com mais de 6 mil marcas em 78 países usando o WATI, os clientes geraram US$ 35 milhões em vendas, aumentaram a aquisição de clientes em 72%, melhoraram a satisfação do cliente em 87% e reduziram os custos de suporte em US$ 10 mil.

Quem usa WATI?

Empresas que desejam atender seus clientes pelo WhatsApp ou enviar notificações para seus clientes pelo WhatsApp. O principal alvo são as empresas B2C.

WATI Software - 1
WATI Software - 2
WATI Software - 3
WATI Software - 4
WATI Software - 5

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do WATI

Pontuação média

Geral
4,6
Praticidade
4,6
Atendimento ao cliente
4,3
Recursos
4,4
Relação qualidade/preço
4,3

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
80%
4
14%
3
1%
1
6%
Anmol
Anmol
Performance Marketing Manager, Índia
Usuário do LinkedIn Verificado
Software, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Must have for WhatsApp Marketing

5,0 há 5 meses

Comentários: Our Experience has been really good with Wati especially for countries like India, where whatsapp is the primary mode of communication. There are lot of good features like chatbot, sequencer, custom tracking of urls.

Vantagens:

- Wide range of integrations & API, especially liked integration with Hubspot and Google Sheets. - Good Chatbot creation UI - Launching newer features faster.

Desvantagens:

- Deliverability sometimes gets throttled, but it's mostly on meta's problem. - UI of their mobile app, but they have redesigned it now.

Aditya
co-founder, Índia
E-Learning, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

3 years of wati

4,0 há 4 meses

Comentários: I've been using WATI for 3 years now, and overall, I'm really happy with it. It's simple, solid, and reliable. One suggestion would be to add a warning if there's ever downtime, but apart from that, the service has been great from a technical standpoint. I did notice some gaps in support, but I brought them up, and they were quick to improve, which makes me feel like they're really listening to their users. They're also putting more effort into teaching users about the new features they're offering, like Knowbot and some of the more technical aspects of Chatbots. I find their broadcasts very reliable, and their chat support is pretty good, too. There are a few more features I think could be added, and I hope those are in the works. Overall, it's an almost perfect solution for small businesses looking to manage their customers on WhatsApp.

Vantagens:

Its Simple and solid as a tech. Support has some gaps which I had addressed and they improved on it, so it really feels they are listening to us. They are focusing on giving more knowledge of their new values they provide such as knowbot and some new technicalities of Chatbots. Broadcasts are very reliable. Chat Support is Good. Almost perfect starter for a small scale company to keep track of customer on whatsapp.

Desvantagens:

If there is downtime there can be a Warning added. Few some additions are required, Which are hopefully in pipeline.

Aaron
Co-founder, Jersey
Telecomunicações, 51–200 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Alternativas consideradas anteriormente:

Do not use Wati!

1,0 há 6 meses

Comentários: I have had a deeply disappointing experience with Wati.io, a company that claims to enable WhatsApp for business. Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be exact—to delete my data and stop emailing me, Wati.io has continued to flood my inbox with spam. This disregard for my requests is utterly unacceptable. It's alarming that a company like Meta would associate themselves with such an unprofessional service. Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data they handle. I urge everyone to avoid signing up with Wati.io at all costs. Save yourself the headache and frustration—this company is not worth your time or trust. DO NOT SIGN UP WITH WATI.IO!

Vantagens:

Nothing. They claim to to have integrity over their data but they do not!

Desvantagens:

Data integrity is shocking. Read my full description

Mayank
Founder at Hosting Cultures - Web Development Agency, Índia
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

WATI: Supercharging Communication for Agencies

5,0 há 4 meses

Comentários: WATI has significantly simplified managing multiple conversations for us and our clients. The platform enables fast, automated communication that boosts engagement without additional complexity. It's a highly reliable and scalable tool that aligns perfectly with our mission of helping creators and businesses grow online.

Vantagens:

WATI has been a game-changer for our web development agency, especially in helping creators launch and scale online. The platform makes customer communication seamless through its WhatsApp Business API integration. We love how easy it is to set up automated flows for onboarding, webinar reminders, and follow-ups. The user-friendly dashboard ensures our team can hit the ground running without needing extensive technical knowledge.

Desvantagens:

The only improvement I’d suggest is related to campaign targeting. When we use filters for scheduling campaigns, it only applies to users available at the time of scheduling. If WATI could apply filters dynamically at the campaign’s scheduled time to include all relevant users, it would take the tool to the next level.

Prateek
Product Growth, Índia
Gestão da educação, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Quizly.App/ My exeprience in using Wati.

5,0 há 5 meses

Comentários: Good to use application for one's broadcast needs and customer support. It better and rightly priced than double-click.

Vantagens:

We are using Wati from the time our product (Quizly.App) was launched into the market. We mainly use it to broadcast our updates to our customers. Wati also helps us to manage our customer queries as well. Recently we have added work flow automation as well onto our website. Wati has also been integrated to our Facebook market place account from which we generate our leads.

Desvantagens:

Since Wati has upgraded, some of their automation features are under very high premium. So we have currently stuck to the base version of wati.

Arpit
CEO, Índia
Saúde, bem-estar e condicionamento físico, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Solid, Reliable partner for your Messaging needs!

5,0 há 5 meses

Comentários: We've been using WATI since last 2 years at GetSupp. After the initial onboarding and integration, we were able to quickly get started with our use cases such as - retention, QnA flows, cart flows and more.
We like how the platform is easy to learn and gives you flexibility to experiment quickly. There is also a detailed repository of how to/ what to use cases along with case studies and examples.
The APIs are comprehensive, reliable and accompanies with proper documentation for our team to get started.
Over all we are happy with WATI and will definitely recommend it to budding/ growing consumer business across the world!

Vantagens:

1. Very flexible, and cover lot of use cases for a consumer commerce business. 2. Self serve: very easy to use and get started. 3. Comprehensive, reliable APIs. 4. Good FAQ/ use cases and resources.

Desvantagens:

1. The WATi support can be slightly more proactive. 2. The plans/ pricing can be better structured and made more use/ engagement basis.

Prithvi
Marketing Manager, Índia
Publicidade e marketing, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Marketing through Wati

5,0 há 5 meses

Comentários: Implementation of chatbots and easy webhook to get the data instantenously. Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated.

Vantagens:

Best thing about Wati is the creation of work flows and easy to use interface in terms of template and integrations, have been using it for over an year now for multiple clients. Pros - 1. Ease of setup, Wati is quite easy to setup and did not require any code even in it's initial phase. 2. Creation of Template and chatbots - One of the KPI's of Wati is it's user friendly interface. Creation of Template and it's preview meanwhile on the backend creating a chatbot is very convenient and it does offer a lot of options to customise the flow of chatbots.

Desvantagens:

In terms of lead generation it is tough to get the analytics data on the dashboard. While exporting the users who have replied we can get their name and phone numbers but the replies are missing.

Sébastien
Cofounder, França
Ócio, viagens e turismo, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Best value for money to have a fully capable business running on whatsapp

5,0 há 5 meses

Comentários: Amazing value for the price paid, I run 30% of my business sales on it, and generate customer love through automated messaging

Vantagens:

Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign agents, great integration of a click-to-whatsapp on our website that clients love, a mobile app to handle request on the go, quick response, template management. And ZAPIER integration to automate all this!

Desvantagens:

Mobile app can still improve to have a perfect UI, would also be nice to be able to edit a template directly into wati when it's rejected by facebook

Onkar
Director, Índia
Saúde, bem-estar e condicionamento físico, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Kickstart your WA Business easily

4,0 há 5 meses

Comentários: Wati provided easy plug and play to kickstart your campaigns with most needed integration in place (CRMs). The onboarding took not more than 24 hours. And our first campaign was running within 48 hours. The analytics however could be better. They can integrate AI to help correcting message templates especially to enable easy approval process. Creating short basic bot automation is fairly easy l. However these bots can be very simple and complex functions are not possible. The support team however can be far far better. Most times the queries are answered with links to DIY articles and videos, which is not helpful. Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run comparative studies and A/B testing within the tool.

Vantagens:

Pretty easy to use admin interface. Bot functionality and integrations are upto the mark.

Desvantagens:

Not having an account manager. Though wati has created excellent video content for self learning, an account manager facility would go a long way towards building complex products.

Sergio
Founder, Espanha
Seguros, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Easy to use

5,0 há 4 meses

Comentários: Great experience, I like it and its easy to use and to integrate in our processes

Vantagens:

Its very simple to use and very affordable

Desvantagens:

The UI sometimes doesnt work smoothly when we search customers. And you can´t set as unread a conversation

Rajasekar
Sr. developer, Índia
Roupa e moda, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Awesome Service which is useful for all business

4,0 há 6 meses

Comentários: I like the Wati service. previously i used another service after that i switched in wati my all requirements are fulfilled now thank to Wati for made my requirements easy.

Vantagens:

I like the Broadcast features it is easy to use and send later option and one more is the catalogue features that is amazing we can connect the Facebook business account and send the catalogue.

Desvantagens:

The customer support its very hard here to connect with agent please improve that and pricing

Kapil
Kapil
Associate Director, Índia
Usuário do LinkedIn Verificado
Serviços financeiros, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

WATI for Business

5,0 há 6 meses

Comentários: WATI.io is generally viewed positively for its user-friendly interface, effective customer support, and automation capabilities, users have also expressed concerns about technical issues, the effectiveness of customer support in complex situations, and the pricing structure. These factors contribute to a mixed overall experience with the platform.

Vantagens:

ATI.io is a platform designed to enhance business communication through WhatsApp, providing various features that streamline customer interactions. It has seamless User-Friendly Interface, Automation Capabilities, Integration with Popular Tools like Google Sheets, WooCommerce, and Zapier. Multi-User Access. It stands out for its ease of use, robust automation features, and the ability to integrate seamlessly with other tools, making it a preferred choice for businesses looking to enhance their customer engagement through WhatsApp.

Desvantagens:

Customer Support, Reporting Limitations, Pricing Concerns

kumar
Marketing Manager, Índia
Roupa e moda, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

A must tool for Whatsapp chat automation

5,0 há 5 meses

Comentários: Working with WATI is easy really easy, in case of any issue or problem I can easily reach to their customer support anytime. The best ppart is navigation, chat management, cohort management, imtegration with my ecommerce platform was very easy.

Vantagens:

I like the ease of using the platform of WATI. from implementation, integration and creating various chat flow or automation, WATI is easy to use.

Desvantagens:

The cost of WATI is little bit on higher side.

Shubham
Founder and CEO, Índia
Gestão da educação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I have been using Wati for 2 years now.

5,0 há 5 meses

Comentários: GReat, really really great. It's a must tool for any new business. Opimistion customer operations becomes a piece of cake with Wati. It;s also really user friendly and nothing technical that my team can't handle or setup.

Vantagens:

I have been using Wati for 2 years now. We have built and extensively integrated system with our LMS. We used to send reminder, track attendance, send wallet information, leave information, class joining links, and notes. The consumer reached out to us through Wati for any queries, and we automated 90% of the queries through their inbuilt workflows, and that helped us optmised out cost. With just 1 Customer Suppoer agent, we were able to server almost 1000 students, handling 100 of classes everyday, across 3 different time zone. Wati is an amazingly powerful tool for any business.

Desvantagens:

The payment transaction failed many times, but I think it might be my card issue.

Abhijeet
Abhijeet
Founder, Índia
Usuário do LinkedIn Verificado
Gestão da educação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Wati is our first bsp

5,0 há 5 meses

Comentários: its good, i am using it since last 3 to 4 years, so far so good

Vantagens:

We started with wati as our first bsp, whatsapp business definitely helps you grow your business and wati helps you achieve that

Desvantagens:

nothing much initially the delivery was little slow but then they fixed it

Amly
Relationship Manager, Índia
Serviços ao consumidor, 11–50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Wati is fantastic and amazing in help my work easier

5,0 há 5 meses

Comentários: I am a happy client of Wati. Very comfortable with Wati and it is making me perfectly awesome with clients with spot response and resolution management.

Vantagens:

It is very easy to use and the best for client management. Gets the best results and quality result Will keep using it going forward.

Desvantagens:

Annual fee could have been a bit less. Otherwise there is no other issues.

Krish
Sales Manager, Índia
Eletrônicos, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

The Revolver Club's review of WATI

5,0 há 6 meses

Comentários: User friendly interface. Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.

Vantagens:

We've particularly appreciated the ability to quickly respond to customer inquiries and follow up with those who have abandoned their carts.

Desvantagens:

I'd say the app does have some room for improvement, but I mainly find myself using WATI on my computer device so no complaints.

Babar
Babar
Director, Reino Unido
Usuário do LinkedIn Verificado
Serviços financeiros, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Good software to help move your business forward

4,0 há 4 meses

Comentários: Very good software. Any business can utilise this for customer engagement.

Vantagens:

The functionality of the software can aid any business.

Desvantagens:

Can be slow at times and lacks responsiveness

Rohit
Senior Cruise Counsellor, Índia
Companhias aéreas/Aviação, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

We found WATI to be very reliable

5,0 há 3 meses

Comentários: We have been using WATI for more than a year and have found it to be very reliable and flexible. WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool. We are very satisfied with WATI and will definitely recommend it to budding/growing consumer businesses worldwide!

Vantagens:

WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool.

Desvantagens:

By default, the chat closes after 24 hours and only opens when a guest sends a text

Alok
Dev, Índia
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Best service

5,0 há 5 meses

Comentários: They are providing more API for Apps integration.

Vantagens:

Our team likes the dashboard and most things are compatible with every platform with API. The support system is perfect.

Desvantagens:

Giving more options is not cons We want a setting like Basic and Advanced view so that we can do fast

Malvika
Product Manager, Índia
Bens de consumo, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Game changer for Streamlined Customer Communication

5,0 há 6 meses

Comentários: My experience has been nothing short of exceptional. The platforms interface made it easy for my team to get up running quickly with minimal training.

Vantagens:

Wati integrates smoothly with my HubSpot account and it's easy to manage my customer interactions.

Desvantagens:

Some of the templates and workflows are somewhat limited compared to other platforms.

Hardik
Senior Project Manager, Índia
Serviços financeiros, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Highly Effective WhatsApp Business Solution with Excellent Support

4,0 há 5 meses

Comentários: Overall, my experience with WATI has been excellent. The platform has streamlined our communication processes, making it easier to engage with customers through WhatsApp. Their support team has been responsive and helpful throughout the setup and use of the product. WATI’s features have proven to be very effective in improving our customer service efficiency.

Vantagens:

The seamless integration with WhatsApp Business and the user-friendly interface make WATI a standout solution. It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management. Their customer support is responsive and knowledgeable, ensuring any issues are quickly resolved. The platform's ability to handle multiple conversations at once is invaluable for businesses looking to scale efficiently.

Desvantagens:

The pricing could be more flexible for smaller businesses or startups. Additionally, some advanced features like analytics could be more robust, offering deeper insights into customer interactions.

Vishal
Digital marketing manager, Índia
Saúde, bem-estar e condicionamento físico, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Wati is an excellent platform for businesses looking to leverage WhatsApp for customer communication.

5,0 há 6 meses

Vantagens:

•Simple onboarding and setup process. •Effective automation and chatbot integration. •Scalable, catering to businesses of all sizes. •Reliable customer support and detailed documentation.

Desvantagens:

Cons: •Limited customization options for the chat interface. •More advanced features can require a steeper learning curve. Overall: Wati is a strong WhatsApp Business API platform that helps businesses enhance their customer communication. With its powerful automation tools, ease of use, and efficient customer service, it is a valuable asset for businesses aiming to improve customer experience through WhatsApp.

Krishan
DIGITAL MARKETING MANAGER, Índia
Materiais de construção, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Very good performance overall

5,0 há 6 meses

Comentários: Overall experience is very good, I recommend wati to everyone, useful for all types of organization.

Vantagens:

Wati shopify automation, ready to use templates, broadcast scheduling, catalog, easy to make chatbot automation. Different types of pricing according to the organization budgets.

Desvantagens:

Paid marketing credits, carousel template is not available in starter plan.

Israel
Owner, Israel
Internet, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Highly recommended - make your customer be happy

5,0 há 5 meses

Vantagens:

Customer support by WhatsApp and the customer experience.

Desvantagens:

Some features require using 3rd party developers - it has more costs.