ION

Ion is a powerful manufacturing workflow tool with a very bright future.

Comentários: Even where Ion has rough edges, it is far superior in usability and feature richness to the competition. In the months we have been using Ion the robust feature roadmap has been borne out. Every update increases usability and functionality, though sometimes comes with some workflow changes.
I can unreservedly recommend this software. It is good now with the potential to be great. I have had a very good experience with the First Resonance team and believe they are an excellent team to work with.

Vantagens:

The traceability, work instruction, and issue ticket modules work together well and provide the needed functionality. The Ion team is highly responsive and actively adding features. They provide real time support on both bugs and usability concerns. The technician facing interface is highly functional. Setting up and scaling the software instance is easy. The First Resonance team makes export control compliance easy.

Desvantagens:

The GUI can be very clunky on older modules. Minor program errors are not uncommon while working in the tool. Data entry from our PDM system is very manual and time consuming. The lack of strong mobile support is a significant opportunity for the software, but a frustrating omission at the moment.

Clean, intuitive, feature rich, and constantly improving!

Comentários: The team is very supportive, blazing fast response time, and it has greatly improved our shop floor activity tracking.

Vantagens:

Easy to deploy and get acquainted with. Integrates well with our developing company process. Feature implementation, changes and fixes are extremely fast.

Desvantagens:

Some functions are not super intuitive, but are still maturing. Not a major con but a function of a developing software platform.

It's an okay start

Vantagens:

Very clean look. First Resonance has also been extremely receptive to feedback, even for new features that can take a while to implement. It's clear that this software is in it's early stages, but getting feedback and responding to it is a great wat to improve.

Desvantagens:

There are soooo many improvements need to make this software productions ready. The instruction editor is still pretty annoying to use when incorporating images, ordered list, and any non-basic formatting needs. I wish there was an option to create a field that can take multiple inputs. I have never tried to used the part tracking and traceability in ION, but from what I have seen it does not look ready to go. I wish the devs did more controlled roll outs of improvements/changes. Sometimes, I feel that things are rolled out really quickly and result in a lot of glitches upon implementation.

A good product with a lot of room to grow

Vantagens:

The interface is simple and the software is generally pretty easy to navigate. Creating items and procedures is smooth and I can generate work orders with no problem. The First Resonance team is responsive and updates are dropped frequently, so issues that I might have one week may get resolved the next. Always nice to wake up to new functionalities and have an evolving UI.

Desvantagens:

The filtering is not great. Creating items or work orders is easy enough, but going back and finding work that was done previously is not an easy task. At the moment, this generally consists of scrolling through long lists. The search bar also is a little inflexible and queries have to be precisely defined, otherwise, it's back to scrolling through a long, long list. It's also not apparent what's going on in the backend of Ion and it's easy to mess up links among different items that are linked (i.e. it is pretty fragile).

Easiest way to set up a production workflow

Comentários: ION has brought great value to our company. It's very easy to use and set up. The customer service is amazing! The team really listens to your feedback in order to improve the product. If ION can't do something you need right now, it will likely get added or there is a sufficient work around. Highly recommend using ION!

Vantagens:

ION is super easy to set up! You can get running with it within a few days and immediately make an impact on your production workflow. Having your work instructions directly in the software and not in some other system is a huge benefit. The ability to track the as-built BOM and collect data during the execution of runs is extremely valuable.

Desvantagens:

There are some edge cases and bugs that still need to be sorted out. There are some features that are lacking like in app reports, but there are good workarounds until they get a chance to implement it. Consumption of material for 3D printing applications needs to be improved.