Quem usa esse software?

Dealer Management System that provides automotive dealerships with prospect tracking, sales metrics and customer database management.

Avaliações médias

7 avaliações
  • Geral 4 / 5
  • Praticidade 4 / 5
  • Atendimento ao cliente 4 / 5
  • Recursos 4.5 / 5
  • Relação qualidade/preço 4 / 5

Detalhes do produto

  • Detalhes dos preços Contact PBS Systems for pricing details.
  • Versão gratuita Não
  • Avaliação gratuita Sim
  • Implantação Instalado - Windows
  • Suporte Horário comercial

Dados sobre o fornecedor

  • PBS Systems
  • http://www.pbssystems.com
  • Fundada em 1988

Sobre o PBS DMS

On-premise DMS tool that helps automobile dealerships manage customer relationships, prospecting, sales and deal building.

Recursos do PBS DMS

  • Banco de dados de contatos
  • Buy-Here Pay-Here Dealer
  • Departamento de atendimento ao cliente
  • Gerenciamento de documentos
  • Gestão da contabilidade
  • Gestão de coletas
  • Gestão de financiamento
  • Gestão de locação
  • Integração de site
  • New Car Dealer
  • Used Car Dealer

As avaliações mais úteis do PBS DMS

A Joke of a System

Traduzir com Google Avaliado em 14/02/2019
Accounts Payable Specialist & Office Assistant
Automotivo, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
3/5
Geral
2 / 5
Praticidade
2 / 5
Recursos e funcionalidades
1 / 5
Suporte ao cliente
1 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: All automotive systems have their glitches but PBS seems to be the absolute worst. The system rarely works like it is intended to and to top it off customer service is horrible. If you have a issue get ready to sit on hold for an extended period of time to only be told "I will look into that for you" and not get a call back. It seems most days the staff in our office will try to figure the issue out to avoid having to deal with customer service. There use to be a survey sent after every call but apparently they didn't like what they were being told because they no longer send those out for every call, just select ones.

Vantagens: The fact it is windows based and if you know windows you can figure out how to correct things yourself.

Desvantagens: Customer Service and inability to accurately answer questions about their own system

Resposta dos fornecedores

por PBS Systems em 15/02/2019

Hello and thank you for taking the time to leave a review. We are sorry to hear that you have not had a great experience with our system. We take customer service very seriously and always strive to provide the best support we possibly can. We have sent a direct message to address your concerns.

PBS DMS Integration has made the Sales Department happy - Service, not so much.

Traduzir com Google Avaliado em 13/11/2018
Barrie W.
New & Used Sales Consultant
Automotivo, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
4 / 5
Praticidade
4 / 5
Recursos e funcionalidades
Suporte ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: PBS allows me to look up previous customer deals from within their contact information screen. If they had purchased a new vehicle, we can easily determine the warranty start date, finance payment, and any add-ons that were applied at the time of sale. This helps us determine which add-ons the customer would be interested in on their next purchase, as well as being able to find the original sale date to pull a credit application to expedite the finance process.

Desvantagens: The number of steps required to create a repair order requires extra time and attention to detail from our service advisors. With previous DMS systems, we had shortcuts to recreate common repair orders (used vehicle certifications, pre-delivery inspections, etc.) that saved our advisors a great deal of time during the RO writing process. Any improvements to the RO writing process would be well received by our service team.

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