Average Ratings6 reviews
- Overall 4.5 / 5
- Ease of Use 4.5 / 5
- Customer Service 4 / 5
- Features 4.5 / 5
- Value for Money 4 / 5
- PBS Systems
- Founded 1988
About PBS DMS
Dealer Management System designed specifically for Windows.
PBS DMS Most Helpful Reviews
Reviewed on 11/13/2018
PBS DMS Integration has made the Sales Department happy - Service, not so much.
Pros: PBS allows me to look up previous customer deals from within their contact information screen. If they had purchased a new vehicle, we can easily determine the warranty start date, finance payment, and any add-ons that were applied at the time of sale. This helps us determine which add-ons the customer would be interested in on their next purchase, as well as being able to find the original sale date to pull a credit application to expedite the finance process.
Cons: The number of steps required to create a repair order requires extra time and attention to detail from our service advisors. With previous DMS systems, we had shortcuts to recreate common repair orders (used vehicle certifications, pre-delivery inspections, etc.) that saved our advisors a great deal of time during the RO writing process. Any improvements to the RO writing process would be well received by our service team.
Reviewed on 2/14/2019
A Joke of a System
Comments: All automotive systems have their glitches but PBS seems to be the absolute worst. The system rarely works like it is intended to and to top it off customer service is horrible. If you have a issue get ready to sit on hold for an extended period of time to only be told "I will look into that for you" and not get a call back. It seems most days the staff in our office will try to figure the issue out to avoid having to deal with customer service. There use to be a survey sent after every call but apparently they didn't like what they were being told because they no longer send those out for every call, just select ones.
Pros: The fact it is windows based and if you know windows you can figure out how to correct things yourself.
Cons: Customer Service and inability to accurately answer questions about their own system
by PBS Systems on 2/15/2019
Hello and thank you for taking the time to leave a review. We are sorry to hear that you have not had a great experience with our system. We take customer service very seriously and always strive to provide the best support we possibly can. We have sent a direct message to address your concerns.