Average Ratings

5 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 5 / 5
  • Value for Money 4.5 / 5

Product Details

Vendor Details

  • PBS Systems
  • http://www.pbssystems.com
  • Founded 1988

About PBS DMS

Dealer Management System designed specifically for Windows.

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PBS DMS Most Helpful Reviews

PBS DMS Integration has made the Sales Department happy - Service, not so much.

Translate with Google Reviewed on 11/13/2018
Barrie W.
New & Used Sales Consultant
Automotive, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: PBS allows me to look up previous customer deals from within their contact information screen. If they had purchased a new vehicle, we can easily determine the warranty start date, finance payment, and any add-ons that were applied at the time of sale. This helps us determine which add-ons the customer would be interested in on their next purchase, as well as being able to find the original sale date to pull a credit application to expedite the finance process.

Cons: The number of steps required to create a repair order requires extra time and attention to detail from our service advisors. With previous DMS systems, we had shortcuts to recreate common repair orders (used vehicle certifications, pre-delivery inspections, etc.) that saved our advisors a great deal of time during the RO writing process. Any improvements to the RO writing process would be well received by our service team.

Easy to use

Translate with Google Reviewed on 11/3/2016
Janice L.
Automotive, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This program is easy to learn to use on your own and the help section gives great step by step help.

Pros: Great to track sales

Cons: the process to use offsite is a little long but understandable to keep it secure

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