Good Grants

Great platform

Vantagens:

Really easy to use compared to other software we've used previously, particularly setting up different forms on the fly. Support team is super responsive

Desvantagens:

No real cons to speak of, there were a few terms that didn't make sense to make when setting up the account but the support team was quick to explain that

FANTASTIC PLATFORM!

Comentários: Fabulous. Never had more than 24h waiting for a response to any needs.

Vantagens:

Quick responses to our queries, always accompanied by a video if the matter is 'tricky'. Platform is straightforward to use and highly user-friendly. All our stakeholders give compliment.

Desvantagens:

I wish we could have separate 'seasons' within our program.

Content building confusing and not intuitive

Vantagens:

Applicants were able to apply without many issues; customer service generally helpful with quick responses

Desvantagens:

Backend interface for building application forms is confusing with menus that are not intuitive. There are a lot of features that you can turn on and off but unless you're a computer programmer, you're probably not going to use them (and feel a bit lost in them, unless you're relying on the help guides...which are helpful but very wordy and time consuming to read). Features like PDF downloads for reviewers are great but not great when they don't work properly. Redacting information for a double blind becomes a manual process unless your applicant was very good about not embedding info into questions. Overall it is okay but it honestly feels like an overbuilt beta testing version more than a finished product, which further makes it feel overpriced for what you get (a fancy form builder). Maybe the experience is better below the base plan? Might look at other platforms for our next round of grants.

Alternativas consideradas anteriormente: SurveyMonkey

Razões para mudar para o Good Grants: Lowest price, seemed like an easier to use interface

Happy customer!

Comentários: Super happy, easy to use great customer service. 10 out of 10 from my perspective. I would strongly recommend to anyone looking for a cost effective feature rich one.

Vantagens:

It was easy to use, much easier than I anticipated. It's made us more efficient

Desvantagens:

Nothing in particular that stands out, I think any system takes a little while to get use to.

Everything I needed and more.

Comentários: This was by far the most applicable (and easy to use) software for my needs. Experimenting with the Trial version enabled me to see if the tools I needed were included in the software. As it turned out, they were, and they were easy to use. We purchased the Intro version, and I created the application as we wanted and needed. If I needed help, I was assisted very quickly (or immediately if that is what I requested) and virtually all questions or issues were resolved clearly, thoroughly, and professionally. Working with the same people throughout the process made me feel comfortable, understood, and eliminated having to re-explain things to others. It still amazes me that so many options had already been thought of and implemented throughout the software. If I thought of something I wanted to do, the ability was nearly always there and easy to use.

Vantagens:

What I liked most about this software is that virtually all the tools and tips were in place so that I could easily create an application immediately. Using the trial version enabled me to try everything out so I knew in advance what all the capabilities were before purchasing the software. I still find it pretty amazing how so many things I wanted to do had already been thought of and put in place before I even started. In addition, running into snags (something not working properly) was nearly non-existent.

Desvantagens:

I think the final application should have the actual submission date on the preview/PDF. I found the location "content blocks" confusing when using the list in the review mode. At times, it would have been good to pick up the phone and call someone for a quick question or something that was difficult to explain. However, every online request for assistance was addressed quickly and thoroughly.

Alternativas consideradas anteriormente: Jotform e SurveyMonkey

Razões para escolher o Good Grants: Trying to get the application we wanted produced was never fully achieved and what was done did not always work correctly. We kept with them for 3 years and spent a larger sum of money. In addition, the applicants (and myself) found it tedious and not user-friendly.

Razões para mudar para o Good Grants: After our previous experiences, I knew I could create what we needed given the right tools. When I started the research, I quickly found that the other software companies offered only limited capabilities and were not worth what they were providing. (Of course they had more options but they would cost even more money.) Fortunately, I came across Good Grants before I'd searched very long. Based on an easy review, I found that what I needed to create the application myself was included, and ended up being even better than expected.