--- description: Tudo sobre Superchat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Superchat - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Superchat](/software/210968/superchat) # Superchat Canonical: https://www.capterra.com.br/software/210968/superchat Página: 1 / 14\ Próximo: [Próxima página](https://www.capterra.com.br/software/210968/superchat?page=2) > O Superchat oferece às empresas uma maneira fácil de se comunicar com os clientes e criar experiências exclusivas para eles. > > Conclusão: 316 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Superchat? O Superchat pode ser usado por qualquer empresa, independentemente do setor em que atua. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 316 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SuperX ## Contexto comercial - **Preço inicial**: € 79,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, português - **Países disponíveis**: Albânia, Alemanha, Andorra, Bielorrússia, Bulgária, Bélgica, Bósnia e Herzegovina, Chipre, Cidade do Vaticano, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estônia, Finlândia, França, Gibraltar, Groenlândia, Grécia e mais 33 ## Recursos - Banco de dados do cliente - CRM - Chatbot - Comentários/notas - Comunicação multicanal - Ferramentas de colaboração - Gerenciamento de comentários negativos - Gestão da base de conhecimento - Gestão da qualidade - Gestão de caixa de entrada - Gestão de campanhas - Gestão de conteúdo - Gestão de modelos - Gestão do fluxo de trabalho - Histórico do cliente - Monitoramento de revisões - Notificação de avaliações - Painel - Personalização - Pesquisa e filtro - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Solicitação de avaliação - Third-Party Integrations ## Integrações (11 no total) - Gmail - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Instagram - Microsoft Outlook - Nelly - WhatsApp - Zapier - apomap ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.com.br/directory/31002/customer-communications-management/software) - [Software para Central de Atendimentos](https://www.capterra.com.br/directory/32035/contact-center/software) - [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.com.br/directory/31024/review-management/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.br/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1728 reviews) ## Avaliações ### "Plenty of nice features, easy to automate" — 5.0/5 > **Amin** | *22 de setembro de 2026* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 10.0/10 > > **Vantagens**: I've been using the tool for close to a year now, and i find it easy to use, and also i notice a great emphasis is done on building new features to make the work smoother and more efficient. I like how automations can be built with no-code and i like the AI help chat. When it cannot help, try to get \[sensitive content hidden\] to help, he goes the extra mile to make things work :) > > **Desvantagens**: i wish it would be easier sometimes to schedule a quick 10min call with customer support, as it goes a long way, rather than having to chat about it. However some issues get solved as well quickly via ----- ### "Positive but with some questions open" — 4.0/5 > **Giovanni** | *27 de julho de 2026* | Emprego e contratação | Taxa de recomendação: 7.0/10 > > **Vantagens**: they are very responsive and understood our issues. The UI is well suited for our internal users, thus adoption may be smooth > > **Desvantagens**: the contacts take long to load compared to WhatsApp, this is a huge barrier for our internal utilization, because we need to be fast at finding the contact to communicate. Another point that I feel should be further developed is the automation potential with the messages and integration with CRMs > > Overall positive, although these doubts that I mentioned above make us question whether this is a viable long term solution ----- ### "Barely Used the System, Major Integration Problems and Very Poor Customer Service" — 1.0/5 > **Chris** | *11 de agosto de 2026* | Hospitais e Saúde | Taxa de recomendação: 0.0/10 > > **Vantagens**: The interface itself was fairly clean and the basic messaging concept looked promising. Their staff were generally polite during calls and they did extend our cancellation period when technical problems prevented us from properly testing the system. Unfortunately, those positives were completely outweighed by the implementation problems, integration complexity and the way our refund request was handled. > > **Desvantagens**: The biggest issue was that a key integration we discussed before purchase was presented as achievable, but in reality required substantial custom API work, webhooks, third-party automation through Make, logic for patients versus leads, handling full conversation histories, images and ongoing technical maintenance. We also had WhatsApp connection problems that required support and engineering involvement. Despite barely using the system, Superchat refused to refund us. > > Extremely disappointing. We spent far more time in meetings, setup, troubleshooting, reconnecting WhatsApp and investigating how to build the required Pabau integration than actually using Superchat. The system was barely used in practice because we did not want to promote it to clients until the setup was working properly. Our core requirement was to store complete WhatsApp conversations, including images, against the correct patient or lead in Pabau. We were told this was possible, but the reality was far more complicated than we reasonably understood during the sales process and would require substantial custom technical work. Superchat can clearly see the limited usage on our account and they were aware of the technical problems we experienced, yet they still refused a refund. Their handling of the complaint was particularly poor, focusing on the fact that we technically had account access rather than acknowledging that the service had barely been used and never became properly operational for our intended workflow. Based on our experience, I would strongly recommend that businesses fully test every required integration before signing up and do not rely simply on being told that something is technically possible through an API. ----- ### "Revolutionizing Communication with Secure and Efficient Features" — 5.0/5 > **Thomas** | *31 de outubro de 2024* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us. > > **Desvantagens**: While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences. > > Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient. ----- ### "Great product and service" — 5.0/5 > **Nicole** | *4 de julho de 2024* | Gestão da educação | Taxa de recomendação: 10.0/10 > > **Vantagens**: The possibility of sending campaigns to a very large amount of leads > > **Desvantagens**: It should be integrated with the functionalities of Pipedrive. Whenever you add a tag in superchat or in pipedrive, it should also be modified on the other platform > > The overall experience is amazing, we love superchat and it has made our work much easier and faster\! ----- Página: 1 / 14\ Próximo: [Próxima página](https://www.capterra.com.br/software/210968/superchat?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/210968/superchat) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Dados estruturados