---
description: Tudo sobre Social Intents: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Social Intents - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Social Intents](/software/211547/social-intents)

# Social Intents

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> Conversar com os clientes deve ser fácil.  Converse com eles diretamente do Microsoft Teams, Slack, Google Chat, Zoom e ChatGPT.
> 
> Conclusão: 10 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o Social Intents?

Chat em tempo real para empresas que já usam o Microsoft Teams, Slack, Google Chat, Zoom e ChatGPT.  Bate-papo ao vivo com os visitantes do site com as ferramentas de comunicação que você já usa.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.7/5** | 10 Avaliações |
| Praticidade | 4.6/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.9/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais |
| Recursos | 4.6/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Social Intents
- **Fundada**: 2014

## Contexto comercial

- **Preço inicial**: US$ 49,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop)
- **Idiomas**: inglês
- **Países disponíveis**: Alemanha, Aruba, Austrália, Bahamas, Belize, Bermudas, Bélgica, Canadá, Costa Rica, Curaçao, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Fiji, Finlândia, França, Groenlândia, Grécia, Guam e mais 39

## Recursos

- AI Copilot
- Acesso para Celular
- Alerts/Escalation
- Autoresponders
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Bot pré-configurado
- CRM
- Chatbot
- Comunicação multicanal
- Conversação inteligente
- Desenvolvimento sem códigos
- Detecção de idioma
- Formulário offline
- Gestão de caixa de entrada
- Gestão de call centers
- Gestão de filas
- Histórico de transcrições/chat
- Imagem de marca personalizável
- Inteligência artificial e aprendizado de máquina
- Processamento de linguagem natural
- Qualificação de leads
- Questionários e feedback
- Relatórios e análise de dados
- Relatórios e estatística
- Respostas automáticas
- Roteamento automático
- Sugestões de consultas
- Suporte do cliente
- Third-Party Integrations
- Transferências/encaminhamento
- Vários idiomas

## Integrações (21 no total)

- BigCommerce
- Bubble
- ChatGPT
- Claude
- Framer
- Gemini
- Google Chat
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- Shopify
- Slack
- Squarespace
- Webex Connect
- Webex Suite

... e mais 6 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Assistência 24/7
- Bate-papo

## Category

- [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software)

## Categorias relacionadas

- [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Plataforma de IA Conversacional](https://www.capterra.com.br/directory/31596/conversational-ai-platform/software)
- [Software para Chatbots](https://www.capterra.com.br/directory/32448/chatbot/software)

## Alternativas

1. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1781 reviews)
2. [Freshchat](https://www.capterra.com.br/software/158117/freshchat) — 4.1/5 (120 reviews)
3. [Tidio](https://www.capterra.com.br/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Sprinklr](https://www.capterra.com.br/software/131274/sprinklr-platform) — 4.3/5 (91 reviews)
5. [Gladly](https://www.capterra.com.br/software/156723/gladly) — 4.8/5 (139 reviews)

## Avaliações

### "Social Intents powered our COVID-19 Success Story" — 5.0/5

> **Joshua** | *14 de outubro de 2020* | Gestão da educação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. 

We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.
> 
> **Desvantagens**: The built-in analytics are somewhat limited.
> 
> While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

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### "Perfect solution, easy to integrate and best online support I've ever had\!" — 5.0/5

> **James** | *28 de outubro de 2020* | Publicidade e marketing | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.
> 
> **Desvantagens**: We are yet to find anything missing or anything that doesn't meet our high standards.
> 
> I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time\!

-----

### "Great support" — 5.0/5

> **Baylor** | *14 de outubro de 2020* | Gestão da educação | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP\!
> 
> **Desvantagens**: There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

-----

### "My personal review for Social Intents." — 4.0/5

> **Alisha** | *12 de abril de 2023* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
> 
> **Desvantagens**: Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.

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### "The platform has functionality like live chat, chatbots, and email integrations." — 4.0/5

> **shivasish** | *9 de março de 2023* | Pesquisa de mercado | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks.
> 
> **Desvantagens**: Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans.
> 
> A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service.

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## Links

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