--- description: Tudo sobre ProProfs Chat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Chat - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [ProProfs Chat](/software/212513/proprofs-chat) # ProProfs Chat Canonical: https://www.capterra.com.br/software/212513/proprofs-chat Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/212513/proprofs-chat?page=2) > O ProProfs Chat ajuda a oferecer suporte proativo aos clientes, aumentar o envolvimento, capturar leads, identificar oportunidades de venda casada, entre outros. > > Conclusão: 53 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o ProProfs Chat? O ProProfs Chat é uma solução de suporte ao cliente que pode ser usada por equipes de marketing, vendas e suporte em todos os setores. Ajuda a alcançar o público-alvo e aumentar o envolvimento. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 53 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ProProfs - **Fundada**: 2008 ## Contexto comercial - **Preço inicial**: US$ 15,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, espanhol, francês, inglês, português - **Países disponíveis**: Alemanha, Anguila, Antígua e Barbuda, Argentina, Aruba, Arábia Saudita, Austrália, Bahamas, Barbados, Barein, Belize, Bermudas, Brasil, Bélgica, Canadá, Catar, China, Costa Rica, Croácia, Cuba e mais 75 ## Recursos - Acesso para Celular - Autoresponders - Bate-papo com o consumidor em tempo real - Bate-papo proativo - CRM - Formulário offline - Gerenciamento de e-mails - Histórico de transcrições/chat - Imagem de marca personalizável - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Segmentação geográfica - Third-Party Integrations - Transferências/encaminhamento ## Integrações (20 no total) - Adobe Commerce - Drupal - GetResponse - Highrise - Joomla - Keap - Mailchimp - Microsoft Azure - Nutshell - OpenCart - Salesforce Sales Cloud - Shift4Shop - Shopify - Slack - SugarCRM ... e mais 5 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Software CRM Online](https://www.capterra.com.br/directory/30072/online-crm/software) - [Software de Base de Conhecimento](https://www.capterra.com.br/directory/32454/knowledge-base/software) - [Software de Acompanhamento de Vendas](https://www.capterra.com.br/directory/32744/sales-tracking/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (990 reviews) 5. [Tidio](https://www.capterra.com.br/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Quick to Notify Us on Customers" — 5.0/5 > **Deepanshu** | *7 de outubro de 2021* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either. > > **Desvantagens**: We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away. > > Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays. ----- ### "ProProfs Chat is Perfect for Our Company" — 5.0/5 > **Tami** | *28 de junho de 2023* | Formação profissional e coaching | Taxa de recomendação: 10.0/10 > > **Vantagens**: Ease of use and affordability. We have been very happy with ProProfs Chat. > > **Desvantagens**: No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses. > > We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers. ----- ### "Best live chat tool I've worked on\!" — 3.0/5 > **Monica** | *14 de junho de 2017* | Internet | Taxa de recomendação: 8.0/10 > > **Vantagens**: As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business\! Simple, easy to use and no complications\! > > Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me\! ----- ### "Affordable and highly valued Service" — 5.0/5 > **Preethi** | *27 de maio de 2015* | Serviços e tecnologia da informação > > **Vantagens**: The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions. > > **Desvantagens**: The extended functionality provided need extensive time frame to explore > > It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business. ----- ### "Proactive Support Made Possible" — 5.0/5 > **Sugandh** | *25 de março de 2021* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers. > > **Desvantagens**: The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets. > > I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/212513/proprofs-chat?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/212513/proprofs-chat) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados