RemoteCall

Best remote support solution tool in the market.

Vantagens:

It can support computer as well as mobile devices which makes it handy. RemoteCall saves a lot of time and travelling cost for an IT professional and it is also very easy to use.

Desvantagens:

While it is very easy to use but the design needs some more work, it needs to be more smooth and interactive.

Me gusto

Vantagens:

Me parecio una herramienta muy util en cuanto a prestar servicio de asistencia remota, la cual me ha permitido incursionar en otras fotmas de trabajo en mi area.

Desvantagens:

me parece muy tedioso realizar el envio de archivos o instaladores por este medio.

Mid-level tool for remote support

Vantagens:

This tool is easy to download and install on our computers. Supports live chat and file sharing.

Desvantagens:

The UI is outdated which RemoteCall should upgrade and make it more user friendly.

Excellent product

Comentários: We've been using it for 6-8 years. Especially this year with COVID, people would prefer us to not come on site unless necessary. We are able to install drivers & fix problems remotely. This saves us time and the expense of going on site. It also allows us to resolve the problem immediately.

Vantagens:

RemoteCall is very easy to use and easy for the end user to launch to allow us to support them.

Desvantagens:

I would like for it to update on it's own. If I havent used it for a while, it takes some time to update, and the customer that called in has to wait for that before we can start the session.