--- description: Tudo sobre Squaretalk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Garantia de Qualidade de Contact Center](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.com.br/software/219046/squaretalk-matrix Página: 1 / 6\ Próximo: [Próxima página](https://www.capterra.com.br/software/219046/squaretalk-matrix?page=2) > O Squaretalk é uma plataforma versátil de comunicação na nuvem que capacita as equipes de vendas e suporte a trabalhar efetivamente em qualquer lugar. > > Conclusão: 114 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Squaretalk? Ideal para centros de comunicação de terceirização de processos de negócios (BPO na sigla em inglês) e grandes marcas com equipes proativas de retenção e vendas, comerciantes, telemarketing, pesquisadores de mercado, corretores de seguros, consultores financeiros, entre outros. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 114 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Squaretalk - **Fundada**: 2008 ## Contexto comercial - **Preço inicial**: US$ 25,00 - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, espanhol, francês, hebraico, inglês, italiano, árabe - **Países disponíveis**: Albânia, Alemanha, Andorra, Argélia, Armênia, Arábia Saudita, Austrália, Azerbaijão, Bangladesh, Barein, Bielorrússia, Brasil, Bulgária, Butão, Bélgica, Bósnia e Herzegovina, Camboja, Canadá, Catar, China e mais 79 ## Recursos - Agendamento - Agendamento de campanhas - Alertas/notificações - Análise de sentimentos - Automated Attendant - Automação dos processos comerciais - Bate-papo/Mensagens instantâneas - Colaboração entre vários usuários - Comunicação multicanal - Conferências - Conversação inteligente - Discador automático - Discador preditivo - Distribuição automática de chamadas - Extensões virtuais - Gerenciamento de listas - Gestão da atividade de vendas - Gestão da qualidade - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de leads - Gestão do pipeline de vendas - Gravação - IVR - Inteligência artificial e aprendizado de máquina - Interface do agente - Mensagens de SMS - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens por voz - Mensagens programadas - PBX - Painel - Painel de atividades - Para organizações e equipes de vendas - Personalização - Processamento de linguagem natural - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Relatórios personalizáveis - Respostas automáticas - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transcrição de chamadas - Vários idiomas ... e mais 29 recursos ## Integrações (7 no total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Garantia de Qualidade de Contact Center](https://www.capterra.com.br/directory/33415/contact-center-quality-assurance/software) ## Categorias relacionadas - [Software de Garantia de Qualidade de Contact Center](https://www.capterra.com.br/directory/33415/contact-center-quality-assurance/software) - [Software de Assistente de Vendas com IA](https://www.capterra.com.br/directory/34135/ai-sales-assistant/software) - [Programa de Assistente Virtual](https://www.capterra.com.br/directory/33535/virtual-assistant/software) - [Software de Discagem Preditiva](https://www.capterra.com.br/directory/30597/predictive-dialer/software) - [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software) ## Alternativas 1. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (330 reviews) 2. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [CallHippo](https://www.capterra.com.br/software/159578/callhippo) — 4.4/5 (688 reviews) ## Avaliações ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *20 de julho de 2026* | Seguros | Taxa de recomendação: 9.0/10 > > **Vantagens**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **Desvantagens**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15 de junho de 2026* | Telecomunicações | Taxa de recomendação: 10.0/10 > > **Vantagens**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Desvantagens**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 de maio de 2019* | Logística e cadeia de fornecimento | Taxa de recomendação: 0.0/10 > > **Vantagens**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Desvantagens**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 de junho de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Desvantagens**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "A solid choice for remote meetings in the UK" — 4.0/5 > **Jesseica** | *8 de agosto de 2026* | Serviços ao consumidor | Taxa de recomendação: 8.0/10 > > **Vantagens**: Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. > > **Desvantagens**: The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. > > Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. ----- Página: 1 / 6\ Próximo: [Próxima página](https://www.capterra.com.br/software/219046/squaretalk-matrix?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/219046/squaretalk-matrix) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados