CargoWise

Best when provided with accurate data

Vantagens:

Edocs. Apart from having supportings in shipment/consol level you can actually put your accounting transactions supporting in edocs. For example you just have to click the pettycash transactions to access petty cash request form and receipts. This really saves time when auditing.

Desvantagens:

I think it does not have a link to provide to your clients so that they can download invoices /statements to themselves.

Great product, but....

Comentários: Benefits realization are easily possible, and anyone here who has said otherwise has definitely made a mistake in their own deployment. With that said, this system is tricky to configure and their customer service do not make it easy at all. However, if you - as a company - are prepared to invest and get behind this product, I would say hand on heart, this product can and will deliver for you.
You do need to have a competent team of IT professionals and Business Analysts to make this a success, however, any software deployment usually requires the same.

Vantagens:

Features, configurability, DB Structure, Cloud Architecture, EDI facilities

Desvantagens:

Customer Service is awful, training content doesn't dive deep enough into super technical areas. A lot to learn which can be a struggle for small teams unwilling to invest.

Thinking of changing your Freight Forwarding Software to Cargowise One ? Pl. consider this.

Comentários: CW1 - a story of undelivered promises...
Key reason for choosing CargoWise One as the company's ERP, was to realize substantial savings in resources time & cost. However, even after a year of implementation we've seen only costs escalating.

Vantagens:

1. It is an end to end one stop software. 2. It has a pretty good customer facing 'Track and Trace' feature. 3. Decent accounting package.

Desvantagens:

1. Customer Service levels at WiseTech are below expectations. There's no one you can pick up the phone and speak to except during the initial sales. After that you are left on your own. You just have some videos to refer to. If there are issues.. they've to be raised as 'incidents'. It takes a long while for them to ascertain the nature of issues. At times you are just left following up on the issues. 2. The biggest scare is their dynamic & unpredictable pricing policy. While they lure you with attractive discounts initially, they are quick to change their discount structures, the parameters of billing & add new charge heads as they please. Yes ,they give you some notice...but you pretty much have no choice, but to pay. We’ve already seen multiple pricing revisions so far. Its always been advantage Wisetech. You just cannot predict or manage your ERP/EDI usage cost even if you do not want to expand your business. At times one has to even follow up for billing errors. 3. Cumbersome workflow processes raised to Wisetech in 2017 have been taken up as developments. Neither do they stick to deadlines committed, nor do they give regular updates. 4. Their main selling point is that implementation of this end to end ERP will result in substantial saving of resources, Time & Cost. It’s over a year since we implemented …..this is far from the truth. All we see is escalating system costs. There’s no guidance on how the “savings” can be achieved.

It is a good software but they need better videos for training

Comentários: It offers everything a user would need to run their business for a fair price. It has different functions that you can use when needed and only get charged for the usage. It is user friendly.

Vantagens:

It has a lot of room to grow. Meaning you can make changes to it when you need to use different functions.

Desvantagens:

The accounting side needs more training videos. You have to file e-requests and contact call them to resolve and issue.

Stay away from them

Vantagens:

Many shipping features, many connections with customs, tracking and tariff systems

Desvantagens:

Redundant features are not even useful but customer is forced to pay for them. Awful customer service. Plenty of appointed people with positions named after customer help but in fact you can't get the real help. Extremely complicated costing with numerous charges and many hidden charges. The only reason for such complex costing is to charge more and mislead customers. All of the sudden Cargowise raised its prices 4 times which is insane. After several days of waiting for explanation they sent email saying hat cost increase caused by Microsoft. To my view it was a lie since Microsoft did not raise its prices. They charge more than $1000 just for leaving them which is insane and illegal. They also charge a lot to give you backup copy of your data. Stay away form them.

System is great, but their support system is horrendous

Comentários: I am really torn on this product. The system itself is great. We have seen increases in productivity, and added functionality over our last platform, but it is hard to stay satisfied when the support team is so horrible and unresponsive. I suspect if they don't implement some changes to their support infrastructure that they will begin to lose market share.

Vantagens:

The software platform itself is pretty good. It's robust, has all the features you need, and is updated pretty regularly.

Desvantagens:

Hands down the support team for this product is absolutely horrendous. When you log a ticket, despite telling them what steps you've already taken to try and overcome the issue, they refer you to a training video or generic worksheet on how a given module works. Even if you reference in the ticket that you've already watched the video and read the worksheet. I have one ticket open now for 3+ months that I request an update on weekly and have yet to receive an update. Absolutely horrible support for this product.

Worst software and complete luck of customer service

Comentários: We signed up with Cargo Wise in hope to improve our operations as we increased our customer base. As we are in a very niche market and do not use import shipments at all, we still are billed for it, since Wise Tech vent from a charge per license to "On demand" fee structure. This is very expensive compared to what we had to pay using other software.
What is the worst, we were trying to take care of the issue and hired Wise Tech partner - company that helps you to set up software and to customize it. We pinpointed the problem and gave our resume to CargoWise. Their response? "This charge is being triggered from the In Bond. I have asked and in this case, there unfortunately doesn't appear to be a way around this. A new controller account could be set up to handle admin tasks, but of course that would mean a new Active User charge." Instead of saving we'll have to pay more.
This is very frustrating experience and I wish we never signed up for it and wasted time and money. This is why I'm doing it for curious forwarders - stay away from this company and you'll be glad you did.

Vantagens:

Capability is unlimited. So many options.

Desvantagens:

Very hard to maintain and customize. No customer service.

Not As Advertised

Comentários: Cargowise promised a lot from the beginning. Some of their promises were clearly lies and even the ones that we were able to achieve came after spending thousands on an implementation consultant. The whole system is a mirage, sold to you with high hopes but no support to actually realize those capabilities.

Vantagens:

the idea of integrated tracking and a system that integrates sales, operations, and accounting all in one is fantastic

Desvantagens:

None of the features are easily attainable nor do they operate as advertised. The customer service is completely useless as well. You can put in online service tickets which you're likely to receive a reply on after 3-4 days, only for them to direct you to a video or document that isn't relevant to your issue

Could be so much more

Comentários: Beyond poor, this company is really missing opportunities - with some work on the support side I am sure it would sell itself. Wishing I had read these reviews beforehand.

Vantagens:

Appears to have everything you need in one place and automates some processes potentially saving some staff costs.

Desvantagens:

Support is woeful, their own knowledge is shocking but wait - if you pay their 3rd party to set it up for you (as they will offer many times) you not only get a system that you still cant really operate but also a hefty bill for the pleasure. This all goes against their own implementation advice which is to have someone in your own business able to support the product to a decent level which you are not going to get paying someone else to do it. Support requests tend to get shut down straightaway with them replying to tell you to read one of their guides which you more than likely already read and are quite often wrong or missing steps. No telephone support, implementation team have no knowledge of the product and no attempt to assist when someone is struggling no matter who you speak to.

CargoWise is clearly a mess in regards with its back-end coding.

Comentários: overall experience is negative. it consistently bugs out, crashes, or doesnt do what it should do, which creates alot of wasted time.

Vantagens:

When it works, it works. the program is very detailed and covers everything you would need with logistics.

Desvantagens:

It constantly crashes when trying to import files into the system. Certain fields don't communicate with each other so you constantly have to duplicate your work. The program itself is incredibly laggy - 5 seconds to open a tab from the menu, open a file, etc. Multiple that by 100 bookings and the wasted time adds up. AES filing just doesn't work every 4 weeks for some reason. There are so many bugs for this enterprise level software. its clear the back end coding of this software is a mess. there is no customer service and they price gouge. its just not good.

Keep away

Comentários: If I could turn back time I would keep away from this software. I agree with most negative opinions that my predecessors posted.

Vantagens:

on first impression software is fully customizable same all around world. You have option to create your own document layouts and setup workflows which should automate work of your team.

Desvantagens:

Customer service is terrible. They are giving advices that are mutually exclusive. There are options in GUI that are no longer used by anyone but they will not be removed. Relationship manager is a joke. Never helped in anything. He dont remember when he logged into the system... They advertising globally modules that are working for several countries!

Painful, expensive, time consuming. you can go out of business using CW.

Vantagens:

Excellent selling strategies. We thought we bought a revolutionary software. I wish we could go back and chose another software. We have already spent a lot.

Desvantagens:

1- No customer service. I wish I could forward some correspondences we had with our account manager. You have to see it to believe it. 2- Unnecessary complected procedure to do a simple job : Go to Maersk website, it takes 2 minutes to make a booking. On CW, you need the full day! error after error 3- Cargowise partners charge /hour for CW training . They can't resolve your issues. They always have to get back to you later. And some of them are former CW employees! 4- I am an engineer. there is no logic behind all these unnecessary codes and details. Focus on that and lose business! 5- We all purchase a software hoping to save our time in operation. Cargowise involves the employees on many unnecessary date entries.

Wisetech's Cargowise One : Lack of support biggest issue

Comentários: The product is getting better, but it takes too long to process shipments, and we need extra accounting staff and ops staff to do the same thing we did with prior software. The worst thing is customer support, or lack of. You cannot call them, you must use the incident system. You create an incident, wait 24-48 hours for a response , than get a question that may or may not be pertinent. Than you reply, and incident s go on for days. Than they close it before your finished. If you do call a support line, they cannot help you, they tell you to open an incident. They also do not know how to answer the phones. They purposely do not give out their names, you must ask. Not sure if this is an Australian thing.

Vantagens:

Compliance with U.S. customs is satisfactory.

Desvantagens:

Trying to create or change a report or document is difficult. Try to find what they call a macro for a field, is very time consuming. You cannot ask any questions about this either, as they point you to an expensive partner . Customer service is about the worst I have ever seen.

Worst TMS system ever. Over complicated. No support. No communication from support

Comentários: Run FAR FAR FAR away from this option.
DO NOT TAKE IT, unless you like throwing your money and for nothing and not having any support for any business impacting events.
We are losing revenue and CW support is doing NOTHING.

Vantagens:

It works....most days... Web based RDP to their environment is very SLOW

Desvantagens:

Worst customer service ever. Even Microsoft has better customer service. Little to NO communication when reporting issues Advised to read FAQ and watch videos when having issues No way to talk to a live person when having a critical issue. We have had a critical business impacting issue for 4 days and no one at support has contacted us with an update. Just update the ticket and close it out.

Order input by custumer

Comentários: New customer would like to enter his orders into our WMS module. We can't limit him to only his customer code. He would get access to all customers which we can not allow.

Vantagens:

all modules are combined.

Desvantagens:

specify restrictions per users

Cargowise One is magic for freight forwarders

Comentários: I really enjoy using accounting side of Cargowise. It is a great software for AP, AR and general accounting.

Vantagens:

The functionality of the software is so intricate and complex, yes the user experience is easy and flows smoothly.

Desvantagens:

Unable to get easy solutions to sometimes basic problems like GL reconciliation, integration to some softwares like payroll software, bank feed etc.

Sudden cost change

Comentários: Pathetic

Vantagens:

User friendly . Helpful in freight industry

Desvantagens:

Sudden price change from October 2020 for $1000 . Tracking is different price , Job entry is different price , per user different , and top of it 1000 dollar increase in software is insane .

If I could give Negative Stars I would

Comentários: The experience is you are sold on the functionality by a sales person, who promises the world. Then you get the system and you are expected to do everything, EVERYTHING !!!! Of course WiseTech Global will be happy to tell you there are Learning Videos available. The problem is the videos SUCK. and the system is not intuitive. It is ridiculous. Save your time and find another solution. Find someone who actual provides Customer Service, WiseTech left the CS field a few years ago and it shows.
Why must everything "AutoRate" ? We are a small office of 5 people, why must it take 1 hour to perform a simple air export ? Why is everything a Consolidation ? This is the WORST SOFTWARE I HAVE EVERY USED IN 28 YEARS. AS400 SYSTEMS ARE BETTER !!!!!!!!

Vantagens:

I liked the way it looked when presented to us. After that it is HORRIBLE !!!!!!

Desvantagens:

NO C/S. WATCH A VIDEO. COMPLETE AND UTTERLY USELESS. STEAMING PILE.

overall good

Vantagens:

very powerful, with many functions, all-in

Desvantagens:

expensive, not web-based, new user-unfriendly

Difficult to use, not friendly, very little technical support

Comentários: It's the ERP for our company

Vantagens:

It is modal neutral and flexible to customize workflows and milestones It has modules for Freight forwarding and Warehouse managemente

Desvantagens:

It is difficult to use and there is very little technical support. There are some documents/videos but they are simply not enough

Good Logistics Software

Vantagens:

A bit complicated and could be hard to use for new users

Desvantagens:

Great all in one application for logistics

Sloppiest System Ever with Worse Customer Service Ever

Comentários: Nightmare, complicated, frustrating. No one at wisetech seems to care about small businesses. They appear to pander to large corporations.

Vantagens:

Absolutely nothing about this system has any cohesion. They took a bunch of advanced features and slapped them together with glue basically. The company does not have a live support team, so you are forced to send messages to a team that for the most part does not carefully read your messages and spit out general knowledge base articles repeatedly even after you tell them they are not working.

Desvantagens:

The support team from wisetech is abysmal.

Freight forwarding software comparison

Vantagens:

Depth of functionaility and integration

Desvantagens:

Transactional cost cost model and support capability

Just plain awful.

Comentários: Starting by how slow it is if you're using their hosting service, going through how difficult is learning this thing is to how terrible is their customer service.
They won't give you any support at all, everyone here is very aggressive and uneducated and instead of helping you, they will send you a link to their documentation libraru so you figure it out by yourself, they won't even bother with directing you to the right manuals or videos and be prepared to get the same aggressiveness from managers as well. I have spent years loosing my mind and getting angry at them to the point that we seem like a bad marriage, it's probably in our profile there whenever we need to solve anything... did I mention that their documentation won't cover processes with steps? So you don't know how a process should start and end... if you need training, they don't do it anymore themselves, now they use partners that are really hard to book. Wonder if this company is in trouble... by the way they treat their customers, I wouldn't doubt it..

All in One Shipment Tracking Solution

Comentários: Overall, we are very pleased with this software for our logistical purposes. This is a feature rich program that encompasses all areas of global logistics. This includes customs and compliance, shared and secuired data sharing, and tracking. Truly a great tool that assists and takes a lot of the guess work out of shipping.

Vantagens:

Makes interntaion shipping easy with its customs and cross border assistance. Comes with a featrue rich dashboard that makes dealing with different clients and currencies much easier and faster to underand and act upon. We are able to monitor and better assess our procurement timelines, as well as provide up to date information to our clients.

Desvantagens:

When first using this software, there can be a lot to learn. There is so much information to take in that it can bve difficult to work through what is important versus what is not, which all depends on the company.