PestPac

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.

PROS AND CONS THE SAME From the start, the salesperson, [sensitive content hidden] , told me, "I could cut my input time down and post my payments, and we could send out bills on the first of the month with no problem." So I said, "Sure, let me sign up." After signing the agreement that [sensitive content hidden] said was to set me up with a startup person, I would not be held to it. (Sure) I signed it but told him I couldn't start till the end of May first of June. He said, "We needed to get the 45-minute meetings started so I would not have to pay the $399.99 for not starting." I was like, huh, I thought I was not held to anything because I was still not sure if I wanted the program yet. [sensitive content hidden] assured me not to worry and I would beable to do the only 3 things I wanted to do with the program. So, I started the 45-minute meetings over the phone. From the first meeting, I asked over and over how I do the 3 things I need to do to see if this is something I want to continue with; she would say, "Oh, we are getting to that in a couple of weeks."I was like, but I need to know if I want to use this. Well, it took five meetings over the phone for 45 minutes to figure out NO; it is not what [sensitive content hidden] promised me, so now I am told I have to pay $1200 to get out of this contract. I will have to get an attorney to get out of this because I will not pay them for something we are not using. I assume they are doing this to lots of other companies.

I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

That is product is not at all easy to customize, the level of difficulty it is to get it customized with support, and the ease of use. You are constantly clicking around and having to go back to the beginning if you can't find what you were looking for.